SALESFORCE CRM APPLICATION ENGINEER/ADMINISTRATOR

Title: Salesforce CRM Application Engineer/Administrator

Department: IT

Reports to: Chief Information Officer

Basis: Full-Time

Job Summary:

As a Salesforce CRM Application Engineer/Administrator at Wesley, you will play a pivotal role in our Application Services Team. We are seeking a proactive individual to help continuously enhance and improve our business applications and platforms. Your responsibilities will include gathering business requirements and feedback, designing and implementing scalable solutions following best practices, and managing the product roadmap. You should be well-versed in change management and governance and be proficient in communicating, prioritizing, and managing business needs while implementing changes. This role is part of an application services team which reports to the CIO. The position is also responsible directly to business units with the ability to connect successfully with non technical team members is a must. This a role which will have direct contact with managers and users of the systems being supported in a collaborative way. A successful candidate will place business needs at the forefront of their concerns.

The role ideally is located in our Franklin, Tennessee office, however remote workers will be considered on a case by case basis. If a remote candidate is selected, there will be required travel to the Franklin office on an as needed and quarterly basis.

This is a dynamic and business-oriented role with diverse responsibilities, including:

• Identifying and collecting business requirements, translating them into scalable and best-practice solutions

• Designing and developing automations with Flow Builder

• Configuring Salesforce settings including Custom Fields, Page Layouts, Lightning Pages, Record Types, Validation Rules, Dynamic Forms, Quick Actions, Custom Settings, Approval Processes, Reports and Dashboards

• Managing user settings including Profiles, Roles, Permission Sets, Public Groups, Chatter Groups, and Organization-Wide Defaults

• Developing solutions within a sandbox environments and releasing updates through modern DevOps tools such as Gearset

• Maintaining technical documentation

• Identifying and optimizing underutilized platform features

• Managing data to enhance Salesforce data quality, implementing rules and automation as necessary

• Proactively maintaining the system, including Security Reviews, Release Updates, Salesforce Health Check, and Salesforce Optimizer

• Assisting with user support tickets for issue resolution and feature requests

• Implementing and managing our Salesforce integrations with external applications including NetSuite, Calendly and DocuSign

• Maintaining our Salesforce Backups and Data Archiving

• Working with Salesforce platform integrations, applications and tools

Required:

• Strong Salesforce product knowledge and at least 5+ years of Salesforce Administration hands-on experience with Sales Cloud

• Certified Salesforce Administrator

• Independent systems thinking, willingness to collaborate ideas with the full team

Preferred:

• Understanding of basic triggers, Lightning Web Components, Apex code knowledge

• Experience building and maintaining Salesforce integrations with external applications using middleware such as Celigo, Make, and Zapier

• Additional Salesforce certifications are helpful including Advanced Administrator, Platform App Builder, Business Analyst, Sales Cloud, Service Cloud, Platform Developer 1, Platform Developer II, Javascript Developer

• Bachelor’s degree

• Salesforce admin tools: Gearset, WorkBench, Salesforce Inspector, Data Loader, Own BackUp, Own Seeding, Zapier, Celigo

• Salesforce Developer Tools: Visual Studio Code, Postman API

• Salesforce Appexchange Apps: DocuSign, Formstack Documents, Zoom Phone, and Distribution Engine