ZipRecruiter

Log In

1

Fema Customer Service Representative Jobs (NOW HIRING)

CTR Corporation

Be Seen First

Customer Service Representatives - Remote

Kansas City, KS · On-site

$19.46 - $22.51/hr

We are seeking Remote Customer Service Representative (FEMA Support). Work From Home | Full-Time Make a difference by supporting a federal emergency response program that assists individuals and ...

CTR

Bilingual Customer Service Representative I

Miami, FL · On-site

$14.75 - $18.75/hr

We are seeking Remote Customer Service Representative (FEMA Support). Work From Home | Full-Time Make a difference by supporting a federal emergency response program that assists individuals and ...

next page

Showing results 1-20

All JobsFema Customer Service Representative Jobs

Fema Customer Service Representative information

See salary details

$9

$18

$26

How much do fema customer service representative jobs pay per hour?

As of Jul 3, 2026, the average hourly pay for fema customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a FEMA Customer Service Representative job?

A FEMA Customer Service Representative assists individuals and communities affected by disasters by providing information on disaster assistance programs, answering inquiries, and helping applicants complete necessary forms. They work in call centers or disaster recovery centers, ensuring that survivors receive timely and accurate guidance. The role requires strong communication skills, empathy, and the ability to handle stressful situations professionally.

What are the key skills and qualifications needed to thrive in the Fema Customer Service Representative position, and why are they important?

To thrive as a FEMA Customer Service Representative, you need strong communication skills, attention to detail, and the ability to handle high-stress situations, often backed by a high school diploma or equivalent. Familiarity with FEMA's disaster assistance programs, case management software, and call center systems is commonly required. Patience, problem-solving abilities, and empathy help representatives provide effective support to disaster survivors and work well within a team. These skills ensure accurate information delivery and compassionate service to individuals in crisis, critical for successful disaster relief efforts.

What are some common challenges faced by FEMA Customer Service Representatives during disaster response periods?

FEMA Customer Service Representatives often experience high call volumes and emotionally charged conversations during large-scale disaster responses, which can be both challenging and demanding. Representatives must balance providing accurate information with showing empathy and patience to people under stress or facing loss. Fast-paced environments require adaptability and strong organizational skills as priorities may shift rapidly in response to evolving situations. The role also demands consistent collaboration with other team members and supervisors to resolve complex cases efficiently. Training and support are available to help representatives manage these situations, but resilience and a positive attitude are key to long-term success.

More about Fema Customer Service Representative jobs
What cities are hiring for Fema Customer Service Representative jobs? Cities with the most Fema Customer Service Representative job openings:
What are the most commonly searched types of Fema Customer Service Representative jobs? The most popular types of Fema Customer Service Representative jobs are:
What states have the most Fema Customer Service Representative jobs? States with the most job openings for Fema Customer Service Representative jobs include:
What job categories do people searching Fema Customer Service Representative jobs look for? The top searched job categories for Fema Customer Service Representative jobs are:
Fema Customer Service Representative jobs near you
Infographic showing various Fema Customer Service Representative job openings in the United States as of June 2026, with employment types broken down into 77% Full Time, 13% Part Time, 2% Temporary, 7% Contract, and 1% Nights. Highlights an 72% Physical, 1% Hybrid, and 27% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative

Customer Service Representative at Charlie

Denver, CO

$16.50 - $22.50/hr

Full-time

Posted 14 days ago

Job description

Customer Service Responsibilities include: Creating detailed business plans to facilitate the attainment of goals and quotas Managing the entire sales cycle from finding a client to securing a deal Unearthing new sales opportunities through networking and turn them into long term partnerships Job brief We are looking for a competent Account Executive to find business opportunities and manage customer relationships. You'll be directly responsible for the preservation and expansion of our customer base. The ideal candidate will have talent in sales and experience in customer service.

We expect you to be a reliable professional able to achieve balance between customer orientation and a results-driven approach. The goal is to find opportunities and turn them in long-term profitable relationships based on trust and mutual satisfaction. Responsibilities Create detailed business plans to facilitate the attainment of goals and quotas Manage the entire sales cycle from finding a client to securing a deal Unearth new sales opportunities through networking and turn them into long term partnerships Present products to prospective clients Provide professional after-sales support to enhance the customers' dedication Remain in frequent contact with the clients in your responsibility to understand their needs Respond to complaints and resolve issues aiming to customer contentment and the preservation of the company's reputation Negotiate agreements and keep records of sales and data equirements Proven experience as an Account Executive, or in other sales/customer service role Knowledge of market research, sales and negotiating principles Outstanding knowledge of MS Office; knowledge of CRM software (eg.

Salesforce) is a plus Excellent communication/presentation skills and ability to build relationships Organizational and time-management skills A business acumen Enthusiastic and passionate BSc or BA in business administration, sales or marketing

Apply