Volunteer Coordinator

DUTIES & RESPONSIBILITIES:

• Works with all program managers to identify volunteer opportunities.
• Prepares outreach materials to engage existing and new volunteers.
• Coordinates annual Volunteer Appreciation event.
• Works with volunteer groups to identify interests and match with appropriate program.
• Tracks volunteer personal information and hours.
• Consult with program managers to assure that the volunteers assigned to them are meeting their needs.
• Sends personal notes to volunteers thanking them and recognizing them.
• Manages events at Community Center including open houses, volunteer events, etc.
• Conduct outreach to deepen our relationships in the corporate community through employee volunteer experiences, food and clothing drives, and other partnering opportunities for employers seeking community impact.
• Connects Executive Director to key stakeholders in the corporate community.
• Attend Regional District Council Meetings each quarter, attend District Council meetings as needed, attend and help execute fundraising and other events.
• Identify and build relationships with potential donors and supporters, and connect them to Executive Director.
• Assist with opening parking lot gate and answering door for volunteers.
• Have a client-facing role working with volunteers and staff serving meals in our dining room.
• Produce regular communication with volunteers.
• Track and report volunteer activities with staff

GENERAL QUALIFICATIONS:

• Strong work ethic. Willingness to work hard to accomplish difficult goals.
• Complies with written and verbal instruction and willingly performs assigned tasks.
• Accountability to supervisor and to a performance plan. Willingness to accept supervision.
• Positive attitude and ability to be a positive influence on a team.
• Demonstrates proactivity, flexibility, creativity, and enthusiasm.
• Professionalism, maturity, good decision-making and problem-solving abilities.
• Disciplined self-starter who can set and achieve goals.
• Can feel and express passion for the mission of a leading human service charity.
• Is reliable, dependable and trustworthy.
• Strong written and verbal communications skills in English (Spanish a plus).
• Ability to communicate well with external and internal customers.
• Excellent customer service skills, for both internal and external customers/stakeholders. Demonstrated ability to serve stakeholders in a professional, welcoming, and efficient manner.
• Ability to thrive in a flexible, fast-paced and growth-oriented environment, while maintaining a sense of humor and a positive, solution-oriented approach.
• Ability to work well with others, to ensure positive, constructive environment within the program or department, and throughout the organization, and to resolve conflict and avoid difficulties.
• Cooperative, friendly, and helpful attitude with clients and co-workers.
• Attention to detail.
• Excellent administrative and organizational skills.
• Ownership of job’s responsibilities and of accomplishing goals.
• Ability to model highly professional work etiquette including informing supervisor of your activities, responding to communication in a timely manner, doing what you say you will do, respectful behavior in meetings, avoiding any behavior which could cause negative perceptions of you or of SVdP.
• Interest in seeking out additional challenges and opportunities. A commitment to ongoing learning and self-development.
• Coordinating, managing, developing, and engaging volunteers.
• Ability to utilize, engage, and develop others, including volunteers, to work enthusiastically and productively on your team.
• Ability to control unusual situations as they arise without escalating.

SPECIFIC QUALIFICATIONS:

• Ability to understand and model the ten culture change elements we promote at SVdP (see Blase, or trello.com, for more details): Yes, Vincentians, Storytelling, Grit, Savvy, Volunteerism, Kindness, Joy, Kaizen, and Engagement.
• Proficiency with Windows, Word, Excel, e-mail, and Web Browser.
• Excellent time and priority management skills. Ability to successfully manage projects from conception to completion. Ability to prioritize projects, work independently, meet deadlines, manage several projects simultaneously and work well under pressure.
• Ability to understand the financial impact of decisions, actions, and outcomes.
• Project management skills, including the ability to create and follow outlines, timelines, and reports, and to hold others accountable for completion of tasks.
• Supervisory or management experience.
• Good analytic skills and ability to make evidence-based decisions.
• Engaging and energetic, with strong relationship management skills.

High School Diploma or GED