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Information Technology Helpdesk Jobs (NOW HIRING)

Alerio Technology Group

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IT Helpdesk Technician

Denver, CO · Remote

We are looking for a dedicated IT Helpdesk Technician to join our team. The successful candidate will be responsible for providing technical support to our clients through a ticketing system. This ...

viLogics

IT Helpdesk Technician

Ebensburg, PA · On-site

The IT Helpdesk Technician position is a vital role within the viLogics organization. It's the first point of contact with most customers. This position is responsible for providing technical support ...

SBT Global, Inc.

IT Helpdesk

Plymouth, MI

$60/hr

Qualifications * 5+ years of hands-on IT support or Helpdesk experience . * Strong experience supporting Windows 10/11 environment Preferred Qualifications: * Experience with PowerShell or basic ...

New

American Freight

IT Helpdesk Support

Dublin, OH

$17 - $25/hr

Job Title: IT Helpdesk Support Job Summary: We are looking for an IT Helpdesk Support professional to join our team and provide technical assistance to our clients. The successful candidate will be ...

SBT Global, Inc.

IT Helpdesk

Plymouth, MI · On-site

$60/hr

Qualifications * 5+ years of hands-on IT support or Helpdesk experience . * Strong experience supporting Windows 10/11 environment Preferred Qualifications: * Experience with PowerShell or basic ...

New

Black Box

IT Helpdesk

Rayville, LA · On-site

By continuously growing our knowledge, we remain relevant in the market and are in a superior position to help customers design, deploy and manage their IT infrastructure. Through our values, such as ...

American Freight

IT Helpdesk Support

Dublin, OH · On-site

$17 - $25/hr

Job Title: IT Helpdesk Support Job Summary: We are looking for an IT Helpdesk Support professional to join our team and provide technical assistance to our clients. The successful candidate will be ...

Conflux Systems

IT Helpdesk Analyst

Conyers, GA · On-site

$20/hr

#Hiring Title: IT Helpdesk Analyst Location: 2206 East View Parkway,Conyers, GA 30013 Duration: 1 Year In Person interview Rate: $20/hr on W2 without benefits Required Skills * Vocational/Technical ...

Titan Technologies

IT HelpDesk Technician

Derwood, MD · Hybrid

Titan Technologies has an immediate opportunity for a knowledgeable and organized IT Helpdesk Technician. We are seeking an experienced helpdesk technician with a strong understanding of a Windows ...

New

Conflux Systems

IT Helpdesk Analyst

Conyers, GA · On-site

$20/hr

#Hiring Title: IT Helpdesk Analyst Location: 2206 East View Parkway,Conyers, GA 30013 Duration: 1 Year In Person interview Rate: $20/hr on W2 without benefits Required Skills * Vocational/Technical ...

Titan Technologies

IT HelpDesk Technician

Derwood, MD · On-site

Titan Technologies has an immediate opportunity for a knowledgeable and organized IT Helpdesk Technician. We are seeking an experienced helpdesk technician with a strong understanding of a Windows ...

New

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Information Technology Helpdesk information

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How much do information technology helpdesk jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for information technology helpdesk in the United States is $23.32, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $26.68 per hour, depending on experience, location, and employer.

What is an information technology helpdesk?

Information Technology Helpdesk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, hardware, or networks. Helpdesk professionals typically troubleshoot problems, answer queries, and offer solutions either remotely or in person. They play a crucial role in ensuring that an organization's technology runs smoothly by resolving technical issues promptly and maintaining user satisfaction. Their responsibilities may also include setting up new equipment, maintaining documentation, and escalating complex problems to higher-level IT staff.

What are the key skills and qualifications needed to thrive as an information technology helpdesk professional?

To thrive as an Information Technology Helpdesk professional, you need a solid understanding of computer systems, troubleshooting methodologies, and customer support, often supported by a relevant IT certification such as CompTIA A+ or similar. Familiarity with ticketing systems, remote desktop tools, and basic networking protocols is typically required. Strong communication skills, patience, and a customer-oriented attitude help professionals effectively resolve user issues and build trust. These skills ensure efficient problem resolution, minimize downtime, and contribute to overall organizational productivity.

What are some typical challenges faced by information technology helpdesk professionals, and how can they effectively address them?

Information Technology Helpdesk professionals often encounter challenges such as managing a high volume of support requests, troubleshooting diverse technical issues, and communicating with users of varying technical expertise. To address these, helpdesk staff benefit from strong time management skills, clear and patient communication, and robust documentation practices. Collaborating closely with other IT team members and utilizing ticketing systems also helps prioritize and resolve issues efficiently, ensuring a positive experience for end users.

What is the difference between Information Technology Helpdesk vs Technical Support Specialist?

AspectInformation Technology HelpdeskTechnical Support Specialist
Required CredentialsCompTIA A+, Network+ or similar certificationsCompTIA A+, Network+ or similar certifications
Work EnvironmentHelpdesk ticketing systems, remote support, on-siteRemote and on-site troubleshooting, customer interaction
Employer & Industry UsageIT service providers, corporate IT departmentsIT vendors, tech companies, customer support centers
Common Search & Comparison IntentUnderstanding roles, job requirements, career pathJob responsibilities, skills needed, career growth

Both roles involve troubleshooting and supporting users with IT issues, often requiring similar certifications. The Helpdesk typically handles initial support and ticket management, while Technical Support Specialists may engage in more in-depth technical problem-solving. Both are essential in IT support environments and share overlapping skills and work settings.

Is an information technology helpdesk a good entry-level IT job?

An information technology helpdesk position is typically considered a good entry-level IT job because it provides foundational experience in troubleshooting, customer service, and technical support. It often requires basic knowledge of hardware, software, and networking, and can serve as a stepping stone to more advanced IT roles with certifications like CompTIA A+ or Network+.
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Information Technology Helpdesk jobs near you

IT Helpdesk Technician

Alerio Technology Group

Denver, CO • Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago

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Job description

About Us: Alerio Technology Group specializes in providing top-tier IT support to K-12 Charter and Private Schools, as well as a range of commercial enterprises. We pride ourselves on delivering reliable and responsive IT services that ensure our clients can focus on their core activities without worrying about their technology infrastructure.

Position Overview: We are looking for a dedicated IT Helpdesk Technician to join our team. The successful candidate will be responsible for providing technical support to our clients through a ticketing system. This includes account management, user setup, troubleshooting, and general IT support.

Key Responsibilities:

  • Manage and respond to support tickets in a timely and professional manner.
  • Create and manage user accounts in Active Directory, Office365, and Google Admin.
  • Set up and configure user profiles on computers.
  • Reset passwords and manage access for users.
  • Install and configure printers and other peripherals.
  • Troubleshoot and resolve user issues with computers and applications.
  • Install and manage software applications on computers.
  • Assist with onboarding and offboarding staff, ensuring appropriate access levels are set.
  • Provide excellent customer service and communicate effectively with clients.

Qualifications:

  • Experience in an IT helpdesk or technical support role.
  • Proficiency with Active Directory, Office365, and Google Admin.
  • Strong knowledge of Windows operating systems and basic networking concepts.
  • Experience with setting up and troubleshooting computers, printers, and other peripherals.
  • Ability to work independently and manage multiple tasks simultaneously.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.

Preferred Qualifications:

  • Experience working in an educational environment, particularly K-12 schools.
  • Familiarity with MacOS and iOS devices.
  • Knowledge of ITIL processes and best practices.

Company Description

A small but growing company providing technology services to education and commercial enterprises along the front range. Independent work environment where stakeholders are encouraged to learn, and to make customer centric decisions on the customer doorstep.