Training & Development Manager

Crowley Fleck PLLP

Billings Metropolitan Area, MT

Expired: over a month ago Applications are no longer accepted.

Full-Time

Job Description

POSITION SUMMARY:
Working closely with the Director of Training & Development, this position is responsible for providing mentorship and delivering targeted training to firm members through virtual and onsite training, one-on-one coaching, reference guides, and learning modules with a primary focus toward paralegals and legal administrative assistants. This position also assists with workflow management and the implementation of policies and procedures within the paralegal and legal administrative assistant groups.

KEY RESPONSIBILITIES:

Identifies the training needs and designs training materials to meet the needs of firm personnel to be used in group and one-on-one training sessions.
Assists in identifying staffing needs and collaborates with attorneys to ensure the efficient and cost-effective allocation of work assignments, smooth workflow coordination, and maximum utilization of resources for paralegals and legal administrative assistants.
Monitors workflow within the administrative assistant (floater) group and assists with prioritization of incoming requests as needed.
Supports all legal support staff in helping them to attain professional development goals.
Serves as a liaison between the legal support staff and other administrative departments and works closely with those departments to identify and resolve issues and implement best practices in providing legal services support.
Serves as a resource to the Help Desk for user assistance and questions.
Provide hands-on, one-on-one, and classroom computer training to new hires for the firms supported programs.
Assists in developing learning plans that include core competencies for each staff position to address identified training opportunities.
Maintains all components of the Learning Management Software (LMS), including records of completed training.
Provide feedback to all departments when modifications could improve the user-friendliness of the programs, applications, and processes for which training is provided.
Ensures training and support materials are organized and accessible to end-users.
Learn other software as it is introduced in the firm and become skilled enough to be able to train others.
Coordinates training for new legal support staff and identifies training opportunities for current legal support staff; ensures proper orientation and understanding of firm guidelines, standards, and practices.
Performs other duties as assigned.

KEY SKILLS:

Understanding of legal language and principles, research methods, court pleadings and processes, and other related matters.
Understands various learning styles and needs.
Able to coach and develop employee capabilities that align with firm strategies as well as employee career aspirations and goals.
Able to manage and mediate conflict in a professional and productive manner.
Able to effectively delegate responsibilities as needed to ensure timely completion of tasks.
Strong customer service and interpersonal skills are required to communicate effectively and professionally with all levels of personnel and external clients.
Able to maintain strict confidentiality of client and firm information; understands and implements general rules of ethical behavior applicable to legal personnel.
Able to work within a team and independently.
Able to learn new skills as technology evolves.
Possesses excellent attention to detail, follows up on projects, and follows through on deliverables.
Able to develop and apply comprehensive planning and organizing strategies to ensure tasks and projects are appropriately prioritized and resources are used effectively and efficiently.
Able to work under tight deadlines, handle multiple detailed tasks, and anticipate when help will be needed from department members.
Flexible and able to respond quickly and positively to shifting demands and opportunities.
Able to effectively work in a multi-office environment and a culturally and educationally diverse environment.
Writes clearly and informatively, edits work for spelling and grammar, adapts communication to suit needs, presents numerical data effectively, and is able to read and interpret written information.
Speaks clearly and persuasively, listens and gets clarification as needed, responds well to questions, and takes a collaborative approach in group settings.
Able to take responsibility for work activities and personal actions, follow through on commitments, acknowledge and learn from mistakes, and recognize the impact of ones behavior on others.
Able to gather relevant information, interpret and evaluate the data, and develop sound, practical solutions to difficult issues.

MINIMUM QUALIFICATIONS:

Bachelors degree preferred.
Paralegal Certification through an ABA-approved program.
Minimum of ten years of progressive legal experience as a Legal Assistant and a Paralegal.
Minimum of one year of supervisory experience.
Working knowledge of Microsoft Office Suite, Adobe, and other similar software.
Must be able to read, comprehend, and follow written and verbal instructions.
Valid drivers license.
Available to travel as needed.

PHYSICAL REQUIREMENTS:

Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 25 pounds at times.

DISCLAIMERS
This job description is not meant to be an all-inclusive list of duties and responsibilities but constitutes a general definition of the position's scope and function.