Sr. Account Coordinator (P2)

Title: Sr. Account Coordinator - P2
Location: Remote USA
Reports To: Director - Client Services

J.D. Power is a global leader in consumer insights, advisory services and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 50 years. The world's leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies. 

The Role: 

This is a sales support role which includes data analysis and client relations. It directly contributes to the achievement of J.D. Power automotive sales targets through data analysis and client support.

The Impact You Will Have in This Role:

Working along side the sales team you will have a direct impact on client perceived value of J.D. Power and the services we provide.

What You'll Be Doing in This Role:

Responsibilities:

• Engage with Account Executives to ensure SalesForce pipeline is clean and up to date for accurate forecasting and revenue reporting and identifying of white space opportunities
• Work with finance to validate new product entry fields for accurate reporting
• Track and monitor monthly revenue deadlines to help make sure all required information is submitted on time.
• Support Accounting, and Finance to ensure revenue recognition is correct
• Manage Account Executives and Practice to help develop RFP's and proposals to drive new business and renewal sales.
• Manage practice and Account Executives in drafting statements of work, coordinate approvals by legal, finance, practice, and any other applicable internal departments, facilitate client review and negotiations and make sure that contracts are properly documented and activated.
• Assist Account Executives with contract negotiation with business teams, purchasing, and other internal teams
• Manage daily client communication, responding promptly to all client needs, and provide timely updates for all J.D. Power products and services
• Field client questions and gather information from various sources to provide requested information
• Coordinate, attend and participate in various client meetings
• Work with all stakeholders to create customized research presentations with client-focused analysis and strategic recommendations
• Coordinate client presentations and deliver products to clients directly and assist in project management of certain client opportunities
• Manage client access to J.D. Power online platforms, deliverables, tools, etc.
• Handle training of clients on how to access and use our various tools and deliverable
• Continuously look for and identify ways to standardize the process and reporting across the sales organization and work with appropriate stakeholders to implement change
• Help lead collaborative efforts across practice areas to improve processes and communicate client pain points, suggestions and questions to help improve the products and deliverables we have for our clients
• Participate in the development, testing, training, and implementation of new tools and systems used by the entire Sales team and throughout the company

Qualifications:

• Demonstrable experience in mTab and SPSS is nice to have
• Have worked in automotive industry for 2-5 years
• Bachelors Degree preferred
• Ability to work in a fast-paced environment and balance competing tasks
• PowerPoint is required

The Career Opportunity:

This is a highly visible role within the J.D. Power sales organization that is integral to the achievement of the company's sales objectives.

The Team / The Business:

This position is part of a fast-paced, dynamic, and motivated team tasked with selling the suite of J.D. Power products and services across the automotive industry. The team is comprised of account directors and sales analysts delivering best-in-class client support and service.

Our Hiring Manager says:

I am looking for a self-motivated person, a team player, and someone who is customer service oriented.

The Way We Work:

• Leader Led
• Remote First
• Foster Flexibility
• Reward Performance
• Time Off Matters

Company Mission 

J.D. Power is clear about what we do to ensure our success into the future. We unite industry leading data and insights with world-class technology to solve our clients' toughest challenges.  

Our Values 

At J.D. Power, we strive to be Truth Finders, Change Makers and Team Driven - the distinct behaviors that, together, define our unique culture.  

Truth Finders - At J.D. Power, we are proud of the unbiased data and findings we provide. As individuals, each and every member of our team is dedicated to living this same objectivity and embodying the highest ethical and professional standards – the only 'favorite' we have is the truth.  

Change Makers - At J.D. Power, we never stand still. We constantly seek better ways – innovating and evolving in everything we do to support our colleagues and our clients alike – and all in service of delivering data and insights that drive meaningful business impact.  

Team Driven - At J.D. Power, we are one team and we are activated. Regardless of individual role, every member of our team is dedicated to supporting their immediate colleagues and our broader J.D. Power family to deliver on our collective purpose and make us greater than the sum of our parts. At J.D. Power, these values are more than words.

J.D. Power is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Should you require accommodations during the recruitment and selection process, please reach out to tarecruitment@jdpa.com.

J.D. Power does not disclose your personal data to unauthorized third parties. However, as a global corporation consisting of multiple affiliated companies in various countries, J.D. Power has international sites and J.D. Power uses resources located throughout the world. J.D. Power may from time to time also use third parties to act on J.D. Power's behalf. You agree to the fact that to the extent necessary your personal data may be transferred and/or disclosed to any company within J.D. Power group of companies as well as to third parties acting on J.D. Power's behalf, including also transfers to servers and databases outside the country where you provided J.D. Power with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America. If you are a California or United Kingdom resident, additional disclosures about the information we collect and how we use that information can be found by clicking here.

To all recruitment agencies: J.D. Power does not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes. 

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