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Csr Customer Service Representative Jobs (NOW HIRING)

Works Plumbing

CSR / Customer Service Rep

Pacifica, CA · On-site

$18 - $25/hr

Works Plumbing of Pacifica, CA, is to fill part-time and full-time CSR / Customer Service Representative positions to handle client calls regarding their plumbing needs, discuss them with the ...

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Csr Customer Service Representative information

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How much do csr customer service representative jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for csr customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the role of a customer service representative in customer service?

A customer service representative (CSR) handles customer inquiries, provides information about products or services, resolves complaints, and ensures customer satisfaction. They often use communication tools like phone, email, or chat and require good communication and problem-solving skills to effectively assist customers.

What does a customer service representative do?

A customer service representative (CSR) assists customers by answering questions, resolving issues, and providing information about products or services. They often communicate via phone, email, or chat, and use customer management tools to document interactions and ensure customer satisfaction.

What is the difference between Csr Customer Service Representative vs Customer Support Specialist?

AspectCsr Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may require customer service certificationsHigh school diploma; certifications are optional but beneficial
Work EnvironmentCall centers, retail, or office settingsCall centers, online support, or technical environments
Employer & IndustryRetail, telecommunications, banking, and service industriesTechnology, software, e-commerce, and service sectors

Both roles focus on assisting customers, but Csr Customer Service Representatives typically handle general inquiries and complaints, while Customer Support Specialists often provide technical support and product-specific assistance. The roles overlap in skills and work environments, making them closely related but distinct in their primary focus areas.

What are some common challenges customer service representatives face and how can they effectively handle them?

Customer Service Representatives (CSRs) often encounter challenges such as managing high call volumes, dealing with upset customers, and handling complex inquiries. Effective CSRs remain patient and empathetic, listen actively, and use problem-solving skills to find solutions quickly. Many organizations provide training and resources to help CSRs manage stress and improve communication techniques, and support from supervisors or team leads is usually available for escalated issues. Building resilience and seeking regular feedback can help CSRs grow and succeed in this dynamic role.

What are the key skills and qualifications needed to thrive as a customer service representative?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving ability, and typically a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and basic computer applications is usually required. Patience, active listening, and a positive attitude set top performers apart in this role. These skills ensure efficient issue resolution, high customer satisfaction, and contribute to the overall success of the organization.

What is a customer service representative?

Customer Service Representatives (CSRs) are professionals who interact with customers on behalf of a company to address inquiries, resolve issues, and provide information about products or services. They may communicate with customers via phone, email, chat, or in person. CSRs play a crucial role in ensuring customer satisfaction, handling complaints, processing orders, and maintaining a positive company image. Their responsibilities often require strong communication, problem-solving, and interpersonal skills.
What cities are hiring for Csr Customer Service Representative jobs? Cities with the most Csr Customer Service Representative job openings:
What states have the most Csr Customer Service Representative jobs? States with the most job openings for Csr Customer Service Representative jobs include:
Csr Customer Service Representative jobs near you
Infographic showing various Csr Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

CSR / Customer Service Rep

JN Electrical Temperature Control, Inc

Bowersville, GA • On-site

$12 - $22/hr

Full-time

PTO

Re-posted 3 days ago

Job description

JN Electrical Temperature Control in Bowersville, GA is calling all go-getters to apply to join our amazing team as a full-time CSR / Customer Service Rep!


WHY YOU SHOULD JOIN OUR TEAM

We are a leading company that cares about its employees. We pay our CSR / Customer Service Reps a competitive wage of $12 - $22 per hour, dependent upon personal mindset and skillset. Additionally, we offer our CSR / Customer Service Reps the opportunity to receive a performance bonus. Our team also enjoys great benefits, including paid time off (PTO), birthdays off, a flexible schedule, personal growth opportunities, and a caring team. Plus, we make it easy to apply with our initial quick mobile-optimized application. If we have your attention, please continue reading!


ABOUT JN ELECTRICAL TEMPERATURE CONTROL

Since 1997, we've specialized in creating and designing home comfort solutions that guarantee greater efficiency and customer satisfaction. Our customers can feel the difference with our comfort services that include heating, air conditioning, indoor air quality, and electrical systems. With our team of professionals, we provide services that allow families to stay healthy and comfortable all year long. Our entire company works hard to make our customers' experience with us hassle-free and enjoyable. From the professionalism of our sales engineers to the commitment of our field personnel, we are dedicated to delivering nothing but the best. Our commitment has been appreciated numerous times with the National Comfort Team award for Contractor of the Year, Johnstone Silver Award for Coleman HVAC Systems, National Comfort Institute: David Debien award for Technical Excellence, and more!

We are an established home services contracting company that truly cares about our employees. Our team enjoys working with a company that encourages infinite growth while providing the opportunity to make a real difference in the lives of others. We are an incredibly supportive team that strives to help each other succeed. Our goal is to build a company where employees are passionate and enthusiastic about life and work, which is why we offer great benefits, excellent perks, a positive culture, plenty of growth opportunities, and a work-life balance.


ARE YOU A GOOD FIT?

Ask yourself: Can you effectively prioritize multiple tasks and stay organized? Do you have great communication skills? Are you professional and polite? If yes, you might just be perfect for this scheduling position! If so, please consider applying for this CSR / Customer Service Rep position today!


YOUR LIFE AS CSR / CUSTOMER SERVICE REP

As a CSR / Customer Service Rep, you schedule service calls and create work orders for the technicians in our computer system. Second, you maintain the dispatch board and filing system while you dispatch the technicians. When information is received after installation, you schedule any necessary return trips, file the work orders, and update the service database. Finally, you provide the accounting department with maintenance contract billing information. You enjoy exceeding our customers' expectations for quality and value!

SERVICE AREAS

Employees are expected to work and commute to the following areas, alongside Bowersville:

  • Athens, GA 30601
  • Anderson, SC 29621

WHAT WE NEED FROM YOU

  • Computer literacy
  • Phone skills

Strong interpersonal skills are preferred. If you can meet these requirements and perform this CSR job as described above, we would be happy to have you as part of our team!

Apply