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Information Technology Helpdesk Jobs (NOW HIRING)

Porsche Audi Rochester

IT Helpdesk Technician

Rochester, NY · On-site

$40K - $60K/yr

The IT Helpdesk Technician is routinely required to sit, stand, walk, touch, see, and hear. * The IT Helpdesk Technician must occasionally lift or move up to 50 pounds. * While performing the regular ...

US Tech Solutions

IT Helpdesk Technician

Seattle, WA

Hiring Helpdesk technicians who can speak Spanish for one of the largest insurance company based ... Requires sufficient knowledge of IT operations, responsibilities, work flow process and procedures ...

Kinettix Inc.

IT Helpdesk Analyst

Lebanon, OH

The IT Help Desk Analyst serves as the primary point of contact for end-user technology support. This role is responsible for troubleshooting hardware, software, network, and application issues while ...

The Atlas Group

IT Helpdesk Technician

Phoenix, AZ · On-site

The IT Helpdesk Technician serves as a key point of contact for technical support, assisting end-users with hardware, software, and network-related issues to ensure minimal disruption to business ...

The Atlas Group

IT Helpdesk Technician

Phoenix, AZ

Overview The IT Helpdesk Technician serves as a key point of contact for technical support, assisting end-users with hardware, software, and network-related issues to ensure minimal disruption to ...

The Atlas Group

IT Helpdesk Technician

Phoenix, AZ · On-site

Overview The IT Helpdesk Technician serves as a key point of contact for technical support, assisting end-users with hardware, software, and network-related issues to ensure minimal disruption to ...

City of New York

IT Helpdesk Representative

Manhattan, NY · On-site

$70K - $80K/yr

The Department of Probation is seeking a skilled and motivated IT Helpdesk Specialist to join our dynamic IT team. The ideal candidate will have a passion for technology, excellent problem-solving ...

SBT Global, Inc.

IT Helpdesk Specialist

San Francisco, CA · On-site

$29 - $32/hr

Proven experience as an IT Help Desk Support or similar role. Knowledge of computer hardware, software, and troubleshooting techniques. Strong communication and customer service skills. Familiarity ...

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Information Technology Helpdesk information

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How much do information technology helpdesk jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for information technology helpdesk in the United States is $23.32, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $26.68 per hour, depending on experience, location, and employer.

What is an information technology helpdesk?

Information Technology Helpdesk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, hardware, or networks. Helpdesk professionals typically troubleshoot problems, answer queries, and offer solutions either remotely or in person. They play a crucial role in ensuring that an organization's technology runs smoothly by resolving technical issues promptly and maintaining user satisfaction. Their responsibilities may also include setting up new equipment, maintaining documentation, and escalating complex problems to higher-level IT staff.

What are the key skills and qualifications needed to thrive as an information technology helpdesk professional?

To thrive as an Information Technology Helpdesk professional, you need a solid understanding of computer systems, troubleshooting methodologies, and customer support, often supported by a relevant IT certification such as CompTIA A+ or similar. Familiarity with ticketing systems, remote desktop tools, and basic networking protocols is typically required. Strong communication skills, patience, and a customer-oriented attitude help professionals effectively resolve user issues and build trust. These skills ensure efficient problem resolution, minimize downtime, and contribute to overall organizational productivity.

What are some typical challenges faced by information technology helpdesk professionals, and how can they effectively address them?

Information Technology Helpdesk professionals often encounter challenges such as managing a high volume of support requests, troubleshooting diverse technical issues, and communicating with users of varying technical expertise. To address these, helpdesk staff benefit from strong time management skills, clear and patient communication, and robust documentation practices. Collaborating closely with other IT team members and utilizing ticketing systems also helps prioritize and resolve issues efficiently, ensuring a positive experience for end users.

What is the difference between Information Technology Helpdesk vs Technical Support Specialist?

AspectInformation Technology HelpdeskTechnical Support Specialist
Required CredentialsCompTIA A+, Network+ or similar certificationsCompTIA A+, Network+ or similar certifications
Work EnvironmentHelpdesk ticketing systems, remote support, on-siteRemote and on-site troubleshooting, customer interaction
Employer & Industry UsageIT service providers, corporate IT departmentsIT vendors, tech companies, customer support centers
Common Search & Comparison IntentUnderstanding roles, job requirements, career pathJob responsibilities, skills needed, career growth

Both roles involve troubleshooting and supporting users with IT issues, often requiring similar certifications. The Helpdesk typically handles initial support and ticket management, while Technical Support Specialists may engage in more in-depth technical problem-solving. Both are essential in IT support environments and share overlapping skills and work settings.

Is an information technology helpdesk a good entry-level IT job?

An information technology helpdesk position is typically considered a good entry-level IT job because it provides foundational experience in troubleshooting, customer service, and technical support. It often requires basic knowledge of hardware, software, and networking, and can serve as a stepping stone to more advanced IT roles with certifications like CompTIA A+ or Network+.
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Information Technology Helpdesk jobs near you

IT Helpdesk Technician

George E. Booth Co.

Greenwood, IN

Full-time

Medical, Vision, Retirement, PTO

Posted 29 days ago

Job description

The George E. Booth Co. is a family-owned andoperated industrial automation sales company looking to hire their nextfull-time IT Helpdesk Technician.

The George E. Booth Co. is amajor distributor of process instrumentation products and related services tocustomers in Illinois, Indiana, Kentucky, Ohio, and Tennessee.  Founded in1963, George E. Booth Sr. recognized that there would be a natural evolution inthe development of products for the industrial instrumentation processfield. 

In addition to excellent communication skills,written and verbally, the ideal candidate will have ERP software knowledge strong attention to detail,and the ability to interface with individuals at all levels within theorganization. The IT Helpdesk Technician will beresponsible for assisting the IT department and company users with day-to-daytechnical support on both hardware and software. This is an in person position located in Indianapolis, IN.  All candidates mustbe legally authorized to work in the United States.

Responsibilities:                                                       

1.       Oversee dailyperformance of computer systems.

2.       May provideassistance concerning the use of computer hardware and software, includingprinting, installation, word processing, electronic mail, and operating system.

3.       Set upequipment for employees' use, performing or ensuring proper installation ofcables, operating systems, and appropriate software.

4.       Attaintechnical manuals, confer with users, or conduct computer diagnostics toinvestigate and resolve problems or to provide technical assistance andsupport.

5.       Answer userinquiries regarding computer software and hardware operation to resolveproblems.

6.       Install andperform minor repairs to hardware, software, or peripheral equipment, followingdesign or installation specifications.

7.       Confer withstaff, users, and management to establish requirements for new systems ormodifications.

8.       Entercommands and observe systems functioning to verify correct operations anddetect errors.

9.       Maintainrecords of daily data communication transactions, problems and remedial actionstaken or installation activities.

10.    Developtraining materials and procedures, or train users in the proper use of hardwareor software.

11.    All otherduties as assigned by supervision.

Requirements:

        Bachelor's Degree in IT or a technically relatedfield is a plus.

        At least two years' related experience in companyinformation technology

        Excellent verbal and written communication skillswith the ability to translate complex concepts into easily understood language.

        Ability to use software suites, presentationsoftware, spreadsheets, and collaboration tools.

        Attention to details, organizational aptitude, andsuperior interaction skills necessary.

Benefits:

Full benefits package includes major medical, dentaland vision with paid-time off and matching 401(k). 

Employment Type: FULL_TIME

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