IT Helpdesk Support Specialist III
- $46,000 to $56,000 Yearly
- Full-Time
POSITION SUMMARY
The IT Helpdesk Support Specialist II will assist with troubleshooting and maintaining computers, printers, scanners, and related software applications. This position will need excellent problem-solving, communication, interpersonal skills, along with patience, a customer-friendly attitude, and the ability to work in a team environment.
MAIN RESPONSIBILITIES
Provide phone and email support to all internal users, assisting with PC, peripherals, mobile devices, and system software issues in a timely manner.
Troubleshoot problems through to resolution.
Knowledgeable in the field of IT to solve basic to moderate IT issues without additional assistance from other team members while also providing a high level of customer service at all times.
Install, repair and service computers and associated equipment. Maintain accurate records of IT assets including specifications, serial numbers, licensing (non-departmental), service histories, warranties, and allocation.
Ensure IT policies are adhered to, including access to and usage of resources.
Coordinate and supervise contractors/vendors onsite jobs
Aid in testing new equipment, software, and systems
Demonstrate sound knowledge of the following:
- Windows OS and other windows applications, including networking experience
- PC hardware and software knowledge. (e.g., Microsoft)
- Microsoft Office 365 Application and Suite
- VM Environment (an advantage)
- Enterprise Endpoint Security
- Other IT duties as assigned
JOB REQUIREMENTS:
Knowledge & Skills
Minimum of 2 year in troubleshooting and break/fix of PC and IT infrastructure.
Minimum of 2 year in technical documentation or knowledge share.
Minimum of 2 year in customer service role within an IT support team.
Working knowledge of Windows environment, Active Directory (AD), and desktop technologies.
User-level knowledge of MS Office Applications.
Excellent written and verbal communication skills in English.
Excellent hands-on and problem-solving abilities.
Self-starter, dependable, and completing tasks with accuracy and attention to detail.
Familiarity with ITIL or IT resolution methodology.
Must respect and follow internal IT Policy and Procedures.
Bachelor/Associates degree in IT field, preferred.
IT related certification CompTIA A+, Network+, Security+, ITIL, or MCP, preferred.
Bilingual in Spanish is a plus.
Other Requirements
The successful candidate must be able to obtain and maintain a Nevada Gaming license.
Required to work full time on-site.
Address
Ainsworth Game Technology
Las Vegas, NVIndustry
Technology
Posted date
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