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Gsa Customer Service Representative Jobs (NOW HIRING)

Goldbelt

Customer Service Representative III

Chicago, IL · On-site

$21.64 - $30.29/hr

The General Services Administration (GSA) is seeking call center services to support the GSA Office ... The Customer Service Representative III serves as a senior-level subject matter expert for the ...

Customer Care Expertise LLC

Customer Service Representative

$16.50 - $22.25/hr

Customer Service Representative Position- Fully Remote Our customer service representative, or CSR, will act as a connection, providing product/services information and resolving developing problems ...

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Gsa Customer Service Representative information

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How much do gsa customer service representative jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for gsa customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a GSA Customer Service Representative?

GSA Customer Service Representatives are professionals who work for the U.S. General Services Administration (GSA) to assist federal agencies, vendors, and the public with inquiries related to government services and procurement. They handle questions about GSA contracts, schedules, and processes, and provide guidance on using GSA's resources and systems. Their role is critical in ensuring efficient communication and support for clients interacting with GSA programs and offerings.

What are the key skills and qualifications needed to thrive as a GSA Customer Service Representative?

To thrive as a GSA Customer Service Representative, you need strong communication skills, attention to detail, and a thorough understanding of GSA policies and procedures, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, federal acquisition tools, and GSA Advantage! platforms is often required. Exceptional problem-solving abilities, patience, and a customer-focused mindset help distinguish top performers in this role. These skills are crucial for efficiently addressing government clients’ needs, ensuring compliance, and maintaining high service standards.

What are some common challenges GSA Customer Service Representatives face when working with federal clients, and how can they effectively address them?

GSA Customer Service Representatives often encounter challenges such as navigating complex federal procurement processes and managing inquiries from multiple agencies with varying requirements. To address these, it is important to stay updated on GSA policies, utilize internal knowledge bases, and collaborate closely with teammates and subject matter experts. Building strong communication skills and maintaining a customer-focused mindset helps in efficiently resolving issues and ensuring client satisfaction.

What is the difference between Gsa Customer Service Representative vs Gsa Customer Service Representative?

AspectGsa Customer Service RepresentativeGsa Customer Service Representative
Required CredentialsHigh school diploma or equivalent; customer service experience; familiarity with government proceduresHigh school diploma or equivalent; customer service experience; knowledge of government policies
Work EnvironmentGovernment offices, call centers, remote workGovernment agencies, call centers, remote options
Employer & Industry UsageU.S. General Services Administration, federal governmentU.S. General Services Administration, federal government
Common Search & ComparisonCustomer service roles within GSACustomer support positions in government agencies

Both roles are similar, focusing on assisting customers within the GSA. They typically require comparable credentials and work in similar environments. The main difference lies in specific job duties or departmental focus, but overall, they are often used interchangeably in job searches.

What cities are hiring for Gsa Customer Service Representative jobs?

Cities with the most Gsa Customer Service Representative job openings:

What states have the most Gsa Customer Service Representative jobs?

States with the most job openings for Gsa Customer Service Representative jobs include:

What are popular job titles related to Gsa Customer Service Representative jobs?

For Gsa Customer Service Representative jobs, the most frequently searched job titles are:

Infographic showing various Gsa Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative

Denver, CO • On-site

Customer Service Representative at Charlie
See more jobs at Customer Service Representative at Charlieexternal

$16.50 - $22.50/hr

Full-time

Re-posted 23 days ago

Job description

Customer Service Responsibilities include: Creating detailed business plans to facilitate the attainment of goals and quotas Managing the entire sales cycle from finding a client to securing a deal Unearthing new sales opportunities through networking and turn them into long term partnerships Job brief We are looking for a competent Account Executive to find business opportunities and manage customer relationships. You'll be directly responsible for the preservation and expansion of our customer base. The ideal candidate will have talent in sales and experience in customer service.

We expect you to be a reliable professional able to achieve balance between customer orientation and a results-driven approach. The goal is to find opportunities and turn them in long-term profitable relationships based on trust and mutual satisfaction. Responsibilities Create detailed business plans to facilitate the attainment of goals and quotas Manage the entire sales cycle from finding a client to securing a deal Unearth new sales opportunities through networking and turn them into long term partnerships Present products to prospective clients Provide professional after-sales support to enhance the customers' dedication Remain in frequent contact with the clients in your responsibility to understand their needs Respond to complaints and resolve issues aiming to customer contentment and the preservation of the company's reputation Negotiate agreements and keep records of sales and data equirements Proven experience as an Account Executive, or in other sales/customer service role Knowledge of market research, sales and negotiating principles Outstanding knowledge of MS Office; knowledge of CRM software (eg.

Salesforce) is a plus Excellent communication/presentation skills and ability to build relationships Organizational and time-management skills A business acumen Enthusiastic and passionate BSc or BA in business administration, sales or marketing

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