Automotive Store Manager

PARC Auto Group

Louisville, KY

Vision , Medical , Dental , Paid Time Off , Life Insurance , Retirement
Full-Time

Job Description

Benefits:

Company paid life insurance
Company paid disablity
401(k)
401(k) matching
Bonus based on performance
Competitive salary
Dental insurance
Employee discounts
Health insurance
Paid time off
Training & development
Vision insurance

Great benefits and a very competitive salary!! Managers can earn over $150,000 a year (includes bonus). Yes, we have managers that make over that!!

Do you have a passion for the automotive industry and a knack for leading a team?

Parc Auto LLC dba Meineke Car Care is searching for motivated and results-oriented individuals to join our team as Automotive Store Managers. In this role, you'll play a crucial role in ensuring the smooth operation of our automotive repair shops, leading a team of technicians, and delivering exceptional customer service.

Responsibilities:

Customer Service:
- Greet and consult with customers and explain repair options in a clear and concise manner.
- Ensure a positive customer experience by exceeding expectations and fostering trust.
- Resolve customer concerns and complaints promptly and professionally.
- Build strong customer relationships and generate repeat business.
Team Leadership:
- Provide effective leadership, coaching, and development for a team of automotive technicians.
- Motivate and inspire your team to achieve high performance standards.
- Delegate tasks effectively and ensure deadlines are met.
- Foster a positive and collaborative work environment.
Shop Operations:
- Oversee all aspects of daily shop operations, including scheduling, parts inventory management, and service quality control.
- Ensure efficient workflow and prioritize jobs to meet customer needs.
- Maintain a clean, safe, and organized work environment.
- Monitor technician performance and conduct regular performance reviews.
- Adhere to all company policies and procedures.
Sales & Revenue Generation:
- Develop and implement strategies to increase sales and profitability of the shop.
- Meet or exceed sales goals assigned by the district manager.
- Upsell additional services to customers based on their needs.
Administrative Duties:
- Prepare service estimates and invoices.
- Process customer payments and handle cash flow management.
- Maintain accurate shop records and documentation.
- Stay informed of industry trends and best practices.

Qualifications:

Minimum of 2-3 years of experience in automotive service management or a related field.
Proven track record of success in exceeding sales goals and profitability targets.
Strong leadership skills with the ability to motivate and coach a team.
Excellent communication and interpersonal skills, both written and verbal.
Strong customer service orientation with a focus on exceeding customer expectations.
In-depth knowledge of automotive repair procedures and diagnostics (preferred).
Ability to work independently while also being a strong team player.
Proficient in computer software applications (e.g., Microsoft Office Suite, shop management software).
Valid driver's license and a clean driving record (may be required).