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Delta Customer Service Representative Jobs (NOW HIRING)

Masco Corporation

Customer Service Rep II

Santa Ana, CA · On-site

$18.40 - $24.75/hr

At Delta Faucet Company, we are committed to transforming everyday experiences with water through ... as a Customer Service Representative II. In this role you will research and respond to luxury ...

Domino's Franchise

Customer Service Rep Delta Dr

El Paso, TX · On-site

$14.50 - $19.75/hr

From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity. DIVERSITY Our mission is to recognize ...

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Delta Customer Service Representative information

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How much do delta customer service representative jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for delta customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a Delta Customer Service Representative?

Delta Customer Service Representatives are frontline employees who assist Delta Air Lines customers with a variety of needs, such as booking and changing flights, addressing travel concerns, checking in passengers, and providing information about airline policies and procedures. They work at airports, call centers, and sometimes remotely to ensure travelers have a smooth experience. These representatives are trained to handle customer inquiries, resolve issues, and deliver high-quality service to maintain Delta's reputation for customer satisfaction.

What are the key skills and qualifications needed to thrive as a Delta Customer Service Representative?

To thrive as a Delta Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with airline reservation systems, ticketing software, and customer relationship management (CRM) tools is typically required. Outstanding interpersonal skills, patience, and a calm demeanor in stressful situations help you stand out in this role. These qualities are crucial for delivering excellent passenger experiences, resolving travel issues efficiently, and maintaining Delta's reputation for quality service.

What are some common challenges faced by Delta Customer Service Representatives, and how are they supported in overcoming them?

Delta Customer Service Representatives often encounter high-pressure situations, such as managing flight delays, rebookings, and assisting distressed passengers. To support them, Delta provides comprehensive training, access to up-to-date information systems, and a collaborative team environment where colleagues and supervisors offer guidance. Representatives are also equipped with escalation protocols and customer service tools to resolve issues effectively, ensuring they can deliver a positive experience even in challenging scenarios.

What is the difference between Delta Customer Service Representative vs United Airlines Customer Service Agent?

AspectDelta Customer Service RepresentativeUnited Airlines Customer Service Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentAirport terminals, call centers, ticket countersAirport terminals, call centers, ticket counters
Employer & IndustryDelta Air Lines, airline industryUnited Airlines, airline industry
Common Search IntentCustomer service roles at DeltaCustomer service roles at United Airlines

Both Delta Customer Service Representatives and United Airlines Customer Service Agents work in similar environments, handling passenger inquiries, ticketing, and resolving issues. They require comparable credentials and serve similar roles within their respective airlines. The main difference lies in the airline brand and specific policies, but their responsibilities and work settings are largely aligned.

What cities are hiring for Delta Customer Service Representative jobs?

Cities with the most Delta Customer Service Representative job openings:

What states have the most Delta Customer Service Representative jobs?

States with the most job openings for Delta Customer Service Representative jobs include:

What are popular job titles related to Delta Customer Service Representative jobs?

For Delta Customer Service Representative jobs, the most frequently searched job titles are:

Infographic showing various Delta Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative

Shreveport, LA • On-site

Delta Utilities Services, LLC
See more jobs at Delta Utilities Services, LLCexternal

$13.25 - $17.75/hr

Other

Posted 13 days ago

Job description

JOB SUMMARY/PURPOSE

Delta Utilities is seeking a professional customer service representative with top performance in productivity, satisfaction and quality scores, the role will be responsible for delivering a best-in-class customer experience to Delta Utilities’ customers through voice, chat and email interactions, with a goal of resolving their issue on their first interaction.

The ideal candidate will be a professional with great communication skills and stellar process and schedule adherence; this team member is excited about supporting our customers and aligning with Delta Utilities mission and values. This is a full-time position based in Shreveport, Louisiana.

***Successful candidates must remain in the role for a minimum of 12 months before seeking other opportunities internally.

****

JOB DUTIES/RESPONSIBILITIES

  • Responds to all Delta Utility customers requesting support questions relating to all Company customer service inquiries via verbal and/or written communication with a focus on one call resolution.
  • Issues orders to establish or discontinue gas services or to establish gas services.
  • Resolves billing inquiries, performs account adjustments, negotiates payment arrangements and deposit amounts, processes online customer service and electronic billing inquiries and follows-up on customer accounts.
  • Negotiates and/or accepts payments and payment arrangements with delinquent customers that achieve mutually agreed terms and conditions following outlined policies.
  • Manages customer complaints within guidelines of company policy to ensure consistency and the highest quality of customer service. Provides follow-up by completing appropriate records and documentation.
  • Maintains current knowledge of Company systems, policies, procedures, reporting and other information to identify customer needs and ensure customer satisfaction.
  • Interacts with other departments to resolve customer inquiries and achieve customer satisfaction.
  • Considers each customer contact an opportunity to sell or promote additional value-added products or services offered by the company (i.e. IVR, Web, etc.)
  • Performs related job duties as assigned and required.

****_
_

MINIMUM REQUIREMENTS

** Minimum education required of the position**

  • Requires a high school education or GED.

Minimum experience required of the position

  • Requires one (1) year of customer service, billing, or collections experience.

**** ** Minimum knowledge, skills and abilities preferred of the position**

  • Experience working in a metric-driven environment with responsibility of delivering good to world class results.
  • Strong written and verbal communication skills to deliver quality interactions.
  • High Active Listening to effectively resolve the customer’s issue on the first interaction.
  • Emotional intelligence and empathy skills needed to deliver desired outcomes.
  • Negotiation Skills to bring accounts back into good standing in a timely manner.

****Any certificates, licenses, etc. required for the position

  • None

** Notice: As a safety sensitive position, compliance with Department of Transportation (DOT) and Pipeline & Hazardous Materials Safety Administration (PHMSA) drug and alcohol regulations is required, including but not limited to pre-employment drug testing and background screening.**

** Physical Requirements**

  • Able to operate a personal computer, either desktop or laptop.
  • Able to sit for extended periods of time.
  • Able to operate a copy machine, fax machine, calculator, telephone and other miscellaneous office equipment.
  • Able to exert up to 10 Lbs. of force occasionally, and /or a minimal amount of force frequently to lift, carry, push or otherwise move objects.

Working Conditions

The Physical Demands described here are representative of those that must be met by an employee to successfully perform the Accountabilities and Essential functions of the job. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.

  • Perform other job-related duties as assigned, within your scope of responsibilities.
  • Job duties are performed in a normal and clean office environment with normal noise levels.
  • Work is predominately done while standing or sitting.
  • The ability to comprehend, document, calculate, visualize and analyze are required.
  • Able to work regular hours, with occasional overtime.

** __**

** About Delta Utilities**

Delta Utilities is a natural gas utility headquartered in New Orleans, LA that provides safe, reliable natural gas service across Louisiana and Mississippi. We understand the value of dependable energy and our important role in building stronger, more resilient communities. Delta Utilities is a $1.7 billion organization that represents 600,000 customers and is among the top 40 natural gas utilities in the United States.

Delta Utilities acquired CenterPoint Energy's natural gas utility operations in Louisiana and Mississippi in April 2025 and acquired Entergy's natural gas utilities in Baton Rouge and New Orleans in July 2025.

Delta Utilities is regulated by the Louisiana Public Service Commission, the Mississippi Public Service Commission, and the New Orleans City Council. We work closely with our regulatory agencies to deliver safe and reliable natural gas service and maintain fair rates for our customers.

Learn more at https://deltautilities.com.

Delta Utilities and associated entities are equal-opportunity employers. We do not discriminate against employees or applicants for employment on any legally recognized basis or any protected class under federal, state, or local law.

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