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Customer Service Representative

Customer Service Representative Must-Have Resume Skills and Keywords

Are you interested in improving your job outlook and increasing your salary? How can you demonstrate that you are the most qualified candidate for a Customer Service Representative position? Of course continuing to gain experience working as a Customer Service Representative may be your best qualification, but there are other ways you can also develop your skills, like continuing education or volunteer opportunities. More immediately, however, you can be ready for your next opportunity or promotion by educating yourself about the duties, responsibilities, and required skills of a Customer Service Representative and making sure your resume reflects your experience properly. In order to do so, you’ll want to know that employers commonly feature Customer Relationship Management and Sales and Marketing as the most prominent terms in their Customer Service Representative job descriptions, yet those who have held the position of Customer Service Representative and list it on their resume indicate Cashier and Data Entry more predominantly. Do you know what you would list? We designed the ZipRecruiter Career Keyword Mapper to help you solve this problem and hopefully improve your resume. Using machine learning tools paired with industry research, our Marketplace Research Team helped analyze millions of job postings and resumes to identify the most important keywords related to Customer Service Representative jobs. Our goal is to help you discover opportunities to improve your resume or to help you understand what skills and qualifications you need to be a Customer Service Representative or to advance your career into beyond this role.

Top Skills Mentioned in Job Descriptions

Top
10
Job Skills
Employers require a broad range of skills and qualifications in their descriptions of Customer Service Representative positions. The top three keywords make up 37.56% of the total set of top terms. Look to the Resume Checklist below to see how Customer Relationship Management, Sales and Marketing, and Customer Service Sales shares stack up against the share from resumes. Customer Acquisition, Hospitality and Customer Retention represent an additionally healthy share of the employer Customer Service Representative job postings with their combined total of 30.95%. At 31.49%, Entrepreneurship, Customer Insights, Public Relations, and Customer Behavior appear far less frequently, but are still a significant portion of the 10 top Customer Service Representative skills and requirements according to employers.

Top Skills Mentioned in Resumes

Top
10
Job Skills
Job seeker resumes showcase a broad range of skills and qualifications in their descriptions of Customer Service Representative positions. The top three keywords represent 42.62% of the total set of top resume listed keywords. Look to the Resume Checklist below to investigate how Cashier, Data Entry, and Outlook match up to employer job descriptions. Receptionist, Invoicing, and Answer Phones represent a very decent share of skills found on resumes for Customer Service Representative with 27.55% of the total. At 29.84%, Database, Inbound Calls, Vendor Management, and Deposits appear far less frequently, but are still a significant portion of the 10 top Customer Service Representative skills and qualifications found on resumes.

Most Important Skills Required to Be a Customer Service Representative as Listed by Employers and Employees

Here is a simple table of the top 10 skills and qualifications as listed by employers in Customer Service Representative job postings since January of 2018, followed by the top 10 skills and qualifications most commonly listed by people who held the title of Customer Service Representative on their resumes.
Top Customer Service Representative Skills
Skills Required by Employers Share
Customer Relationship Management 14.00%
Sales and Marketing 12.18%
Customer Service Sales 11.38%
Customer Acquisition 11.34%
Hospitality 11.27%
Customer Retention 8.34%
Entrepreneurship 8.11%
Customer Insights 7.98%
Public Relations 7.96%
Customer Behavior 7.44%
Skills Listed by Employees Share
Cashier 17.40%
Data Entry 15.49%
Outlook 9.73%
Receptionist 9.68%
Invoicing 9.10%
Answer Phones 8.77%
Database 8.34%
Inbound Calls 7.58%
Vendor Management 7.36%
Deposits 6.56%

Customer Service Representative Resume Checklist

Our Resume Keyword Checklist is based upon an analysis of the most commonly found terms within both job descriptions and resumes for Customer Service Representative positions. Our algorithm helps isolate phrases and patterns to identify the most frequently recurring and reused keywords from each data source, while correcting for uncommon and outlier results. Various heuristic methodologies are then applied to ultimately create two top 20 lists of the most important and significant skills, certificates and requirements found within Customer Service Representative job postings and resumes. We then merge the two lists together and use a combination of statistics and rules-based scenarios to create a list that is audited by the Marketplace Research team, and finally turned into the checklist you see below. Our hope is that knowing this information can help you make your best impression with your next potential employer.
Uncommon Keywords on Customer Service Representative Resumes
Job Descriptions
Resumes
25%
50%
75%
100%
Customer Service Sales
Hospitality
Customer Retention
Public Relations
Sales Experience
Telecommunications
Host/Hostess
Customer Relationship Management
Employer job listings frequently list Customer Service Sales, Hospitality, Customer Retention, Public Relations, Sales Experience, Telecommunications, Host/Hostess or Customer Relationship Management as requirements in Customer Service Representative job descriptions; however, candidates mention them far less frequently on their resumes. If you possess any or all of these experiences, including these keywords prominently on your resume when applying for a Customer Service Representative position may help you stand out more to hiring managers.
Common Keywords on Customer Service Representative Resumes
Job Descriptions
Resumes
25%
50%
75%
100%
Product Knowledge
Food Server
Human Resources Experience
Both employer job listings and resumes from people who’ve held the position of Customer Service Representative tend to always include skills and requirements found in this list. Whether you’ve only got Product Knowledge, Food Server or Human Resources Experience in your background and experience, make sure to highlight the term prominently on your resume. As a candidate you’ll be competing with many others who are bound to have as many as you (or more!) of these common resume keywords highlighted in their application for a job as a Customer Service Representative.
Uncommon Keywords on Customer Service Representative Job Descriptions
Job Descriptions
Resumes
25%
50%
75%
100%
Receptionist
Collection Management
Business Administration
Outbound Calling
High Volume
Inbound Calls
Data Entry
Employer job listings rarely list Receptionist, Collection Management, Business Administration, Outbound Calling, High Volume, Inbound Calls or Data Entry as important skills or qualifications in Customer Service Representative job descriptions. Nevertheless, candidates mention them much more commonly in their resumes. If you possess any or all of these experiences, including these keywords prominently on your resume when applying for a Customer Service Representative position may go unnoticed or even discounted by hiring managers.

FAQs about Customer Service Representative Skills and Resume Keywords

What are the most important Customer Service Representative job skills to have on my resume?

The most common important skills required by employers are Product Knowledge, Food Server and Human Resources Experience. These skills and requirements are just as likely to be mentioned by employers as well as on resumes of people that held a position as a Customer Service Representative, suggesting that having these keywords on a resume are important for success as a Customer Service Representative. Additionally, employer Customer Service Representative job descriptions list Customer Service Sales as a desirable experience, even though Customer Service Sales appears 7.33 times less on resumes, suggesting that it's worth considering including this keyword if you possess the experience.

What are the least important Customer Service Representative job skills to have on my resume?

Although you'd probably love to load up your resume with every possible keyword you can, employers tend to look for the things they specify in the job description. Our analysis suggests that highlighting too prominently terms like Receptionist, Collection Management, Business Administration, Outbound Calling, High Volume, Inbound Calls and Data Entry may be something to reconsider. These 7 terms appear 2.85, 2.87, 3.42, 3.93, 4.04, 4.51 and 4.64 times less frequently, respectively, than in job descriptions for a Customer Service Representative position. This implies that highlighting any of these keywords on your resume may not be a great way to impress a potential employer.

How do I make sure my resume has all of the right keywords for a Customer Service Representative position?

Unless your resume has a good density of the following skills and experience listed, you may not be considered for the role of Customer Service Representative. Make sure to include a strong showing for the following keywords on your resume:
  • Product Knowledge
  • Food Server
  • Human Resources Experience
Additionally employers frequently list the following as desirable qualities in a Customer Service Representative candidate, but they are far less common on most resumes:
  • Customer Service Sales
  • Hospitality
  • Customer Retention
  • Public Relations
  • Sales Experience
  • Telecommunications
  • Host/Hostess
  • Customer Relationship Management
Finally people who held the position of a Customer Service Representative and list it on their resume are adding these terms that are less likely to be noticed by employers. You may want to consider downplaying these terms on your Customer Service Representative application:
  • Receptionist
  • Collection Management
  • Business Administration
  • Outbound Calling
  • High Volume
  • Inbound Calls
  • Data Entry

Before applying for a Customer Service Representative job

At ZipRecruiter, we understand better than anyone the importance of using the right keywords to describe your experience — it’s crucial to attracting the right employers! We built our business on the ability to effectively match job seekers with employers using AI-technology that understands your resume and how likely you are to be noticed by a potential future employer. Having a ZipRecruiter profile that showcases your most relevant skills and abilities can help you get recruited into a new role as a Customer Service Representative. Get started on your journey with a new ZipRecruiter Profile today!

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