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Customer Account Manager Jobs in Raleigh, NC (NOW HIRING)

Ontic

Customer Account Manager

Creedmoor, NC · On-site

$60K - $75K/yr

  • Medical

  • Retirement

  • PTO

Our team is looking for a Customer Account Manager for the OEM group to join them. You will report to the Cell Manager and will have an onsite work schedule in Creedmoor, NC. To be considered for the ...

Ontic

Customer Account Manager

Creedmoor, NC

$60K - $75K/yr

  • Medical

  • Retirement

  • PTO

Our team is looking for a Customer Account Manager for the OEM group to join them. You will report to the Cell Manager and will have an onsite work schedule in Creedmoor, NC. To be considered for the ...

Social Influence LLC

Customer Account Manager

Garner, NC · On-site

$75K/yr

Shift: 8am-5pm Pay Range: up to $75k Job Summary The Customer Account Manager serves as a trusted advisor to assigned clients, supporting their success through strong relationship management and ...

Avalara

Customer Account Manager

Durham, NC · On-site

  • Medical

  • Life

  • PTO

Account Management and Strategic Execution: You will develop and refine comprehensive account plans aimed at delivering sales targets and exceeding customer expectations. Lead negotiations to secure ...

Social Influence LLC

Customer Account Manager

Garner, NC · On-site

$75K/yr

Shift: 8am-5pm Pay Range: up to $75k Job Summary The Customer Account Manager serves as a trusted advisor to assigned clients, supporting their success through strong relationship management and ...

Avalara

Enterprise Customer Account Manager

Durham, NC · On-site

$179K - $286K/yr

  • Medical

  • Life

  • PTO

With accountability to Annual Recurring Revenue (ARR) growth, customer satisfaction, and retention, the Account Executive will help achieve our goals. You will report to the Senior Manager of ...

Avalara

Enterprise Customer Account Manager

Durham, NC · On-site

$346K/yr

  • Medical

  • Life

  • PTO

With accountability to Annual Recurring Revenue (ARR) growth, customer satisfaction, and retention, the Account Executive will help achieve our goals. You will report to the Senior Manager of ...

Alphabe Insight

Customer Account Representative

Raleigh, NC · On-site

$52K - $60K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Account Representative At Reboot Staff, we specialize in empowering businesses by ... Manage and maintain client accounts, addressing inquiries and resolving issues in a timely manner

Alphabe Insight Inc

Customer Account Representative

Raleigh, NC · On-site

$52K - $60K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Manage and maintain client accounts, addressing inquiries and resolving issues in a timely manner ... Provide exceptional customer service and maintain positive client relationships * Identify ...

CCL Label

Customer Account Specialist

Fuquay Varina, NC · On-site

Ability to effectively present information in one-on-one and small group situations to customers, sales persons, management, and other employees of the organization. Ability to read and interpret ...

New

IXL Learning

Account Manager, K-12

Raleigh, NC

The ideal candidate will have a passion for K-12 education, account management, and customer success. In this role, you will be developing relationships with school administrators across the US to ...

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All JobsCustomer Account JobsCustomer Account Manager JobsCustomer Account Manager Jobs in Raleigh, NC

Customer Account Manager information

See Raleigh, NC salary details

$25.3K

$46K

$72.9K

How much do customer account manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for customer account manager in Raleigh, NC is $46,009.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,000.00 and $52,500.00 per year, depending on experience, location, and employer.

What does a customer account manager do?

A Customer Account Manager is responsible for building and maintaining strong relationships with clients to ensure their satisfaction and loyalty. They handle client accounts, address concerns, resolve issues, and identify opportunities to offer additional products or services. Their role involves acting as the main point of contact between the company and its customers, coordinating with internal teams to meet client needs, and ensuring that service delivery meets agreed standards. By managing customer accounts effectively, they contribute to customer retention and business growth.

What are the key skills and qualifications needed to thrive as a customer account manager?

To thrive as a Customer Account Manager, you need strong relationship management skills, sales acumen, and typically a bachelor's degree in business or a related field. Familiarity with CRM systems like Salesforce, Microsoft Office Suite, and data analysis tools is commonly required. Excellent communication, problem-solving, and negotiation abilities help you build trust and resolve client issues effectively. These skills ensure high customer satisfaction, client retention, and the achievement of business growth objectives.

How does a customer account manager typically balance proactive client outreach with responding to daily inquiries?

Customer Account Managers often juggle planned client check-ins and strategy meetings with the need to address ad hoc questions or issues that arise throughout the day. Effective time management and prioritization are key, as you'll need to ensure clients feel supported while also driving long-term account growth. Many teams use CRM tools and scheduling systems to stay organized and maintain regular communication. Collaborating closely with sales, support, and product teams helps you resolve client concerns efficiently and identify upselling or renewal opportunities.

What is the difference between Customer Account Manager vs Sales Representative?

AspectCustomer Account ManagerSales Representative
Primary RoleManage existing customer accounts, ensure satisfaction, and foster long-term relationshipsIdentify prospects, promote products, and close new sales
Work EnvironmentCustomer service settings, client meetings, account reviewsSales meetings, trade shows, cold calling
CredentialsCustomer service skills, industry knowledge, sometimes CRM certificationsSales skills, product knowledge, often sales certifications

The main difference is that Customer Account Managers focus on maintaining and growing existing client relationships, while Sales Representatives primarily seek new clients and sales opportunities. Both roles require strong communication skills and industry knowledge, but their core objectives differ—retention versus acquisition.

How much does a customer account manager get paid?

The average salary for a customer account manager typically ranges from $50,000 to $75,000 per year, depending on experience, industry, and location. Salaries can be higher with additional certifications or in specialized sectors, and some roles may include bonuses or commissions based on performance.

What is the role of a customer account manager?

A customer account manager is responsible for maintaining and growing relationships with clients, ensuring their needs are met and resolving issues. They often coordinate with sales, support, and other departments, using CRM tools to track account activity and performance. Strong communication and problem-solving skills are essential in this role.

What are the most commonly searched types of Customer Account jobs in Raleigh, NC?

The most popular types of Customer Account jobs in Raleigh, NC are:

What are popular job titles related to Customer Account Manager jobs in Raleigh, NC?

For Customer Account Manager jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Customer Account Manager jobs in Raleigh, NC look for?

The top searched job categories for Customer Account Manager jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Customer Account Manager jobs?

Cities near Raleigh, NC with the most Customer Account Manager job openings:

Customer Account Manager jobs near you
Infographic showing various Customer Account Manager job openings in Raleigh, NC as of August 2026, with employment types broken down into 100% Full Time. Highlights an 77% In-person, 11% Hybrid, and 12% Remote job distribution, with an average salary of $46,009 per year, or $22.1 per hour.

Customer Account Manager

Ontic

Creedmoor, NC • On-site

$60K - $75K/yr

Full-time

Medical, Retirement, PTO

Posted 13 days ago

Job description

We are a fast-paced business with ambitious growth plans; so if you are dedicated, enthusiastic and always seeking ways to improve, you'll enjoy a career with us!
Ontic offers a new lease on life for the aerospace and defense industry. We're dedicated to providing a safe, diverse, and evolving work environment. We work with integrity, responsibility, safety, and accountability through inspiring, engaging and collaborating to achieve a common goal - whether that's serving our customers, helping each other, or volunteering in our local community.
Our team is looking for a Customer Account Manager for the OEM group to join them. You will report to the Cell Manager and will have an onsite work schedule in Creedmoor, NC.
To be considered for the Customer Account Manager, here's what you'll need to bring with you:
  • Bachelor's degree, preferred
  • HS diploma or GED and 3+ years of relevant work experience
  • Proficient with Microsoft Office Suite
  • 1+ years of experience working in a cross-functional matrix organization

As a Customer Account Manager, you will:
  • Full-cycle manage a portfolio of OEM customer relationships, maximizing customer satisfaction and delivering on sales plans
  • Management and co-ordination of pricing, RFQs and RFPs, with the support of the Estimating team, to ensure maximum value creation across every aspect of the business
  • Management of incoming POs and PO revisions, which includes CRM usage to ensure proper documentation of changes and requirements
  • Initiate sales order reviews and track timeliness
  • Vetting of new customers into OEM value stream, applications, customer vetting forms, initial information upload into CRM.
  • Ensure a zero-incident workplace environment
  • Review warranty requests
  • Communicate repair status with customers through written, verbal and in person mediums, including onsite visits and weekly customer calls
  • Full cycle customer relationship
  • Communicate customer WIP reports
  • Manage backlog and ship/reschedule dates
  • Support the execution of the AM Production Meeting
  • Create backlog and arrears burn down plans
  • Prioritize activities of multi-functional team, considering financial, OTD and TAT targets
  • Review and respond to customer liquidated damages claims
  • Work with internal stakeholders to formulate responses to customer support requests
  • Maintain pre-approved levels of rotatable stock

Our Benefits:
  • Comprehensive medical insurance
  • Competitive PTO
  • Company 401K plan with up to 4% matched contribution
  • Annual bonus program (varies by level and discretionary based on company and individual performance)
  • Flexible working arrangements
  • Paid volunteering opportunities
  • Access to mental health champions across our sites
  • Commitment to development
  • Employee referral program

#LI-Onsite
This position requires access to U.S. export-controlled information.
EOE/AA Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran
Compensation Pay Range
$60,000-75,000/yr based on experience
Please click here to review Ontic's California Consumer Privacy Act policy.
Ontic Engineering and Manufacturing Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran
Status, or any other characteristic protected by applicable federal, state, or local law.
This position must meet export control compliance requirements. To meet export control compliance requirements, a "U.S. Person " as defined by 22. C.F.R. §120.15 is required. "U.S. Person" includes U.S. Citizen, lawful permanent resident, asylee, or refugee.

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