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Information Technology Helpdesk Jobs (NOW HIRING)

IN2U

IT Helpdesk

Los Angeles, CA · On-site

$34.56 - $38.40/hr

IT Help Desk Specialist (On-Site) Location : Los Angeles, California Work Arrangement: 100% On-Site (Remote work is not available) Position Overview We are seeking an IT Help Desk Specialist to ...

Bluetree Dental

IT Helpdesk

Reno, NV · On-site

They are seeking a Full-Time IT Helpdesk Team Member who will provide onsite tech support, troubleshooting, and maintain IT systems to ensure smooth operations. Responsibilities : • Provide onsite ...

viLogics

IT Helpdesk Technician

Ebensburg, PA

The IT Helpdesk Technician position is a vital role within the viLogics organization. It's the first point of contact with most customers. This position is responsible for providing technical support ...

viLogics

IT Helpdesk Technician

Ebensburg, PA · On-site

Based on Experience The IT Helpdesk Technician position is a vital role within the viLogics organization. Its the first point of contact with most customers. This position is responsible for ...

Bluetree

IT Helpdesk

Reno, NV · On-site

$20 - $27/hr

ONSITE POSITION IN RENO, NEVADA IT Helpdesk Technician * Company: Bluetree Practice Services * Location: Reno, NV (100% Onsite Role) * Job Type: Full-Time * Pay: $20.00 - $27.00 per hour (Depending ...

AEG Vision

IT Helpdesk Technician

Addison, TX

The IT Help Desk technician will work with the IT Help Desk team. lead, and manager to work different types of IT help desk support requests. * Field incoming help requests from end users via ...

E-Solutions, Inc.

IT Helpdesk

San Jose, CA · On-site

... IT technician include being a reference point for all IT related queries at the user level ... IT Helpdesk1Linux,Helpdesk technician,Widnows,Computer network'',Forman deploymentN/AW2United ...

Impact Business Technology

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IT Helpdesk Technician

Chicago, IL · On-site

$50K - $60K/yr

We are seeking an IT Helpdesk Technician to join our team! You will resolve computer-related issues for our clients through telephone, remote support or on-site. Responsibilities: * Perform scheduled ...

AEG Vision

IT Helpdesk Technician

Addison, TX · On-site

The IT Help Desk technician will work with the IT Help Desk team. lead, and manager to work different types of IT help desk support requests. * Field incoming help requests from end users via ...

Raymond Corporation

IT Helpdesk 1

Addison, TX · On-site

The IT Helpdesk Administrator will be responsible for the deployment and management of IT infrastructure (hardware, software, network, telephony). The Help Desk Administrator will maintain an ...

ABC Imaging

IT Helpdesk Specialist

Annandale, VA · On-site

IT Helpdesk Specialist Location: Annandale, VA Employment Type: Full-Time Position Overview We are seeking an experienced and customer-focused IT Helpdesk Specialist to join our Information ...

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Information Technology Helpdesk information

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How much do information technology helpdesk jobs pay per hour?

As of Aug 2, 2026, the average hourly pay for information technology helpdesk in the United States is $23.32, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $26.68 per hour, depending on experience, location, and employer.

Will AI replace IT's help desk?

AI can automate routine help desk tasks such as password resets and troubleshooting, but it is unlikely to fully replace IT helpdesk professionals. Human skills like problem-solving, customer service, and complex technical support remain essential, and IT staff will increasingly work alongside AI tools to improve efficiency. Continuous learning and certifications in relevant technologies are important for helpdesk roles adapting to AI integration.

What are some typical challenges faced by Information Technology Helpdesk professionals, and how can they effectively address them?

Information Technology Helpdesk professionals often encounter challenges such as managing a high volume of support requests, troubleshooting diverse technical issues, and communicating with users of varying technical expertise. To address these, helpdesk staff benefit from strong time management skills, clear and patient communication, and robust documentation practices. Collaborating closely with other IT team members and utilizing ticketing systems also helps prioritize and resolve issues efficiently, ensuring a positive experience for end users.

What jobs pay $4000 a week without a degree?

In the IT helpdesk field, high-paying roles typically require certifications or experience rather than a degree. While most helpdesk positions pay less, specialized roles such as network administrators or cybersecurity analysts can reach or exceed $4,000 weekly with relevant skills and certifications like CompTIA Network+ or Cisco CCNA. These roles often involve troubleshooting, network management, and security tasks in enterprise environments.

What does an IT helpdesk do?

An IT helpdesk provides technical support to users by troubleshooting hardware, software, and network issues. They assist with system setup, maintenance, and user account management, often using ticketing systems and remote access tools to resolve problems efficiently.

What are the key skills and qualifications needed to thrive as an Information Technology Helpdesk professional, and why are they important?

To thrive as an Information Technology Helpdesk professional, you need a solid understanding of computer systems, troubleshooting methodologies, and customer support, often supported by a relevant IT certification such as CompTIA A+ or similar. Familiarity with ticketing systems, remote desktop tools, and basic networking protocols is typically required. Strong communication skills, patience, and a customer-oriented attitude help professionals effectively resolve user issues and build trust. These skills ensure efficient problem resolution, minimize downtime, and contribute to overall organizational productivity.

What is the difference between Information Technology Helpdesk vs Technical Support Specialist?

AspectInformation Technology HelpdeskTechnical Support Specialist
Required CredentialsCompTIA A+, Network+ or similar certificationsCompTIA A+, Network+ or similar certifications
Work EnvironmentHelpdesk ticketing systems, remote support, on-siteRemote and on-site troubleshooting, customer interaction
Employer & Industry UsageIT service providers, corporate IT departmentsIT vendors, tech companies, customer support centers
Common Search & Comparison IntentUnderstanding roles, job requirements, career pathJob responsibilities, skills needed, career growth

Both roles involve troubleshooting and supporting users with IT issues, often requiring similar certifications. The Helpdesk typically handles initial support and ticket management, while Technical Support Specialists may engage in more in-depth technical problem-solving. Both are essential in IT support environments and share overlapping skills and work settings.

What are Information Technology Helpdesk jobs?

Information Technology Helpdesk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, hardware, or networks. Helpdesk professionals typically troubleshoot problems, answer queries, and offer solutions either remotely or in person. They play a crucial role in ensuring that an organization's technology runs smoothly by resolving technical issues promptly and maintaining user satisfaction. Their responsibilities may also include setting up new equipment, maintaining documentation, and escalating complex problems to higher-level IT staff.

Is helpdesk a good entry level IT job?

Helpdesk positions are common entry-level IT jobs that involve providing technical support, troubleshooting hardware and software issues, and assisting users. They often require basic knowledge of operating systems, networking, and customer service skills, making them suitable for those starting a career in IT.
More about Information Technology Helpdesk jobs
What cities are hiring for Information Technology Helpdesk jobs? Cities with the most Information Technology Helpdesk job openings:
What job categories do people searching Information Technology Helpdesk jobs look for? The top searched job categories for Information Technology Helpdesk jobs are:
Information Technology Helpdesk jobs near you

IT Helpdesk

IN2U

Los Angeles, CA • On-site

$34.56 - $38.40/hr

Full-time

Posted 11 days ago

Job description

IT Help Desk Specialist (On-Site)

Location: Los Angeles, California

Work Arrangement: 100% On-Site (Remote work is not available)


Position Overview

We are seeking an IT Help Desk Specialist to provide day-to-day technical support for employees working from our Los Angeles office.

This position serves as the first point of contact for end-user technology issues, ensuring timely resolution of hardware, software, account access, and connectivity problems while delivering excellent customer service.

The ideal candidate enjoys troubleshooting technical issues, communicating with users, and working closely with internal IT teams to maintain a productive technology environment.


Primary Responsibilities

  • Respond to employee IT support requests and provide first-level technical assistance.
  • Diagnose and resolve issues involving desktop computers, laptops, printers, mobile devices, and other workplace technology.
  • Troubleshoot Windows and macOS operating systems, Microsoft 365 applications, email, and collaboration platforms.
  • Create, modify, and maintain user accounts, permissions, VPN access, and Active Directory administration.
  • Assist employees with wireless connectivity, VPN access, and other basic networking issues.
  • Record, monitor, and update support tickets through the company's Help Desk/ITSM platform.
  • Escalate complex technical issues to specialized Infrastructure, Systems, or Security teams when necessary.
  • Support employee onboarding and offboarding by preparing equipment, configuring user accounts, and recovering company assets.
  • Maintain accurate inventory records for IT hardware and equipment.
  • Develop and update internal documentation, knowledge base articles, and user reference materials.
  • Ensure all support activities follow company security policies, IT procedures, and compliance requirements.


Minimum Qualifications

  • Previous IT Help Desk experience or a demonstrated interest in pursuing a career in technical support.
  • Working knowledge of computer hardware, operating systems, and common office productivity software.
  • Familiarity with Microsoft Windows and Microsoft Office applications.
  • Strong customer service skills with the ability to communicate technical information clearly.
  • Comfortable working independently in a fully on-site office environment.


Preferred Qualifications

  • Associate's or Bachelor's degree in Information Technology, Computer Science, or a related discipline.
  • Experience using Help Desk ticketing or IT Service Management (ITSM) platforms.
  • Familiarity with Active Directory, Microsoft 365 administration, VPNs, and basic networking concepts.
  • Previous experience supporting users within a corporate office setting.
  • Industry certifications such as CompTIA A+, Network+, ITIL, or similar credentials are considered an advantage.


Technical Knowledge

Operating Systems

  • Windows
  • macOS

Software & Applications

  • Microsoft 365
  • Outlook
  • Microsoft Teams
  • Zoom
  • Internal business applications

Tools

  • Help Desk / ITSM Ticketing Systems
  • Remote Support Software

Hardware

  • Desktop Computers
  • Laptops
  • Printers
  • Mobile Devices


Desired Skills

  • Excellent verbal and written communication abilities.
  • Ability to explain technical concepts in a user-friendly manner.
  • Strong organizational and multitasking skills.
  • Detail-oriented with effective problem-solving abilities.
  • Dependable, accountable, and committed to providing high-quality end-user support.


Career Path

IT Help Desk Specialist

⬇

IT Support Engineer / IT Operations

⬇

Systems Engineer / Infrastructure Engineer

⬇

IT Manager / IT Operations Lead


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About IN2U HR

Sourced by ZipRecruiter

We believe jobs are sacred gifts from God. It not only offers daily bread but it is the key to social well being so that people are able to coexist peacefully in communities with opportunities for advancement. Our mission is to create the most Innovative bridge between the hard working workers and the companies striving to make this world a better place.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Englewood Cliffs, NJ, US

Year founded

2013

Social media

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