Insurance Account Manager At SIA Group , we're more than an insurance agency; we're a team that helps people feel confident in their coverage and supported every step of the way. With offices across ...
Insurance Account Manager At SIA Group , we're more than an insurance agency; we're a team that helps people feel confident in their coverage and supported every step of the way. With offices across ...
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Account Manager information
See Raleigh, NC salary details
$28.7K - $35.4K
5% of jobs
$35.4K - $42.2K
11% of jobs
$46.3K is the 25th percentile. Wages below this are outliers.
$42.2K - $49K
15% of jobs
$49K - $55.7K
14% of jobs
The median wage is $58.3K / yr.
$55.7K - $62.5K
14% of jobs
$62.5K - $69.2K
12% of jobs
$73K is the 75th percentile. Wages above this are outliers.
$69.2K - $76K
9% of jobs
$76K - $82.8K
7% of jobs
$82.8K - $89.5K
6% of jobs
$89.5K - $96.3K
4% of jobs
$96.3K - $103K
3% of jobs
$28.7K
$64K
$103K
How much do account manager jobs pay per year?
What is the role of an account manager?
What does an Account Manager do?
What are the key skills and qualifications needed to thrive as an Account Manager, and why are they important?
What is the average salary for an account manager?
What Does an Account Manager Do?
The position of account manager is a common role in both the sales and advertising industries. While the day-to-day expectations may vary by industry, the basic expectations are the same. An account manager is a professional who manages the strategy and business relationship with their customers. After an account has been “won” by the company or agency in question, the account manager is responsible for helping the client reach their goals and ensuring a continued, positive, and profitable relationship. Account managers should understand their client’s long- and short-term needs, and leverage their company’s internal resources (strategy, customer service, creative, etc.) to help meet those goals. They serve as the client’s main point of contact, and will often provide recommendations or “upsells” to enhance their customer’s success.
What is the difference between Account Manager vs Customer Service Representative?
| Aspect | Account Manager | Customer Service Representative |
|---|---|---|
| Required Credentials | Relevant experience, sometimes certifications in sales or account management | High school diploma or equivalent, customer service training |
| Work Environment | Client-facing, sales-driven, often in office or client sites | Call centers, retail, or office settings, direct customer interaction |
| Employer & Industry Usage | Used in sales, marketing, and B2B industries | Common across retail, telecom, and service industries |
| Comparison Search Intent | Understanding roles in client management and sales | Customer support and service roles |
While both roles involve interacting with clients, Account Managers focus on maintaining and growing client accounts, often with sales responsibilities. Customer Service Representatives primarily handle customer inquiries and support. The roles differ in scope, with Account Managers having a strategic, relationship-building focus, whereas Customer Service Reps focus on resolving issues and providing assistance.
Do account managers earn a lot?
Is an account manager a hard job?
What are some common challenges Account Managers face when balancing client needs with company objectives?
Can account managers make a lot of money?
What qualifications do I need for account management?

Full-time
Medical, Dental, Vision, Retirement, PTO
Posted 17 days ago
Job description
At SIA Group, we’re more than an insurance agency; we’re a team that helps people feel confident in their coverage and supported every step of the way. With offices across North Carolina, we provide insurance, risk management, and employee benefits solutions to businesses and individuals alike.
We’re growing and looking for an Insurance Account Manager to join our Clayton team. If you enjoy building relationships, solving problems, and being a trusted advisor to clients, this is an opportunity to grow your career with a company that values your expertise.
Why You’ll Love This Role
As an Account Manager, you’ll be the go-to resource for your clients. You’ll build strong relationships, guide them through coverage decisions, and ensure they feel supported at every stage. This role combines customer service, technical knowledge, and problem-solving to deliver a high-quality client experience.
What You’ll Do
You will play a key role in managing client relationships and delivering exceptional service:
- Provide day-to-day service to clients by updating policies, answering questions, processing payments, and delivering documentation
- Respond to client calls and correspondence related to new and existing policies, including claims support during business and after hours as needed
- Partner with producers or work directly with clients to understand coverage needs, gather information, research options, and present solutions
- Prepare quotes, bind new coverage, cancel existing policies, and negotiate with carriers when appropriate
- Schedule and participate in client reviews to evaluate coverage, identify exposures, and recommend solutions to better protect their business or personal assets
- Process renewals, remarket policies when needed, and help round out accounts with additional coverage opportunities
- Resolve service issues by identifying concerns, determining root causes, and implementing effective solutions with follow-up
- Review policies and audits for accuracy and coordinate corrections between clients and carriers
- Maintain detailed and accurate records in the agency management system
- Collaborate with team members, share knowledge, and provide support and mentorship when needed
What We’re Looking For
We’re looking for someone who is relationship-driven, detail-oriented, and confident in their expertise:
- Active North Carolina Property amp; Casualty or Life amp; Health license
- Minimum of two years of insurance service experience or comparable education and experience
- Strong knowledge of insurance products, coverages, underwriting, and agency procedures
- Excellent customer service skills with a professional and approachable communication style
- Strong written and verbal communication skills, along with solid math and reading comprehension
- High attention to detail with strong organization, multitasking, and follow-up skills
- Ability to manage complex situations, solve problems independently, and stay calm under pressure
- Strong time management skills and a high level of personal accountability
- Comfortable using agency management systems, rating tools, and carrier websites
Build Your Career with SIA Group
At SIA Group, we’re all about helping our team learn, grow, and build a career they’re proud of. You’ll be part of a supportive environment where your expertise is valued and your growth is encouraged.
Benefits amp; Perks
- Work-life balance
- 401(k) with company match
- Health, Dental and Vision Insurance
- Nurse Concierge
- Telehealth and In-Home Urgent Care
- PTO
- Wellness Resources
- Free food, snacks, and beverages
- Ongoing training and professional development
- A collaborative, team-oriented culture with opportunities for career advancement
If you’re someone who enjoys building relationships, solving problems, and delivering exceptional service, we’d love to connect with you.
About SIA Group
Sourced by ZipRecruiter
Industry
Insurance services
Company size
51 - 200 Employees
Headquarters location
Jacksonville, NC, US
Year founded
1975