Sr. Customer Service Representative - Manufacturing Environment

Johnson Service Group

Valencia, CA

Expired: over a month ago Applications are no longer accepted.

Full-Time

Job Description

Johnson Service Group (JSG) is a nationally recognized professional staffing and recruiting firm, and we're currently seeking a temporary Customer Support Specialist. This is a 6 month+ opportunity, with a great aerospace/defense firm in Santa Clarita, CA.

Responsibilities:

Will support the process of providing products and services to meet quality standards and customer expectations.
Responsible for account administration and interfacing with customers.
Support Account Managers, and considerable Contract Administrative and CSR interface.
Will perform customer order administration for new product sales, repairs and warranty sales, and technical/engineering support and services.
Process/maintain customer purchase orders.
Provide customer pricing requests.
Interface with various departments order status, delivery updates, warranty, quality, etc.
Prepare and submit customer quotations per established price list/catalog.
Support account receivables management (collection process, validate PO to sales order, collections, etc.).
Respond to internal/external customer questions.
Compile/generate various customer/sales reports.
Contract review of customer purchase orders.
Will utilize an electronic data interchange (EDI) system.

Qualifications:

2-3+ years of work experience in a customer-interface role, including a solid business process understanding.
High school diploma, and a higher national or equivalent diploma is a plus.
Proficient MS Word and Excel skills, and ERP experience is a plus.

Company Description

Johnson Service Group, Inc. (JSG) is a leader in the staffing and consulting services industry, with over 35 years of experience investing in people and companies. We can be found locally in more than 30 offices throughout the United States and Canada and make connections throughout North America. JSG continues to work diligently to offer our clients and candidates world-class service and diversified offerings to fit their evolving needs. Which is why we have recently expanded our consulting services to include information technology consulting in addition to our wide array of staffing services.

Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.

Our people and culture make JSG a great place to work. We are all about growing and investing in our staff. JSG’s mission is to empower people, help our clients reach their goals, and hire motivated individuals. We offer medical, dental, vision, life insurance options, paid time off, sick time, 401(k), weekly pay, and more. Johnson Service Group, Inc. (JSG) is a North American leader in the staffing and consulting services industry, with 40 years of experience investing in people and companies. We are always looking for great people to join our team—we want to see your success here at JSG! We can be found locally in more than 30 offices throughout the United States and Canada. JSG continues to work diligently to offer our clients and candidates world-class service and diversified offerings to fit their evolving needs. Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.