ZipRecruiter

Log In

1

Delta Customer Service Representative Jobs in California

Delta Faucet

Customer Service Rep II

Santa Ana, CA · On-site

$18.40 - $24.75/hr

Customer Service Representative II At Delta Faucet Company, we are committed to transforming everyday experiences with water through innovative products and exceptional service. As a leader in the ...

Masco Corporation

Customer Service Rep II

Santa Ana, CA · On-site

$18.40 - $24.75/hr

At Delta Faucet Company, we are committed to transforming everyday experiences with water through ... as a Customer Service Representative II. In this role you will research and respond to luxury ...

Works Plumbing

CSR / Customer Service Rep

Pacifica, CA · On-site

$18 - $25/hr

CSR / Customer Service Rep Works Plumbing of Pacifica, CA, is to fill part-time and full-time CSR / Customer Service Representative positions to handle client calls regarding their plumbing needs ...

ERC Staff

Be Seen First

Customer Service Representative (csr)

Chino, CA · On-site

$18 - $20/hr

NOW HIRING - CUSTOMER SERVICE REPRESENTATIVE (CSR) Location: Chino, CA 91710 Pay: $18.00-$20.00 per hour, depending on experience Schedule: Monday-Friday 9:30 AM-5:30 PM Overtime may be required ...

New

ERC Staff

Be Seen First

Customer Service Representative (csr)

Chino, CA · On-site

$18 - $20/hr

NOW HIRING - CUSTOMER SERVICE REPRESENTATIVE (CSR) Location: Chino, CA 91710 Pay: $18.00-$20.00 per hour, depending on experience Schedule: Monday-Friday 9:30 AM-5:30 PM Overtime may be required ...

New

Works Plumbing

CSR / Customer Service Rep

Pacifica, CA · On-site

$18 - $25/hr

Works Plumbing of Pacifica, CA, is to fill part-time and full-time CSR / Customer Service Representative positions to handle client calls regarding their plumbing needs, discuss them with the ...

Works Plumbing

CSR / Customer Service Rep

Pacifica, CA · On-site

$18 - $25/hr

Works Plumbing of Pacifica, CA, is to fill part-time and full-time CSR / Customer Service Representative positions to handle client calls regarding their plumbing needs, discuss them with the ...

Fix Auto

Customer Service Representative (CSR)

Oceanside, CA · On-site

$17 - $23/hr

Job Overview A CSR or Customer Service Rep is responsible for communicating with the customer, assisting the Repair Planners with the Repair Order File Management and all administrative fields. A ...

Works Plumbing

CSR / Customer Service Rep

Pacifica, CA · On-site

$18 - $25/hr

Works Plumbing of Pacifica, CA, is to fill part-time and full-time CSR / Customer Service Representative positions to handle client calls regarding their plumbing needs, discuss them with the ...

Dons Mobile Glass

Be Seen First

Customer Service Representative CSR

Merced, CA · On-site

$20 - $25/hr

The Customer Service Representative is responsible for providing excellent customer service for all customers by using in-depth knowledge of company products and programs. The CSR will process orders ...

next page

Showing results 1-20

All JobsDelta Customer Service Representative JobsDelta Customer Service Representative Jobs in California

Delta Customer Service Representative information

What is a Delta Customer Service Representative?

Delta Customer Service Representatives are frontline employees who assist Delta Air Lines customers with a variety of needs, such as booking and changing flights, addressing travel concerns, checking in passengers, and providing information about airline policies and procedures. They work at airports, call centers, and sometimes remotely to ensure travelers have a smooth experience. These representatives are trained to handle customer inquiries, resolve issues, and deliver high-quality service to maintain Delta's reputation for customer satisfaction.

What are the key skills and qualifications needed to thrive as a Delta Customer Service Representative?

To thrive as a Delta Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with airline reservation systems, ticketing software, and customer relationship management (CRM) tools is typically required. Outstanding interpersonal skills, patience, and a calm demeanor in stressful situations help you stand out in this role. These qualities are crucial for delivering excellent passenger experiences, resolving travel issues efficiently, and maintaining Delta's reputation for quality service.

What are some common challenges faced by Delta Customer Service Representatives, and how are they supported in overcoming them?

Delta Customer Service Representatives often encounter high-pressure situations, such as managing flight delays, rebookings, and assisting distressed passengers. To support them, Delta provides comprehensive training, access to up-to-date information systems, and a collaborative team environment where colleagues and supervisors offer guidance. Representatives are also equipped with escalation protocols and customer service tools to resolve issues effectively, ensuring they can deliver a positive experience even in challenging scenarios.

What is the difference between Delta Customer Service Representative vs United Airlines Customer Service Agent?

AspectDelta Customer Service RepresentativeUnited Airlines Customer Service Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentAirport terminals, call centers, ticket countersAirport terminals, call centers, ticket counters
Employer & IndustryDelta Air Lines, airline industryUnited Airlines, airline industry
Common Search IntentCustomer service roles at DeltaCustomer service roles at United Airlines

Both Delta Customer Service Representatives and United Airlines Customer Service Agents work in similar environments, handling passenger inquiries, ticketing, and resolving issues. They require comparable credentials and serve similar roles within their respective airlines. The main difference lies in the airline brand and specific policies, but their responsibilities and work settings are largely aligned.

What cities in California are hiring for Delta Customer Service Representative jobs?

Cities in California with the most Delta Customer Service Representative job openings:

Infographic showing various Delta Customer Service Representative job openings in California as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Customer Service Rep II

Santa Ana, CA • On-site

Delta Faucet
See more jobs at Delta Faucetexternal

$18.40 - $24.75/hr

Other

Re-posted yesterday

Job description

Customer Service Representative II

At Delta Faucet Company, we are committed to transforming everyday experiences with water through innovative products and exceptional service. As a leader in the plumbing industry, we take pride in our dedication to quality, sustainability, and customer satisfaction. We believe that diverse perspectives strengthen our mission to create solutions that inspire and elevate the lives of all our customers. We welcome individuals from all backgrounds to join us on this journey toward inclusivity and excellence.

Your Role at Delta Faucet

Join Delta Faucet Company's Newport Brass Customer Service Team as a Customer Service Representative II. In this role you will research and respond to luxury product inquiries from trade customers, sales agencies, and homeowners.

The expectation is to offer a high-quality, upscale service experience through diverse communication platforms, such as phone, email, and chat. Using Salesforce Service Cloud, you will accurately detail all customer interactions. In addition, you will deliver company policies and procedures, such as warranty processes, with precision and courtesy.

Responsibilities

  • Provide luxury level Technical Support to all business partners and end users
  • Provide timely, professional communication with external and internal customers, including Delta's Contact Center, Rep agencies, sales, marketing, and engineering
  • Respond to telephone calls and emails that require product research, both general and technical
  • Partner with Technical Support Specialists, Product Managers, Engineers, and Sales Managers to help resolve complicated customer issues and concerns
  • Monitor all communication channels to ensure accurate follow-up is done to resolve inquiries promptly
  • Ask qualifying questions to identify customer needs
  • Fully answer, and anticipate, the needs of our customers to prevent repeat communication. Strive for one call resolution.
  • Address customer dissatisfaction with care, perseverance, and concern
  • Balance multiple tasks and make business decisions with little supervision
  • When faced with multifaceted decision-making, respond positively
  • Strong desire to learn about past, present, and future products
  • Attend cross-functional meetings as needed to support company initiatives
  • Other tasks and projects as assigned

Qualifications

  • High School diploma or equivalent experience required
  • A minimum of 3 years of experience in customer service, or a comparable blend of educational background and practical knowledge
  • Experience working in a telephone-based customer service role is required
  • Prior experience working with plumbing products required
  • Expert knowledge of Delta's product lines desired
  • Systems proficiency (SAP, Salesforce, and MS Office)
  • Genesys Phone system experience is a plus

Why Join Us?

At Delta Faucet Company, our people are our greatest assets. We value different perspectives and fostering an inclusive environment. You'll have the opportunity to shape the future of our brand, working alongside passionate professionals committed to excellence and innovation. Join us to lead progressive growth and make a significant impact within a leading organization.

Company: Brasstech

Full time Hiring Range: $18.40 - $24.75 USD Actual compensation may vary based on various factors including experience, education, geographic location, and/or skills.

Apply