Energy Services Training Supervisor

Summary/Objective

Under the direction of the Quality and Training Manager, the Training Supervisor will be responsible for implementing training programs and curricula and supporting field operations to develop both internal and external staff and partners.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Coordinate the design, delivery, and continuous improvement of training programs as well as analyze training needs to develop new trainings.
• Plan, develop, and provide classroom training, demonstrations, on-the-job training, workshops, and course creation through a learning management system, Microsoft LMS 365.
• Coordinate logistics for training activities including venues and equipment.
• Create testing and certification processes.
• Complete all necessary documentation and reports related to training.
• Evaluate instructor performance and the effectiveness of training programs, providing recommendations for improvement.
• Work with subject matter experts and routinely review and revise training content as needed to ensure the most current information, processes, and training methods are being utilized.
• Confer with management and conduct surveys to identify training needs based on projected production processes, changes, and other factors.
• Working with internal managers, ensure that internal staff are developing their professional skills by creating and/or acquiring new content and training.
• Design, build and maintain suitable training aids to support online training. Develop multimedia visual aids and presentations to support training curricula.
• Form relationships with internal and external staff and partners to proactively identify trends and offer potential solutions.
• Ensure that lessons learned are reviewed for future trainings and update training.

• Advise and report on compliance issues, including the need for corrective actions concerning training objectives.
• Develop and update “Train the Trainer” sessions.

Competencies

• Proficient with Microsoft Office Suite, Outlook, Adobe Suite, and various modes of training programs including Microsoft LMS 365 course creation and course integration.
• Strong communications skills, including the ability to speak and write effectively and professionally.
• Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
• Strong customer service skills, including the ability to work effectively with all levels of the organization (fellow employees, member agency executives and staff, partners, state and federal agency officials, etc.)
• Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
• Ability to relate to personnel and clients from diverse socioeconomic and cultural backgrounds.

Supervisory Responsibility

• This position will oversee two full time Training Specialists.

Work Environment

This job operates in a hybrid work environment, balancing in-person work in a professional office environment with remote work and on-site work at training events. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel, or operate objects, electronic devices or controls, and reach with hands and arms. The employee is frequently required to stand, talk and hear.
• While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and ability to adjust focus. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.

Expected Hours of Work

Days and hours of work are normally Monday through Friday, 8:30 a.m. to 5 p.m.; however, schedule may change based on program needs; some weekends may be required.

Travel

Ability to travel frequently within Cook County, and outside the county when necessary. Candidate must have regular access to an automobile and must possess and maintain an applicable Illinois Driver’s License and auto insurance that meets the State requirement.

Required Education and Experience

• BA/BS degree and five years of related experience and/or training; or equivalent combination of education and experience.
• Five+ years of supervisory experience.

AAP/EEO Statement

CEDA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, CEDA complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

CEDA expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of CEDA’s employees to perform their job duties may result in discipline up to and including discharge.

ADA Statement

The physical demands, work environment factors, and mental functions described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.