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Customer Service Representative (csr)

Colorado Springs, CO · On-site

$20 - $25/hr

The Customer Service Representative (CSR) plays a vital role in maintaining customer satisfaction by providing timely and effective support. Working within a small team of 1-5 members, the CSR ...

Delta Fuel

Customer Service Representative

Baton Rouge, LA · On-site

$12.50 - $17/hr

The Customer Service Representative will support the outside sales team, operations team and customers with prompt service, accurate order entry, on-time delivery of product and effective issue ...

Gas Express LLC

CSR Customer Service Representative

Benton, AR · On-site

$13.50 - $18.50/hr

Customer Service Representative reports to the Store Manager. The CSR is responsible for assisting the Management Team in the overall operation, cleanliness, maintenance, inventory and cash control ...

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Delta Customer Service Representative information

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How much do delta customer service representative jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for delta customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a Delta Customer Service Representative?

Delta Customer Service Representatives are frontline employees who assist Delta Air Lines customers with a variety of needs, such as booking and changing flights, addressing travel concerns, checking in passengers, and providing information about airline policies and procedures. They work at airports, call centers, and sometimes remotely to ensure travelers have a smooth experience. These representatives are trained to handle customer inquiries, resolve issues, and deliver high-quality service to maintain Delta's reputation for customer satisfaction.

What are the key skills and qualifications needed to thrive as a Delta Customer Service Representative?

To thrive as a Delta Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with airline reservation systems, ticketing software, and customer relationship management (CRM) tools is typically required. Outstanding interpersonal skills, patience, and a calm demeanor in stressful situations help you stand out in this role. These qualities are crucial for delivering excellent passenger experiences, resolving travel issues efficiently, and maintaining Delta's reputation for quality service.

What are some common challenges faced by Delta Customer Service Representatives, and how are they supported in overcoming them?

Delta Customer Service Representatives often encounter high-pressure situations, such as managing flight delays, rebookings, and assisting distressed passengers. To support them, Delta provides comprehensive training, access to up-to-date information systems, and a collaborative team environment where colleagues and supervisors offer guidance. Representatives are also equipped with escalation protocols and customer service tools to resolve issues effectively, ensuring they can deliver a positive experience even in challenging scenarios.

What is the difference between Delta Customer Service Representative vs United Airlines Customer Service Agent?

AspectDelta Customer Service RepresentativeUnited Airlines Customer Service Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentAirport terminals, call centers, ticket countersAirport terminals, call centers, ticket counters
Employer & IndustryDelta Air Lines, airline industryUnited Airlines, airline industry
Common Search IntentCustomer service roles at DeltaCustomer service roles at United Airlines

Both Delta Customer Service Representatives and United Airlines Customer Service Agents work in similar environments, handling passenger inquiries, ticketing, and resolving issues. They require comparable credentials and serve similar roles within their respective airlines. The main difference lies in the airline brand and specific policies, but their responsibilities and work settings are largely aligned.

What cities are hiring for Delta Customer Service Representative jobs?

Cities with the most Delta Customer Service Representative job openings:

What states have the most Delta Customer Service Representative jobs?

States with the most job openings for Delta Customer Service Representative jobs include:

What are popular job titles related to Delta Customer Service Representative jobs?

For Delta Customer Service Representative jobs, the most frequently searched job titles are:

Infographic showing various Delta Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

CSR Customer Service Representative

Auburn, AL • On-site

Gas Express LLC
Retail • 51 - 200 employees
Learn more about Gas Express LLCexternal

$13.50 - $18.25/hr

Other

Re-posted 4 days ago

Job description

Customer Service Representative

Customer Service Representative reports to the Store Manager. The CSR is responsible for assisting the Management Team in the overall operation, cleanliness, maintenance, inventory and cash control of the location.

Essential Sales Duties and Responsibilities

  • Provide excellent customer service skills in all interactions
  • Ensure all cash handling policies are followed explicitly
  • Restock all store items as directed by Store Manager or customer needs
  • Plus sell to every customer, regardless of what they purchase
  • Perform all duties related to serving our customers
  • Provide training assistance to new CSR's
  • Provide prompt, courteous customer service and resolve customer issues on shift
  • Submits to the Store Manager for approval, a grocery order for their assigned sections or categories
  • Front and face all product to create a visually attractive display for our customers
  • Review, complete and suggest changes to all build-to's
  • Provide feedback for the fast food service area of the store
  • Complete reports assigned by the Store Manager
  • Accept applications to be considered for employment
  • Follow company procedures when working with vendors including checking in order and verifying quantities
  • Adhere to all company policies and procedures
  • Prepare and finalize shift close-out reports
  • Inspect store facilities/equipment for safety, cleanliness and proper working order
  • Complete all price changes and promotional price changes
  • Document and report a safety incident or injury
  • Document and report a maintenance request
  • The CSR may be asked to participate in any other related task or activity which management determines his/her skills would be useful or needed

Requirements

Minimum Qualifications and Prerequisites

  • High School diploma or GED preferred
  • Outstanding customer service skills
  • Have reliable transportation and can arrive at the store on time
  • Has a positive attitude and promotes the company and is a team player
  • Must have basic computer skills
  • Must be well organized and manages time well
  • Possess good people interaction skills
  • Works as scheduled by the Store Manager. Schedule must be flexible to include being available to work all shifts and all days of the week. Work week may exceed 40 hours per week during hard to staff times

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