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Mta Customer Service Representative Jobs (NOW HIRING)

Gas Express LLC

CSR Customer Service Representative

Benton, AR · On-site

$13.50 - $18.50/hr

Customer Service Representative reports to the Store Manager. The CSR is responsible for assisting the Management Team in the overall operation, cleanliness, maintenance, inventory and cash control ...

GX Louisiana

CSR Customer Service Representative

La Place, LA · On-site

$14.50 - $20/hr

Customer Service Representative reports to the Store Manager. The CSR is responsible for assisting the Management Team in the overall operation, cleanliness, maintenance, inventory and cash control ...

Gas Express LLC

CSR Customer Service Representative

Benton, AR · On-site

$13.50 - $18.50/hr

Customer Service Representative reports to the Store Manager. The CSR is responsible for assisting the Management Team in the overall operation, cleanliness, maintenance, inventory and cash control ...

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Mta Customer Service Representative information

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How much do mta customer service representative jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for mta customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is an MTA Customer Service Representative?

MTA Customer Service Representatives are employees who assist passengers with information, directions, and resolving issues related to the Metropolitan Transportation Authority's services. They help riders navigate the subway, bus, and commuter rail systems, address customer concerns, and provide support during service disruptions. Their role is essential to ensuring a positive experience for MTA users by answering questions, handling complaints, and sometimes assisting with ticketing or fare information.

What are the key skills and qualifications needed to thrive as an MTA Customer Service Representative?

To thrive as an MTA Customer Service Representative, you need strong customer service skills, conflict resolution abilities, and typically a high school diploma or equivalent. Familiarity with fare collection systems, scheduling tools, and communication platforms like radios or intercom systems is important. Patience, active listening, and clear verbal communication help representatives handle diverse passenger needs and challenging situations. These skills are essential for ensuring a positive transit experience and maintaining efficient, safe public transportation operations.

What are some common challenges faced by MTA Customer Service Representatives and how can they be managed?

MTA Customer Service Representatives often encounter high volumes of inquiries, especially during service interruptions or peak hours. Managing frustrated or upset passengers requires strong communication and conflict resolution skills, as well as patience and empathy. Representatives benefit from staying up-to-date with transit schedules and policies, collaborating closely with supervisors and other team members to resolve issues efficiently. Proactively seeking clarification and ongoing training can help address these challenges and enhance job satisfaction.

What is the difference between Mta Customer Service Representative vs Mta Ticket Agent?

AspectMta Customer Service RepresentativeMta Ticket Agent
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; familiarity with ticketing systems
Work EnvironmentCustomer service centers, stations, on-site at transit facilitiesStation platforms, ticket booths, transit hubs
Employer & Industry UsageUsed across transit agencies for customer support rolesPrimarily in transit stations for ticketing and fare collection

The Mta Customer Service Representative and Mta Ticket Agent roles both serve transit customers but differ mainly in their focus. Customer Service Representatives handle a broader range of inquiries and assist with general transit information, while Ticket Agents primarily focus on fare collection and ticketing at stations. Both roles require similar credentials and work in transit environments, but their specific duties distinguish them within the transit industry.

Which MTA customer service representative job pays the most?

The highest-paying MTA customer service representative roles typically involve supervisory or specialized positions, such as senior customer service representatives or roles with additional responsibilities like training or administrative duties. These positions often offer higher pay due to experience requirements and additional skills, with salaries varying based on location and experience level.

What cities are hiring for Mta Customer Service Representative jobs?

Cities with the most Mta Customer Service Representative job openings:

What states have the most Mta Customer Service Representative jobs?

States with the most job openings for Mta Customer Service Representative jobs include:

What are popular job titles related to Mta Customer Service Representative jobs?

For Mta Customer Service Representative jobs, the most frequently searched job titles are:

Mta Customer Service Representative jobs near you
Infographic showing various Mta Customer Service Representative job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

CSR Customer Service Representative

Benton, AR • On-site

Gas Express LLC
Retail • 51 - 200 employees
Learn more about Gas Express LLCexternal

$13.50 - $18.50/hr

Full-time

Re-posted 23 days ago

Job description

Description:

Summary: Customer Service Representative reports to the Store Manager. The CSR is responsible for assisting the

Management Team in the overall operation, cleanliness, maintenance, inventory and cash control of the location.


Essential Sales Duties and Responsibilities

  •  Provide Excellent Customer Service Skills in all interactions
  •  Ensure all Cash handling policies are followed explicitly.
  •  Restock all store items as directed by Store Manager or customer needs.
  •  Plus sell to every Customer, regardless of what they purchase.
  •  Perform all duties related to serving our customers.
  •  Provide training assistance to new CSR’s.
  •  Provide prompt, courteous customer service and resolve customer issues on shift.
  •  Submits to the Store Manager for approval, a grocery order for their assigned sections or categories.
  •  Front and face all product to create a visually attractive display for our customers
  •  Review, complete and suggest changes to all build-to’s.
  •  Provide feedback for the fast food service area of the store.
  •  Complete reports assigned by the Store Manager.
  •  Accept applications to be considered for employment.
  •  Follow company procedures when working with vendors including checking in order and verifying quantities.
  •  Adhere to all company policies and procedures.
  •  Prepare and finalize shift close-out reports.
  •  Inspect store facilities/equipment for safety, cleanliness and proper working order.
  •  Complete all price changes and promotional price changes.
  •  Document and report a safety incident or injury.
  •  Document and report a maintenance request.
  •  The CSR may be asked to participate in any other related task or activity which management determines his/her skills would be useful or needed.
Requirements:

Minimum Qualifications and Prerequisites

  •  High School diploma or GED preferred.
  •  Outstanding customer service skills.
  •  Have reliable transportation and can arrive at the store on time.
  •  Has a positive attitude and promotes the company and is a team player.
  •  Must have basic computer skills.
  •  Must be well organized and manages time well.
  •  Possess good people interaction skills.
  •  Works as scheduled by the Store Manager. Schedule must be flexible to include being available to work all shifts and all days of the week. Work week may exceed 40 hours per week during hard to staff times.