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Information Technology Helpdesk Jobs (NOW HIRING)

Arthur Lawrence

IT Helpdesk Technologist

Dallas, TX · On-site

Arthur Lawrence is looking for a IT Helpdesk Technologist one of our clients in Dallas, TX. Please find the below and send us your updated resume if interested: Must-Have Skills: * 2-3 years of ...

Nystrom & Associates

IT Helpdesk Manager

New Brighton, MN · Hybrid

$110K - $125K/yr

As a IT Helpdesk Manager at Sagent Behavioral Health, you willoversee the daily operations of the IT helpdesk team, ensuring timely, high-quality technical support for all end users. This role is ...

Arthur Lawrence

IT Helpdesk Technologist

Dallas, TX · On-site

Arthur Lawrence is looking for an IT Helpdesk Technologist one of our clients in Dallas, TX. Please find the below and send us your updated resume if interested: Must-Have Skills: * 2-3 years of ...

Willmeng Construction

IT Helpdesk

Phoenix, AZ · On-site

Support the technology needs of a distributed workforce in person and over the phone. * Troubleshot and resolve common Windows issues (boot/login, performance, display, audio, keyboard/mouse, docking ...

The Advocates

IT Helpdesk Technician

Murray, UT

$21 - $26/hr

IT Helpdesk Technician Location: Murray, Utah (On-Site) Compensation: $21-$26/hr (DOE) What This Role Is This is an on-site IT Helpdesk Technician role responsible for providing Level 1 technical ...

Semiserve

IT Helpdesk Analyst

El Dorado, AR

Position Summary We are seeking a hands-on IT / Help Desk Analyst to support day-to-day IT operations. This role provides on-site technical assistance for plant personnel, ensuring reliable ...

Arthur Lawrence

Be Seen First

IT Helpdesk Technologist

Honolulu, HI · On-site

$25 - $30/hr

Job Title: IT Helpdesk Technologist Location: Dallas , Honolulu Hawaii (100% Onsite) Client : Fortune 50 midstream Oil & Gas Company Contract Duration: 12 Months with extensions IT Technician ...

Arthur Lawrence

IT HELPDESK TECHNOLOGIST

Dallas, TX · On-site

Arthur Lawrence is looking for a IT Helpdesk Technologist one of our clients in Dallas, TX. Please find the below and send us your updated resume if interested: Must-Have Skills: * 2-3 years of ...

Porsche Audi Rochester

IT Helpdesk Technician

Rochester, NY · On-site

$40K - $60K/yr

The IT Helpdesk Technician is routinely required to sit, stand, walk, touch, see, and hear. * The IT Helpdesk Technician must occasionally lift or move up to 50 pounds. * While performing the regular ...

Acura of Rochester

IT Helpdesk Technician

Rochester, NY · On-site

$40K - $60K/yr

The IT Helpdesk Technician is routinely required to sit, stand, walk, touch, see, and hear. * The IT Helpdesk Technician must occasionally lift or move up to 50 pounds. * While performing the regular ...

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Information Technology Helpdesk information

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How much do information technology helpdesk jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for information technology helpdesk in the United States is $23.32, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $26.68 per hour, depending on experience, location, and employer.

Will AI replace IT's help desk?

AI can automate routine help desk tasks such as password resets and troubleshooting, but it is unlikely to fully replace IT helpdesk professionals. Human skills like problem-solving, customer service, and complex technical support remain essential, and IT staff will increasingly work alongside AI tools to improve efficiency. Continuous learning and certifications in relevant technologies are important for helpdesk roles adapting to AI integration.

What are some typical challenges faced by Information Technology Helpdesk professionals, and how can they effectively address them?

Information Technology Helpdesk professionals often encounter challenges such as managing a high volume of support requests, troubleshooting diverse technical issues, and communicating with users of varying technical expertise. To address these, helpdesk staff benefit from strong time management skills, clear and patient communication, and robust documentation practices. Collaborating closely with other IT team members and utilizing ticketing systems also helps prioritize and resolve issues efficiently, ensuring a positive experience for end users.

What jobs pay $4000 a week without a degree?

In the IT helpdesk field, high-paying roles typically require certifications or experience rather than a degree. While most helpdesk positions pay less, specialized roles such as network administrators or cybersecurity analysts can reach or exceed $4,000 weekly with relevant skills and certifications like CompTIA Network+ or Cisco CCNA. These roles often involve troubleshooting, network management, and security tasks in enterprise environments.

What does an IT helpdesk do?

An IT helpdesk provides technical support to users by troubleshooting hardware, software, and network issues. They assist with system setup, maintenance, and user account management, often using ticketing systems and remote access tools to resolve problems efficiently.

What are the key skills and qualifications needed to thrive as an Information Technology Helpdesk professional, and why are they important?

To thrive as an Information Technology Helpdesk professional, you need a solid understanding of computer systems, troubleshooting methodologies, and customer support, often supported by a relevant IT certification such as CompTIA A+ or similar. Familiarity with ticketing systems, remote desktop tools, and basic networking protocols is typically required. Strong communication skills, patience, and a customer-oriented attitude help professionals effectively resolve user issues and build trust. These skills ensure efficient problem resolution, minimize downtime, and contribute to overall organizational productivity.

What is the difference between Information Technology Helpdesk vs Technical Support Specialist?

AspectInformation Technology HelpdeskTechnical Support Specialist
Required CredentialsCompTIA A+, Network+ or similar certificationsCompTIA A+, Network+ or similar certifications
Work EnvironmentHelpdesk ticketing systems, remote support, on-siteRemote and on-site troubleshooting, customer interaction
Employer & Industry UsageIT service providers, corporate IT departmentsIT vendors, tech companies, customer support centers
Common Search & Comparison IntentUnderstanding roles, job requirements, career pathJob responsibilities, skills needed, career growth

Both roles involve troubleshooting and supporting users with IT issues, often requiring similar certifications. The Helpdesk typically handles initial support and ticket management, while Technical Support Specialists may engage in more in-depth technical problem-solving. Both are essential in IT support environments and share overlapping skills and work settings.

What are Information Technology Helpdesk jobs?

Information Technology Helpdesk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, hardware, or networks. Helpdesk professionals typically troubleshoot problems, answer queries, and offer solutions either remotely or in person. They play a crucial role in ensuring that an organization's technology runs smoothly by resolving technical issues promptly and maintaining user satisfaction. Their responsibilities may also include setting up new equipment, maintaining documentation, and escalating complex problems to higher-level IT staff.

Is helpdesk a good entry level IT job?

Helpdesk positions are common entry-level IT jobs that involve providing technical support, troubleshooting hardware and software issues, and assisting users. They often require basic knowledge of operating systems, networking, and customer service skills, making them suitable for those starting a career in IT.
More about Information Technology Helpdesk jobs
What cities are hiring for Information Technology Helpdesk jobs? Cities with the most Information Technology Helpdesk job openings:
What job categories do people searching Information Technology Helpdesk jobs look for? The top searched job categories for Information Technology Helpdesk jobs are:
Information Technology Helpdesk jobs near you
IT Helpdesk Technician

IT Helpdesk Technician

Murgado Automotive Group

Chicago, IL • On-site

$55K - $70K/yr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 28 days ago

Job description

IT Helpdesk Technician
About the Role
Murgado Automotive Group is seeking a motivated and skilled IT Helpdesk Technician to join our dynamic IT department. This role is critical to supporting our users at our Chicago locations in Illinois. You will be the first line of support, helping resolve technical issues and contributing to the overall efficiency and reliability of our IT systems.
The Ideal Candidate
You are an enthusiastic problem solver with a customer-first mindset. You bring experience in IT support, communicate clearly, and enjoy working in a fast-paced environment. You thrive in a collaborative setting and take initiative to improve systems and processes.
Key Responsibilities
Serve as the initial point of contact for technical support via phone, email, and ticketing system
Provide remote support using RMM tools (e.g., ConnectWise Automate)
Install, configure, and maintain desktop hardware, software, and peripherals
Manage user accounts, permissions, and access controls
Troubleshoot and support desktop, laptop, and printer issues
Escalate unresolved issues to senior IT staff as appropriate
Provide accurate information about company IT services and products
Suggest improvements to IT procedures and user experience
Document support issues, resolutions, and feedback in a clear and concise manner
Occasionally participate in after-hours support, project rollouts, or upgrades (nights/weekends/holidays)
Communicate clearly in English (additional languages a plus)
Qualifications
1-4 years of experience in a help desk or IT support role
Strong troubleshooting and analytical skills
Detail-oriented with excellent organizational skills
Valid driver's license and reliable transportation
Relevant certifications (e.g., CompTIA A+, Network+, MCP) is a plus
Currently pursuing or holding a degree in IT, Computer Science, or a related field is a plus
What We Offer
Competitive compensation based on experience and performance
Comprehensive benefits package (medical, dental, vision, and retirement)
401(k) with company match
A collaborative and supportive team culture
Opportunities for professional growth and career advancement
Employee discounts on company products
If you are passionate about technology and ready to contribute to a growing IT team, we'd love to hear from you. Please submit your resume to be considered. We appreciate your interest and will contact qualified candidates for the next steps.
 
$55,000 - $70,000 a year
Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status.

We are an employer who participates in the E-verify program with the Department of Homeland and Security.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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