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Mta Customer Service Representative Jobs (NOW HIRING)

Gas Express LLC

CSR Customer Service Representative

Benton, AR · On-site

$13.50 - $18.50/hr

Customer Service Representative reports to the Store Manager. The CSR is responsible for assisting the Management Team in the overall operation, cleanliness, maintenance, inventory and cash control ...

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Mta Customer Service Representative information

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How much do mta customer service representative jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for mta customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is an MTA Customer Service Representative?

MTA Customer Service Representatives are employees who assist passengers with information, directions, and resolving issues related to the Metropolitan Transportation Authority's services. They help riders navigate the subway, bus, and commuter rail systems, address customer concerns, and provide support during service disruptions. Their role is essential to ensuring a positive experience for MTA users by answering questions, handling complaints, and sometimes assisting with ticketing or fare information.

What are the key skills and qualifications needed to thrive as an MTA Customer Service Representative?

To thrive as an MTA Customer Service Representative, you need strong customer service skills, conflict resolution abilities, and typically a high school diploma or equivalent. Familiarity with fare collection systems, scheduling tools, and communication platforms like radios or intercom systems is important. Patience, active listening, and clear verbal communication help representatives handle diverse passenger needs and challenging situations. These skills are essential for ensuring a positive transit experience and maintaining efficient, safe public transportation operations.

What are some common challenges faced by MTA Customer Service Representatives and how can they be managed?

MTA Customer Service Representatives often encounter high volumes of inquiries, especially during service interruptions or peak hours. Managing frustrated or upset passengers requires strong communication and conflict resolution skills, as well as patience and empathy. Representatives benefit from staying up-to-date with transit schedules and policies, collaborating closely with supervisors and other team members to resolve issues efficiently. Proactively seeking clarification and ongoing training can help address these challenges and enhance job satisfaction.

What is the difference between Mta Customer Service Representative vs Mta Ticket Agent?

AspectMta Customer Service RepresentativeMta Ticket Agent
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; familiarity with ticketing systems
Work EnvironmentCustomer service centers, stations, on-site at transit facilitiesStation platforms, ticket booths, transit hubs
Employer & Industry UsageUsed across transit agencies for customer support rolesPrimarily in transit stations for ticketing and fare collection

The Mta Customer Service Representative and Mta Ticket Agent roles both serve transit customers but differ mainly in their focus. Customer Service Representatives handle a broader range of inquiries and assist with general transit information, while Ticket Agents primarily focus on fare collection and ticketing at stations. Both roles require similar credentials and work in transit environments, but their specific duties distinguish them within the transit industry.

Which MTA customer service representative job pays the most?

The highest-paying MTA customer service representative roles typically involve supervisory or specialized positions, such as senior customer service representatives or roles with additional responsibilities like training or administrative duties. These positions often offer higher pay due to experience requirements and additional skills, with salaries varying based on location and experience level.

What cities are hiring for Mta Customer Service Representative jobs?

Cities with the most Mta Customer Service Representative job openings:

What states have the most Mta Customer Service Representative jobs?

States with the most job openings for Mta Customer Service Representative jobs include:

What are popular job titles related to Mta Customer Service Representative jobs?

For Mta Customer Service Representative jobs, the most frequently searched job titles are:

Mta Customer Service Representative jobs near you
Infographic showing various Mta Customer Service Representative job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative - CSR

Littleton, CO

Sanders & Johnson
Personal Services • 1 - 10 employees
Learn more about Sanders & Johnsonexternal

$23 - $25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

Job description

At Sanders & Johnson, Inc., we don't just offer jobs – we offer careers filled with purpose, rewards, and the chance to make a difference every day. Nestled in Denver, CO, our office is not only beautiful but also dog-friendly and filled with a team that values camaraderie and a good laugh!

Here's what we're bringing to the table for our full-time Customer Service Representative - CSR:

  • Competitive pay of $23-$25/hour
  • Company-sponsored retirement plan with company match
  • Paid vacation, paid sick leave, and paid holidays
  • Health, dental, and vision insurance
  • Life and AD&D insurance
  • Opportunities for training and advancement
  • Direct deposit

YOUR DAY-TO-DAY:

As our Customer Service Representative - CSR, you'll ensure customers receive exceptional service by answering calls, scheduling service requests, and managing customer data in our CRM system. You'll handle outbound calls for maintenance appointments, manage lead flow, and collect outstanding balances with professionalism. Light bookkeeping, clerical tasks, and promoting service agreements will also be part of your role. With your calm demeanor, you'll navigate challenging personalities, schedule equipment replacement estimates, and help keep our HVAC and plumbing operations running seamlessly.


QUALIFICATIONS FOR OUR CUSTOMER SERVICE REPRESENTATIVE - CSR:

  • 3+ years of customer service experience
  • Proficiency with technology and software, including Microsoft Excel
  • Punctual, dependable, trustworthy, and always on time
  • Excellent at following up and seeing requests or projects through to completion
  • Coachable and curious about the plumbing and HVAC industry with a natural desire to learn new things
  • A sense of urgency, impeccable follow-through skills, great attention to detail, and highly organized
  • A calm personality and the ability to diplomatically interact with challenging customers
  • A self-starter who quickly finishes tasks

Preferred but not required:

  • Outbounding experience
  • Experience working with a plumbing, HVAC, or another trade company
  • Proficiency with ServiceTitan software
  • Competitive spirit that pursues winning with a passion

LEARN ABOUT US:

Denver is an extraordinary city, with incredible winters and even more spectacular summers. That's why Jim Sanders and Dan Johnson started Sanders & Johnson back in 1977. Because we rely on our customers to such a great extent, we know how important it is to provide total satisfaction and personalized customer service. With over 48 years of providing the finest residential indoor air quality, temperature, and humidity levels, hardly any job is beyond our skill level.

We are a small but GROWING team that always provides the highest service and quality on every job we do. We also like to have FUN and view ourselves as very different from other HVAC and plumbing businesses.

Our organization has seen several years of steady growth even during the pandemic. We are locally owned have great leadership who are personally interested in the success of the company, a loyal base of customers going back decades, a long-term strategy, and a vision for future expansion while protecting our reputation for honesty and integrity and remaining locally owned. Most of all we are a fun team of people who enjoy working with each other while serving a great group of customers.


TAKE THE NEXT STEP!

If you're ready to take the next step in your career, we're ready to welcome you aboard at our HVAC and plumbing company! Our initial application process is quick, easy, and mobile-friendly – so what are you waiting for?! Apply today to become our next Customer Service Representative - CSR!

Apply