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Gsa Customer Service Representative Jobs (NOW HIRING)

Gas Express LLC

CSR Customer Service Representative

Benton, AR · On-site

$13.50 - $18.50/hr

Customer Service Representative reports to the Store Manager. The CSR is responsible for assisting the Management Team in the overall operation, cleanliness, maintenance, inventory and cash control ...

Gas Express LLC

CSR Customer Service Representative

Benton, AR · On-site

$13.50 - $18.50/hr

Customer Service Representative reports to the Store Manager. The CSR is responsible for assisting the Management Team in the overall operation, cleanliness, maintenance, inventory and cash control ...

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Gsa Customer Service Representative information

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How much do gsa customer service representative jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for gsa customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a GSA Customer Service Representative?

GSA Customer Service Representatives are professionals who work for the U.S. General Services Administration (GSA) to assist federal agencies, vendors, and the public with inquiries related to government services and procurement. They handle questions about GSA contracts, schedules, and processes, and provide guidance on using GSA's resources and systems. Their role is critical in ensuring efficient communication and support for clients interacting with GSA programs and offerings.

What are the key skills and qualifications needed to thrive as a GSA Customer Service Representative?

To thrive as a GSA Customer Service Representative, you need strong communication skills, attention to detail, and a thorough understanding of GSA policies and procedures, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, federal acquisition tools, and GSA Advantage! platforms is often required. Exceptional problem-solving abilities, patience, and a customer-focused mindset help distinguish top performers in this role. These skills are crucial for efficiently addressing government clients’ needs, ensuring compliance, and maintaining high service standards.

What are some common challenges GSA Customer Service Representatives face when working with federal clients, and how can they effectively address them?

GSA Customer Service Representatives often encounter challenges such as navigating complex federal procurement processes and managing inquiries from multiple agencies with varying requirements. To address these, it is important to stay updated on GSA policies, utilize internal knowledge bases, and collaborate closely with teammates and subject matter experts. Building strong communication skills and maintaining a customer-focused mindset helps in efficiently resolving issues and ensuring client satisfaction.

What is the difference between Gsa Customer Service Representative vs Gsa Customer Service Representative?

AspectGsa Customer Service RepresentativeGsa Customer Service Representative
Required CredentialsHigh school diploma or equivalent; customer service experience; familiarity with government proceduresHigh school diploma or equivalent; customer service experience; knowledge of government policies
Work EnvironmentGovernment offices, call centers, remote workGovernment agencies, call centers, remote options
Employer & Industry UsageU.S. General Services Administration, federal governmentU.S. General Services Administration, federal government
Common Search & ComparisonCustomer service roles within GSACustomer support positions in government agencies

Both roles are similar, focusing on assisting customers within the GSA. They typically require comparable credentials and work in similar environments. The main difference lies in specific job duties or departmental focus, but overall, they are often used interchangeably in job searches.

What cities are hiring for Gsa Customer Service Representative jobs?

Cities with the most Gsa Customer Service Representative job openings:

What states have the most Gsa Customer Service Representative jobs?

States with the most job openings for Gsa Customer Service Representative jobs include:

What are popular job titles related to Gsa Customer Service Representative jobs?

For Gsa Customer Service Representative jobs, the most frequently searched job titles are:

Infographic showing various Gsa Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

CSR Customer Service Representative

Sherwood, AR

Gas Express LLC
Retail • 51 - 200 employees
Learn more about Gas Express LLCexternal

$12.75 - $17.50/hr

Full-time

Re-posted 12 days ago

Job description

Description

Summary: Customer Service Representative reports to the Store Manager. The CSR is responsible for assisting the

Management Team in the overall operation, cleanliness, maintenance, inventory and cash control of the location.


Essential Sales Duties and Responsibilities

  •  Provide Excellent Customer Service Skills in all interactions
  •  Ensure all Cash handling policies are followed explicitly.
  •  Restock all store items as directed by Store Manager or customer needs.
  •  Plus sell to every Customer, regardless of what they purchase.
  •  Perform all duties related to serving our customers.
  •  Provide training assistance to new CSR's.
  •  Provide prompt, courteous customer service and resolve customer issues on shift.
  •  Submits to the Store Manager for approval, a grocery order for their assigned sections or categories.
  •  Front and face all product to create a visually attractive display for our customers
  •  Review, complete and suggest changes to all build-to's.
  •  Provide feedback for the fast food service area of the store.
  •  Complete reports assigned by the Store Manager.
  •  Accept applications to be considered for employment.
  •  Follow company procedures when working with vendors including checking in order and verifying quantities.
  •  Adhere to all company policies and procedures.
  •  Prepare and finalize shift close-out reports.
  •  Inspect store facilities/equipment for safety, cleanliness and proper working order.
  •  Complete all price changes and promotional price changes.
  •  Document and report a safety incident or injury.
  •  Document and report a maintenance request.
  •  The CSR may be asked to participate in any other related task or activity which management determines his/her skills would be useful or needed.

Requirements

Minimum Qualifications and Prerequisites

  •  High School diploma or GED preferred.
  •  Outstanding customer service skills.
  •  Have reliable transportation and can arrive at the store on time.
  •  Has a positive attitude and promotes the company and is a team player.
  •  Must have basic computer skills.
  •  Must be well organized and manages time well.
  •  Possess good people interaction skills.
  •  Works as scheduled by the Store Manager. Schedule must be flexible to include being available to work all shifts and all days of the week. Work week may exceed 40 hours per week during hard to staff times.

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