IT Facilities Helpdesk Support Specialist

Strategic Insight, Ltd. is seeking an IT Facilities Helpdesk Support Specialist (Staff Associate) to support our PEO IWS client. Job location is Washington, DC, Navy Yard. There is the potential for some hybrid working schedule between home, corporate and client site.

Mandatory Requirement: Applicants selected for this position may be subject to a Government Security Investigation and must meet eligibility for access to classified information at the Secret clearance level.

Strategic Insight, Ltd., established 1985, is committed to sustaining excellence and quality growth across our workforce as we strive to improve our clients’ services and products. Strategic Insight staff members enjoy opportunities for growth and are provided with robust benefits from healthcare and 401K to merit bonuses. This position will give you the opportunity to make a positive impact within a collaborative team environment.

Responsibilities include but are not limited to:

• Tier I & II end user IT support to NAVSEA personnel for classified and unclassified desktop, laptop, wireless, and mobile device services,
• Analyze, escalate, resolve, and track customer requests for support using the help desk ticketing system,
• Provide basic technical and functional support of all applications, hardware, and software, including password resets, and basic network diagnostics,
• Assist with issuing gathering end user IT hardware for personnel,
• Provide client site facility, seating and Navy Marine Corp Intranet (NMCI) account management support,
• Monitor assigned tenant spaces for maintenance/safety/sanitary issues and coordinate resolution with host command,
• Manage seat assignments for military, government and on-site contractor personnel to include maintenance of command seating plans,
• Initiate and track through completion move, add, and change (MAC) requests,
• Coordinate ordering, delivery and placement of office furniture and final disposition of surplus furniture, and
• Monitor budgets for procurement actions.

Success for working in this position requires:

• 5-15 years of progressively responsible Navy or DOD facility support,
• IT helpdesk experience in a Navy or DOD environment required,
• Proficiency with MS Office (Outlook, Word, Excel, and PowerPoint), to include the ability to create spreadsheets, presentations, and prepare specialized reports,
• Knowledge of DoD processes and organizations,
• NAVSEA MAC/SAAR experience desired,
• Experience with DoD/DoN facility management and NMCI seat management desired,
• Attention to detail and accuracy in completing assignments,
• Ability to effectively communicate and work with others at all levels, as a team member,
• Ability to safeguard sensitive and confidential information,
• Self-starter, goal-oriented individual who provides timely feedback on progress made on assignments,
• Excellent organizational skills; ability to prioritize and coordinate multiple tasks, and
• Excellent oral and written communication skills.

Education and Experience

• HS diploma.
• BA/BS is desirable.

Team Culture:

Diversity: All staff members are expected to accomplish their work in a businesslike manner, and always be courteous toward all other staff members, clients, business associates, guests, and visitors. All staff members should be treated in a manner free from bias, favoritism, and any form of illegal discrimination.

Ethics: All members of Strategic Insight should be marked by a commitment to excellence, professional integrity, self-discipline and wise judgment. Our employees reflect this by attention to detail, comprehensive staff work, and honorable behavior.

The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.

Strategic Insight, Ltd. is an equal opportunity employer. We are committed to providing equal opportunity to all applicants and employees in full compliance with all applicable state and federal laws prohibiting discrimination on the basis of race, color, age, gender, religion, national origin, disability, protected veteran status, or any other class protected by applicable state or federal law.