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Apprentice It Support Jobs in Raleigh, NC (NOW HIRING)

Redolent, Inc

IT Support Technician

Durham, NC · On-site

$20.75 - $28.50/hr

One of our direct client is urgently looking for an IT Support Technician @ Durham, NC Job Title: IT Support Technician Location: Durham, NC Duration: 3 to 6 Months Description: Job Summary The ...

Redolent, Inc

IT Support Technician

Durham, NC · On-site

$20.75 - $28.50/hr

One of our direct client is urgently looking for an IT Support Technician @ Durham, NC Job Title: IT Support Technician Location: Durham, NC Duration: 3 to 6 Months Description: Job Summary The ...

Benchmark Community Bank

IT Support Specialist

Oxford, NC · On-site

$44K - $72K/yr

... IT Support Specialist to join our team in our Oxford, North Carolina location. This role is responsible for providing technical assistance to employees, troubleshooting hardware and software issues ...

Benchmark Community Bank

IT Support Specialist

Oxford, NC · On-site

$44K - $72K/yr

... IT Support Specialist to join our team in our Oxford, North Carolina location. This role is responsible for providing technical assistance to employees, troubleshooting hardware and software issues ...

Skylimit Systems

IT Support Analyst

Raleigh, NC

$26 - $34/hr

This role provides frontline IT support in a highly regulated, mission-critical environment. The ideal candidate demonstrates strong technical aptitude, adherence to security protocols, and a ...

Vulcan Elements

IT Support Specialist

Raleigh, NC · On-site

As an IT Support Specialist, you will be the first contact for technical assistance across the office and manufacturing facilities, ensuring high system uptime and supporting the digital ...

Vulcan Elements

IT Support Specialist

Raleigh, NC

As an IT Support Specialist, you will be first contact for technical assistance across our office and manufacturing facilities. You will play a critical role in ensuring our team has the tools they ...

Vulcan Elements

IT Support Specialist

Durham, NC

As an IT Support Specialist, you will be first contact for technical assistance across our office and manufacturing facilities. You will play a critical role in ensuring our team has the tools they ...

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All JobsApprentice It Support JobsApprentice It Support Jobs in Raleigh, NC

Apprentice It Support information

See Raleigh, NC salary details

$10

$18

$27

How much do apprentice it support jobs pay per hour?

As of Jun 21, 2026, the average hourly pay for apprentice it support in Raleigh, NC is $18.82, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $20.58 per hour, depending on experience, location, and employer.

What is the difference between Apprentice It Support vs Help Desk Technician?

AspectApprentice It SupportHelp Desk Technician
CertificationsEntry-level, often no formal certifications requiredBasic certifications like CompTIA A+ may be preferred
Work EnvironmentTraining-focused, supervised environment, often in a learning phaseOperational, providing technical support to users
ResponsibilitiesLearning and assisting with basic IT tasks, gaining experienceResolving user issues, troubleshooting hardware/software

The main difference is that an Apprentice It Support is in a learning phase, focusing on gaining skills under supervision, while a Help Desk Technician is a more experienced role responsible for providing technical support to end-users. Apprentices typically have less experience and may require training, whereas Help Desk Technicians handle day-to-day support tasks independently.

What are some typical challenges faced by Apprentice IT Support staff, and how can they be managed effectively?

Apprentice IT Support staff often encounter challenges such as troubleshooting unfamiliar technical issues, balancing multiple support requests, and communicating complex solutions to non-technical users. To manage these challenges, it's important to stay organized, ask questions when unsure, and actively seek feedback from more experienced team members. Building strong communication skills and using available documentation or knowledge bases can also help apprentices learn quickly and provide effective support. As you gain experience, these challenges become valuable learning opportunities that enhance your technical and problem-solving abilities.

What are the key skills and qualifications needed to thrive as an Apprentice IT Support, and why are they important?

To thrive as an Apprentice IT Support, you need a foundational understanding of computer hardware, software, networking concepts, and typically a relevant IT qualification or ongoing study. Familiarity with troubleshooting tools, operating systems (such as Windows and macOS), and ticketing systems like ServiceNow or Jira is commonly required. Strong problem-solving abilities, communication, and patience are vital soft skills for assisting users and learning on the job. These skills and qualities ensure efficient issue resolution, excellent user support, and effective learning in a dynamic IT environment.

Is 27 too old for an apprenticeship?

There is no age limit for an apprentice IT support role, and individuals of various ages, including 27, often pursue apprenticeships to gain skills and certifications like CompTIA A+ or Network+. Employers value relevant skills and motivation, so age should not be a barrier to starting an apprenticeship in IT support.

What is the $5000 apprenticeship incentive?

The $5000 apprenticeship incentive is a financial benefit offered to support individuals in apprenticeship programs, including those pursuing roles like an IT Support apprentice. It is typically provided to encourage participation and may be awarded upon program completion or based on specific criteria such as skills development or certification achievement.

What does an IT support apprentice do?

An IT support apprentice assists with troubleshooting hardware and software issues, setting up and maintaining computer systems, and providing technical support to users. They often learn on the job while gaining skills in areas like network management, customer service, and using tools such as ticketing systems and remote support software.

What is the highest paying apprentice job?

The highest paying apprentice jobs are often in skilled trades such as electrical, plumbing, or HVAC apprenticeships, which can offer higher wages due to the specialized skills involved. In the IT support field, apprentices typically earn lower wages initially, but those who advance to roles like network or cybersecurity apprentices may see higher pay as they gain certifications and experience.

What are Apprentice IT Support roles?

Apprentice IT Support roles are entry-level positions designed for individuals starting their careers in the information technology sector. Apprentices work under the guidance of experienced IT professionals, assisting with tasks like troubleshooting technical issues, setting up hardware and software, and providing support to end-users. These roles combine on-the-job training with classroom-based learning, allowing apprentices to develop practical skills while studying towards industry-recognized qualifications. It's a great pathway for those who want to gain experience and earn while they learn.
What are the most commonly searched types of It Support jobs in Raleigh, NC? The most popular types of It Support jobs in Raleigh, NC are:
What are popular job titles related to Apprentice It Support jobs in Raleigh, NC? For Apprentice It Support jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Apprentice It Support jobs in Raleigh, NC look for? The top searched job categories for Apprentice It Support jobs in Raleigh, NC are:
Apprentice It Support jobs near you
IT Support Technician

IT Support Technician

Redolent, Inc

Durham, NC • On-site

$20.75 - $28.50/hr

Other

Posted 28 days ago

Job description


One of our direct client is urgently looking for anIT Support Technician @ Durham, NC
Job Title: IT Support Technician
Location: Durham, NC
Duration: 3 to 6 Months
Description:
Job Summary
The Corporate IT Services requires a day-to-day IT Support Technician for ongoing support for Xperi. These required support services include but are not limited to: supporting day-to-day user incidents and requests and resolving issues; direct executive-level support; oversight of workstation management tools.
The IT Support Specialist will be responsible for supporting, servicing, implementing, lifecycle management, and daily operations for IT Corporate Services. This will include (but not limited to) direct user support, run book creation and modification, coordinate with other IT teams in the organization, service evaluation, day to day operations, lifecycle management planning and implementation, routine assessment, understanding the needs of the business, providing direct support for executive-level users and their support staff.
In addition, a successful candidate will have a firm understanding of IT methodology and solutions, be forward thinking, and be able to assist and collaborate with other members of the Corporate IT and Infrastructure team in support of those technologies. This will include (but not be limited to) Slack, Zoom, Office 365 technologies, Windows 10, MacOS, Linux, Azure, and others as required.
Accountabilities & Responsibilities:
Be self-motivated and able to work successfully with a team to achieve ambitious goals
Design, plan, and coordinate the implementation IT technologies in support of defined requirements generated by business and growth demands
Work with Tier I/II support desks by creating/updating support run books and working on escalations at the Tier III/IV level
Engage with vendors to resolve issues
Work with the business to understand requirements.
Utilize a framework for monitoring tools, escalating key issues, and ensure timely implementation of services.
Required Qualifications
BS. in Computer Science or equivalent experience
Minimum of three to five years directly related work experience
5 or more years of technical experience, including at least 3 years in
Microsoft Server
Office 365
Endpoint management
Workstation deployment
Networking
Desired Qualifications
2 years technical experience with multi-factor authentication
Application support experience with Zoom, Box, Azure
Knowledge of current workstation hardware and standards
Other Desired Qualifications
Certifications in MCSE
Fundamental networking knowledge and experience
Core fundamental and working knowledge of TCP/IP, DNS and Certificate Services
Must have excellent written and verbal communication skills and be able to:
Read, analyze, and interpret common technical journals
Document procedures that conform to a prescribed style and format
Present information to management
Strong analytical skills required
Redolent logo

About Redolent

Sourced by ZipRecruiter

Redolent, a dynamic and rapidly expanding company committed to excellence in software solutions, where success is fueled by a combination of technical expertise and efficient management practices. Our solutions create a measurable delta in our clients’ productivity and profitability, contributing to their growth and success.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

San Jose, CA, US

Year founded

2008

Social media

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