Customer Service Representative

Customer Service Dispatcher

Advanced Heating & Air is under new ownership and looking to expand our team! We treat every employee with respect and believe in empowering our staff to grow into their best self. Our team of professionals is focused on providing top-notch quality service and we pride ourselves in our honest and ethical workmanship that we deliver. If you are ready to take the next step in your career and thrive with a company who will help you succeed, apply today for more information!

Why Choose Advanced Heating & Air?

• Highly competitive pay
• Positive and supportive working environment
• Growth and advancement opportunity
• Medical Insurance, 100% covered for the employee!
• Dental and Vision coverage
• Retirement plan with match up to 4%
• Paid Vacation
• Paid Holidays
• Supplemental Insurance

Pay: Depending On Experience

Primary Job Function: Maintain the Service Technicians daily schedules and dispatch the technicians as service calls are completed. Schedule return trips with customers when parts are in. Maintain the on-call schedule for service technicians. Maintain customer database with current information. Maintain clear and concise communications with department managers, employees and company customers, including keeping customers apprised as to company schedule and requested lead-times. Provide accounting with maintenance contract billing information. Assist technicians with quoting repairs as needed. Ordering parts and receiving PO's. Staging parts as needed to technicians.

Qualifications:

• 2+ years customer service/administrative experience
• Prior dispatching experience preferred.
• Project management, scheduling or dispatch experience preferred
• Geographical knowledge of service area or map reading skills
• Knowledge of industry is recommended but not required
• Management or supervisory experience preferred
• Advanced customer service skills
• Ability to multi task
• Average typing speed of at least 40 wpm
• Proficient in Word and Excel
• Good follow through and attention to detail are a MUST!
• Work in a fast paced environment while maintaining an upbeat and pleasant attitude
• Reliability to work the hours and days required