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Fema Customer Service Representative Jobs (NOW HIRING)

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Bilingual Customer Service Representative I

Miami, FL · On-site

$14.75 - $18.75/hr

We are seeking Remote Customer Service Representative (FEMA Support). Work From Home | Full-Time Make a difference by supporting a federal emergency response program that assists individuals and ...

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How much do fema customer service representative jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for fema customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a FEMA Customer Service Representative?

A FEMA Customer Service Representative assists individuals and communities affected by disasters by providing information on disaster assistance programs, answering inquiries, and helping applicants complete necessary forms. They work in call centers or disaster recovery centers, ensuring that survivors receive timely and accurate guidance. The role requires strong communication skills, empathy, and the ability to handle stressful situations professionally.

What are the key skills and qualifications needed to thrive as a FEMA Customer Service Representative?

To thrive as a FEMA Customer Service Representative, you need strong communication skills, attention to detail, and the ability to handle high-stress situations, often backed by a high school diploma or equivalent. Familiarity with FEMA's disaster assistance programs, case management software, and call center systems is commonly required. Patience, problem-solving abilities, and empathy help representatives provide effective support to disaster survivors and work well within a team. These skills ensure accurate information delivery and compassionate service to individuals in crisis, critical for successful disaster relief efforts.

What are some common challenges faced by FEMA Customer Service Representatives during disaster response periods?

FEMA Customer Service Representatives often experience high call volumes and emotionally charged conversations during large-scale disaster responses, which can be both challenging and demanding. Representatives must balance providing accurate information with showing empathy and patience to people under stress or facing loss. Fast-paced environments require adaptability and strong organizational skills as priorities may shift rapidly in response to evolving situations. The role also demands consistent collaboration with other team members and supervisors to resolve complex cases efficiently. Training and support are available to help representatives manage these situations, but resilience and a positive attitude are key to long-term success.

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Fema Customer Service Representative jobs near you
Infographic showing various Fema Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 72% Full Time, 7% Part Time, 7% Temporary, and 14% Contract. Highlights an 97% In-person, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

FEMA - Customer Service Representative

Dawson

Columbus, OH • On-site

$23.23/hr

Contractor

This job post has expired 1 day ago. Applications are no longer accepted.

Job description




Customer Service Representative
Emergency Disaster Relief Services
$23.23 per hour
Monday-Sunday, 5-Days a Week, 8-Hour Shift Between 7:00am-11:00pm EST
Columbus, Ohio in Franklinton (onsite)
3-Month Contract with Potential to Extend
 
Why You’ll Love This Job:
  • $18.30/hr base pay plus a $4.93/hr Health & Wellness fringe benefit – bringing your total compensation value to $23.23/hr
  • Make a real difference – you’ll be on the front-line helping people navigate one of the hardest moments of their lives
  • Join a mission-driven team supporting federal disaster relief efforts across the country
  • Full training provided from day one – no prior disaster relief experience needed to hit the ground running
  • Gain valuable, resume-building experience in a fast-paced, highly structured environment
  • Your own dedicated desk – no hoteling, no sharing, just your space
  • Onsite fitness center – work out before, during, or after your shift without leaving the building
  • Team building activities including contests and team meals – this team has fun together
  • Training is 5 days long and then a nesting period for 5 days
  • Free parking onsite or conveniently located on the bus line
 
What You’ll Do:
  • Answer high-volume inbound calls from individuals and families affected by disasters
  • Provide clear, accurate information on available federal disaster assistance programs and eligibility requirements
  • Assist callers in completing, checking the status of, or troubleshooting their disaster assistance applications
  • Document every caller interaction accurately and thoroughly in a secure case management database
  • Follow up on pending cases and escalate complex or sensitive issues to supervisors or specialized teams
  • Collaborate with teammates and other departments to ensure callers receive consistent, timely support
 
What We’re Looking For:
  • High school diploma or equivalent
  • Ability to pass a federal background check, as employment is contingent on client approval
    • Must pass lifetime criminal background and credit check (no current delinquencies, no student debt, no back taxes  
  • Will require flexibility to support varying schedules, including evenings or weekends, based on operational needs
  • Prior customer service or call center experience is required
  • Bilingual in English and Spanish is a plus
  • Strong verbal communication skills paired with patience and empathy, especially when supporting callers in stressful situations
  • Comfortable multitasking in a fast-paced environment, using case management and call center software while talking with callers
  • Reliable, detail-oriented, and able to work well independently and as part of a team
 
Apply Today!
Upload your resume – no cover letter required. Our recruiters will review applications quickly and help connect you to this role and other opportunities. 
 
About Dawson
Dawson is a trusted staffing partner in Central Ohio. We help job seekers grow their careers with fast feedback, personalized support, and access to multiple employers through one application. Dawson is partnering with Fortuity Calling, LLC, which is an equal opportunity employer. 
 
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