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Mta Customer Service Representative Jobs (NOW HIRING)

Customer Care Expertise LLC

Customer Service Representative

$16.50 - $22.25/hr

Customer Service Representative Position- Fully Remote Our customer service representative, or CSR, will act as a connection, providing product/services information and resolving developing problems ...

Domino's

Customer Service Representative (CSR)

Walpole, NH · On-site

$14.50 - $19.75/hr

Customer Service Representative (CSR)Customer Service Representative:The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

Domino's

Customer Service Representative (CSR)

Chichester, NH · On-site

$14.75 - $20/hr

Customer Service Representative (CSR) Customer Service Representative: 114 Dover Road, Chichester NH 03258 The Customer Service Representative will WOW the customer by making sure they have a ...

Domino's

Customer Service Representative (CSR)

Ayer, MA · On-site

$18 - $24.25/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

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Mta Customer Service Representative information

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How much do mta customer service representative jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for mta customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is an MTA Customer Service Representative?

MTA Customer Service Representatives are employees who assist passengers with information, directions, and resolving issues related to the Metropolitan Transportation Authority's services. They help riders navigate the subway, bus, and commuter rail systems, address customer concerns, and provide support during service disruptions. Their role is essential to ensuring a positive experience for MTA users by answering questions, handling complaints, and sometimes assisting with ticketing or fare information.

What are the key skills and qualifications needed to thrive as an MTA Customer Service Representative?

To thrive as an MTA Customer Service Representative, you need strong customer service skills, conflict resolution abilities, and typically a high school diploma or equivalent. Familiarity with fare collection systems, scheduling tools, and communication platforms like radios or intercom systems is important. Patience, active listening, and clear verbal communication help representatives handle diverse passenger needs and challenging situations. These skills are essential for ensuring a positive transit experience and maintaining efficient, safe public transportation operations.

What are some common challenges faced by MTA Customer Service Representatives and how can they be managed?

MTA Customer Service Representatives often encounter high volumes of inquiries, especially during service interruptions or peak hours. Managing frustrated or upset passengers requires strong communication and conflict resolution skills, as well as patience and empathy. Representatives benefit from staying up-to-date with transit schedules and policies, collaborating closely with supervisors and other team members to resolve issues efficiently. Proactively seeking clarification and ongoing training can help address these challenges and enhance job satisfaction.

What is the difference between Mta Customer Service Representative vs Mta Ticket Agent?

AspectMta Customer Service RepresentativeMta Ticket Agent
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; familiarity with ticketing systems
Work EnvironmentCustomer service centers, stations, on-site at transit facilitiesStation platforms, ticket booths, transit hubs
Employer & Industry UsageUsed across transit agencies for customer support rolesPrimarily in transit stations for ticketing and fare collection

The Mta Customer Service Representative and Mta Ticket Agent roles both serve transit customers but differ mainly in their focus. Customer Service Representatives handle a broader range of inquiries and assist with general transit information, while Ticket Agents primarily focus on fare collection and ticketing at stations. Both roles require similar credentials and work in transit environments, but their specific duties distinguish them within the transit industry.

Which MTA customer service representative job pays the most?

The highest-paying MTA customer service representative roles typically involve supervisory or specialized positions, such as senior customer service representatives or roles with additional responsibilities like training or administrative duties. These positions often offer higher pay due to experience requirements and additional skills, with salaries varying based on location and experience level.

What cities are hiring for Mta Customer Service Representative jobs?

Cities with the most Mta Customer Service Representative job openings:

What states have the most Mta Customer Service Representative jobs?

States with the most job openings for Mta Customer Service Representative jobs include:

What are popular job titles related to Mta Customer Service Representative jobs?

For Mta Customer Service Representative jobs, the most frequently searched job titles are:

Mta Customer Service Representative jobs near you
Infographic showing various Mta Customer Service Representative job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative

Denver, CO • On-site

Customer Service Representative at Charlie
See more jobs at Customer Service Representative at Charlieexternal

$16.50 - $22.50/hr

Full-time

Re-posted 23 days ago

Job description

Customer Service Responsibilities include: Creating detailed business plans to facilitate the attainment of goals and quotas Managing the entire sales cycle from finding a client to securing a deal Unearthing new sales opportunities through networking and turn them into long term partnerships Job brief We are looking for a competent Account Executive to find business opportunities and manage customer relationships. You'll be directly responsible for the preservation and expansion of our customer base. The ideal candidate will have talent in sales and experience in customer service.

We expect you to be a reliable professional able to achieve balance between customer orientation and a results-driven approach. The goal is to find opportunities and turn them in long-term profitable relationships based on trust and mutual satisfaction. Responsibilities Create detailed business plans to facilitate the attainment of goals and quotas Manage the entire sales cycle from finding a client to securing a deal Unearth new sales opportunities through networking and turn them into long term partnerships Present products to prospective clients Provide professional after-sales support to enhance the customers' dedication Remain in frequent contact with the clients in your responsibility to understand their needs Respond to complaints and resolve issues aiming to customer contentment and the preservation of the company's reputation Negotiate agreements and keep records of sales and data equirements Proven experience as an Account Executive, or in other sales/customer service role Knowledge of market research, sales and negotiating principles Outstanding knowledge of MS Office; knowledge of CRM software (eg.

Salesforce) is a plus Excellent communication/presentation skills and ability to build relationships Organizational and time-management skills A business acumen Enthusiastic and passionate BSc or BA in business administration, sales or marketing

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