Workforce Analyst

Headquartered in Salt Lake City, Utah, SILAC Insurance Company is one of the fastest growing insurance companies in the nation and continues to be a top contender in the industry. SILAC offers industry leading annuity products that helps individuals prepare for retirement. Teams can align around a shared vision of providing clean, simple & competitive products for clients, delivering best-in-class service to agents & business partners, and propelling the success of our employees.

With a fast-growing team of more than 300 employees, we are committed to remain adaptable, innovative, and trustworthy for our clients, agents, and employees.

We hold true to our core values: Adaptability & Continuous Improvement, Transparency & Trust, Honesty & Integrity, Teamwork & Collaboration, and Gratitude & Compassion. At SILAC Insurance Company, we welcome and encourage diversity and are dedicated to creating an environment and culture that is respectful and inclusive for everyone.

Since 2016, we have received numerous regional and national awards for our products, business, and workplace culture. To name a few: Regional Top Workplace Award for 2016, 2017, 2020, & 2021. National Top Workplace Award for 2022. Top Workplace in Compensation & Benefits, Leadership, & Finance Industry. WINK 2019 Trailblazer Award. S&P Global Market Intelligence 2020 - 3rd Fastest Growing Life Insurance Company.

If you are interested in joining the SILAC Insurance Company team but do not see an opportunity that you'd like to apply to, please send us your resume. We will keep your information on file and will reach out if we find a match.

Starting Pay Rate: $20.00
Full Time or Part Time: Full Time
Standard Hours Per Week: Monday - Friday, 40 hours/week
Work Schedule: Shift starts between 6:30 AM and 8:30 AM MT
Schedule Type: Hybrid, Remote

SILAC Insurance Company provide an extensive variety of benefits that includes: Medical, Dental, Vision, Health/Flexible Savings Account, 401(k) & ROTH, Pet Insurance, Parental Leave, Paid Time off, 10 Paid Holidays, Birthday Pay, Paid Volunteer Time, Employee Assistance Program, and Tuition Reimbursement. Please inquire about more information about other benefits and perk offerings.

Responsibilities:

As a workforce analyst, you will serve as a subject matter expert regarding workforce management processes, procedures, phone system operations and workflow management. You will be responsible for not only scheduling and task assignment but will assist with developing and creating workforce procedures for a growing company. You will also produce and maintain reports, visualizations, and dashboards to provide the organization information for future decision making. Additionally, this role will support leadership by identifying risks and opportunities in service levels and recommending improvements.

Requirements:

• High school diploma or GED and three years of customer relations/service experience; or any combination of education, professional training, or work experience that demonstrates ability to do the job.
• Experience using computers and PC applications such as MS Word, MS Excel, and Outlook.
• Previous experience analyzing and interpreting data.

At SILAC Insurance Company, our core values are not just a requirement, they are a standard by which we live by. These values are incorporated every day, whether we are discussing ideas for new projects and procedures, finding a resolution for a customer's problem, or recruiting new talent. It is just one of the many things that make SILAC Insurance Company a Top Workplace.

We celebrate a diverse and inclusive work environment, where we honor and support varying backgrounds, beliefs, and perspectives for the benefit of our business, including our employees and products. We are proud to be an equal opportunity workplace and strives to be a place where every employee feels they belong. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.