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Associate It Support Jobs in Raleigh, NC (NOW HIRING)

Redolent, Inc

IT Support Technician

Durham, NC

$20.75 - $28.50/hr

One of our direct client is urgently looking for an IT Support Technician @ Durham, NC Job Title: IT Support Technician Location: Durham, NC Duration: 3 to 6 Months Description: Job Summary The ...

Redolent, Inc

IT Support Technician

Durham, NC

$20.75 - $28.50/hr

One of our direct client is urgently looking for an IT Support Technician @ Durham, NC Job Title: IT Support Technician Location: Durham, NC Duration: 3 to 6 Months Description: Job Summary The ...

Skylimit Systems

IT Support Analyst

Raleigh, NC

$26 - $34/hr

This role provides frontline IT support in a highly regulated, mission-critical environment. The ... Associate's or Bachelor's degree in Information Technology, Computer Science, Cybersecurity, or ...

Vulcan Elements

IT Support Specialist

Raleigh, NC · On-site

As an IT Support Specialist, you will be the first contact for technical assistance across the office and manufacturing facilities, ensuring high system uptime and supporting the digital ...

Vulcan Elements

IT Support Specialist

Raleigh, NC

As an IT Support Specialist, you will be first contact for technical assistance across our office and manufacturing facilities. You will play a critical role in ensuring our team has the tools they ...

Vulcan Elements

IT Support Specialist

Durham, NC

As an IT Support Specialist, you will be first contact for technical assistance across our office and manufacturing facilities. You will play a critical role in ensuring our team has the tools they ...

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All JobsAssociate It Support JobsAssociate It Support Jobs in Raleigh, NC

Associate It Support information

See Raleigh, NC salary details

$9

$19

$27

How much do associate it support jobs pay per hour?

As of Jun 21, 2026, the average hourly pay for associate it support in Raleigh, NC is $19.02, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $20.58 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Associate IT Support, and why are they important?

To thrive as an Associate IT Support, a solid understanding of computer hardware, operating systems, networking basics, and troubleshooting techniques is essential, often supported by a relevant degree or certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common enterprise software is typically required. Strong problem-solving abilities, clear communication, and patience are crucial soft skills for assisting users and resolving issues efficiently. These skills ensure timely technical support, minimize downtime, and help maintain smooth IT operations within an organization.

Which IT job is the highest paid?

In the IT field, roles such as IT Director, Chief Information Officer (CIO), and Solutions Architect tend to be the highest paid, often earning six-figure salaries or more. These positions typically require extensive experience, advanced certifications, and strong leadership skills, with salaries varying based on industry and location.

What are some common challenges faced by Associate IT Support professionals, and how can they effectively address them?

Associate IT Support professionals often encounter challenges such as troubleshooting a wide range of technical issues under time pressure and managing multiple support requests simultaneously. Effective communication is key, as they must clearly explain solutions to users with varying levels of technical knowledge. Staying organized, prioritizing tickets, and continuously updating their technical skills can help them overcome these challenges. Collaborating closely with other IT team members and utilizing knowledge bases or documentation also contributes to quicker problem resolution.

What is the difference between Associate It Support vs Help Desk Technician?

AspectAssociate It SupportHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI-SCA
Work EnvironmentCorporate, SMBs, IT departmentsHelp desks, IT support centers, customer service
Job ResponsibilitiesBasic troubleshooting, hardware/software support, user assistanceResponding to user issues, ticket management, troubleshooting

Associate It Support and Help Desk Technician roles often overlap in certifications and work environments. Both provide technical support, but Associate It Support may involve more proactive hardware and network tasks, while Help Desk Technicians focus on user issue resolution and ticket handling. Understanding these differences helps job seekers target the right roles in IT support.

What are Associate IT Support roles?

Associate IT Support roles are entry-level positions responsible for assisting with basic technical issues, troubleshooting hardware and software problems, and providing support to end-users within an organization. They often handle tasks like resetting passwords, installing software, setting up workstations, and responding to IT help desk tickets. These roles serve as a starting point for a career in information technology, offering valuable experience and exposure to a wide range of IT systems and processes.

Is AI replacing tech support?

AI is automating certain routine tasks in IT support, such as troubleshooting common issues and providing basic assistance. However, associate IT support roles still require human skills for complex problem-solving, customer communication, and system management, making AI a complement rather than a complete replacement.

What job makes $10,000 a month without a degree?

An Associate IT Support role typically does not pay $10,000 a month without significant experience or specialized skills. High-paying tech roles such as software developers, cloud engineers, or cybersecurity specialists can reach that level, often requiring certifications, technical expertise, and sometimes a degree or equivalent experience. Freelance consulting or entrepreneurial ventures in tech may also achieve this income without formal degrees.

What is associate technical support?

An associate technical support role involves assisting users with troubleshooting hardware, software, and network issues. It typically requires good communication skills, basic technical knowledge, and familiarity with support tools like ticketing systems. The position often involves working in a help desk or support center environment and may require relevant certifications such as CompTIA A+.
What are the most commonly searched types of It Support jobs in Raleigh, NC? The most popular types of It Support jobs in Raleigh, NC are:
What are popular job titles related to Associate It Support jobs in Raleigh, NC? For Associate It Support jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Associate It Support jobs in Raleigh, NC look for? The top searched job categories for Associate It Support jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Associate It Support jobs? Cities near Raleigh, NC with the most Associate It Support job openings:
Associate It Support jobs near you
IT Support Technician

IT Support Technician

Redolent, Inc

Durham, NC

$20.75 - $28.50/hr

Other

Posted 28 days ago

Job description


One of our direct client is urgently looking for anIT Support Technician @ Durham, NC
Job Title: IT Support Technician
Location: Durham, NC
Duration: 3 to 6 Months
Description:
Job Summary
The Corporate IT Services requires a day-to-day IT Support Technician for ongoing support for Xperi. These required support services include but are not limited to: supporting day-to-day user incidents and requests and resolving issues; direct executive-level support; oversight of workstation management tools.
The IT Support Specialist will be responsible for supporting, servicing, implementing, lifecycle management, and daily operations for IT Corporate Services. This will include (but not limited to) direct user support, run book creation and modification, coordinate with other IT teams in the organization, service evaluation, day to day operations, lifecycle management planning and implementation, routine assessment, understanding the needs of the business, providing direct support for executive-level users and their support staff.
In addition, a successful candidate will have a firm understanding of IT methodology and solutions, be forward thinking, and be able to assist and collaborate with other members of the Corporate IT and Infrastructure team in support of those technologies. This will include (but not be limited to) Slack, Zoom, Office 365 technologies, Windows 10, MacOS, Linux, Azure, and others as required.
Accountabilities & Responsibilities:
Be self-motivated and able to work successfully with a team to achieve ambitious goals
Design, plan, and coordinate the implementation IT technologies in support of defined requirements generated by business and growth demands
Work with Tier I/II support desks by creating/updating support run books and working on escalations at the Tier III/IV level
Engage with vendors to resolve issues
Work with the business to understand requirements.
Utilize a framework for monitoring tools, escalating key issues, and ensure timely implementation of services.
Required Qualifications
BS. in Computer Science or equivalent experience
Minimum of three to five years directly related work experience
5 or more years of technical experience, including at least 3 years in
Microsoft Server
Office 365
Endpoint management
Workstation deployment
Networking
Desired Qualifications
2 years technical experience with multi-factor authentication
Application support experience with Zoom, Box, Azure
Knowledge of current workstation hardware and standards
Other Desired Qualifications
Certifications in MCSE
Fundamental networking knowledge and experience
Core fundamental and working knowledge of TCP/IP, DNS and Certificate Services
Must have excellent written and verbal communication skills and be able to:
Read, analyze, and interpret common technical journals
Document procedures that conform to a prescribed style and format
Present information to management
Strong analytical skills required
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About Redolent

Sourced by ZipRecruiter

Redolent, a dynamic and rapidly expanding company committed to excellence in software solutions, where success is fueled by a combination of technical expertise and efficient management practices. Our solutions create a measurable delta in our clients’ productivity and profitability, contributing to their growth and success.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

San Jose, CA, US

Year founded

2008

Social media

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