Staff Augmentation Technician

ABOUT SOURCEPASS

We are Sourcepass, an IT consulting company (MSP) that has been providing network support and solutions for our clients since 2001. We create and deliver innovative IT services, cloud computing, and security solutions that match the right technologies to specific industries and business strategies. We strive to provide top quality IT services to our clients so they can focus on the productivity and profitability of their business. 

We have been named by Channel Futures as one of the world’s 501 most strategic and innovative MSP’s for the past 6 years and awarded Top Workplaces in 2020 and 2021 by Newsday! Pretty cool right? We like to think so!

WHY JOIN US?

At Sourcepass we are focused on growing our team members and giving the proper tools for success. We support and highly encourage professional development. We seek to be a cultivating environment for new ideas and suggestions with an opportunity to collaborate with world class team members. 

We have an exciting opportunity to join our amazing team of 500+ staff as a Staff Augmentation Technician in Adams, Massachusetts. 

Feel free to check out our website at www.sourcepass.com to learn more about us!

POSITION SUMMARY

You will be providing Level I IT Support and Break/Fix resolution from our client's location 5x/week. You need patience and the ability to ask the right questions that uncover details critical to the resolution of issues. The salary for this position is $55,000+ (negotiable based on experience).

STEEL TOED BOOTS ARE REQUIRED DUE TO LIME PROCESSING ON SITE

RESPONSIBILITIES

• Arrives to work on time and ready to take action
• Motivated to resolve issues efficiently
• A desire to improve skillset by earning industry certifications (We pay for them!)
• Good communicator
• Top-Notch troubleshooting skills
• Follows documentation and offers suggestions for improvements
• Takes ownership of issues
• Ability to manage multiple priorities and follow through on projects to completion
• Likes to have fun and laugh with a great team

DESIRED SKILLSET/EXPERIENCE

• 3-5 years of work experience providing technical support
• Proficiency with all current Windows operating systems mandatory, Apple desirable
• Server 2008-2019 Experience preferred
• Active Directory
• O365 Administration and Troubleshooting
• Mobile Device Management – MDM
• SonicWall Firewall Experience preferred
• Basic understanding of networking concepts such as Routing/Switching/VLAN’s
• VMware experience is a plus
• Azure experience is a plus

CompTIA A+ and Network+ will be required within 1 year of hire.

Microsoft, Apple, SonicWall, Cisco, and other IT vendor certifications desirable.