What Is an Automotive Service Advisor and How to Become One
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What Is an Automotive Service Advisor?
An Automotive Service Advisor is employed by a car dealership or service center to communicate with customers regarding their repair and maintenance issues. They then liaise with the Mechanics or Auto Technicians who make the repairs. As an Automotive Service Advisor, your responsibilities and duties include greeting customers, understanding their needs, communicating those to service providers, working with insurance companies when needed, and ensuring the customer understands the repair or maintenance options they have. Some jobs also require their service advisors to have technician or sales experience so that they can fulfill multiple roles in the company.
How to Become an Automotive Service Advisor
To become an Automotive Service Advisor, you first need a high school diploma or equivalent. Though some employers prefer job seekers with a degree, some Service Advisor jobs simply require some experience in the automotive industry and then provide on the job training. Vocational programs, either during or post-high school, can help you gain the skills and qualifications you need to fulfill your responsibilities in this career. Automotive Service Advisors are paid a good salary and work primarily in an office setting.
Automotive Service Advisor Job Description Sample
With this Automotive Service Advisor job description sample, you can get a good idea of what employers are looking for when hiring for this position. Remember, every employer is different and each will have unique qualifications when they hire for a Automotive Service Advisor role.
Job Summary
Are you an experienced mechanic with a penchant for customer service? Then we want you to join our dealership team as an Automotive Service Advisor. In this position, you are the liaison between our clients and our automotive services department. When a customer comes in to get their car serviced, you are the first person they talk to, so strong communication skills and a friendly demeanor are crucial. Your job is to listen to their concerns about their vehicle, determine what services they need, and work with our mechanics to create a service plan and price estimate. You also need to have a thorough understanding of automotive maintenance and auto repair, including how to research warranty coverage. A vocational certificate in a relevant field or ASE certification is a plus.
Duties and Responsibilities
- Answer any questions customers have about our services
- Perform the initial inspection to aide the mechanics
- Provide cost estimates and lists of necessary services
- Work with customers to prioritize repairs
- Keep the customers updated on the status of their vehicles
- Follow up with customers on upcoming maintenance
- Document all services that were approved or declined
Requirements and Qualifications
- Vocational certificate in auto repair or a similar field or ASE certification (preferred)
- Thorough mechanical knowledge
- Experience with auto repair and maintenance
- Strong sales and customer service skills
- Basic computer proficiency
