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Fema Customer Service Representative Jobs (NOW HIRING)

Gas Express LLC

CSR Customer Service Representative

Benton, AR · On-site

$13.50 - $18.50/hr

Customer Service Representative reports to the Store Manager. The CSR is responsible for assisting the Management Team in the overall operation, cleanliness, maintenance, inventory and cash control ...

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Fema Customer Service Representative information

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How much do fema customer service representative jobs pay per hour?

As of Jul 3, 2026, the average hourly pay for fema customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a FEMA Customer Service Representative job?

A FEMA Customer Service Representative assists individuals and communities affected by disasters by providing information on disaster assistance programs, answering inquiries, and helping applicants complete necessary forms. They work in call centers or disaster recovery centers, ensuring that survivors receive timely and accurate guidance. The role requires strong communication skills, empathy, and the ability to handle stressful situations professionally.

What are the key skills and qualifications needed to thrive in the Fema Customer Service Representative position, and why are they important?

To thrive as a FEMA Customer Service Representative, you need strong communication skills, attention to detail, and the ability to handle high-stress situations, often backed by a high school diploma or equivalent. Familiarity with FEMA's disaster assistance programs, case management software, and call center systems is commonly required. Patience, problem-solving abilities, and empathy help representatives provide effective support to disaster survivors and work well within a team. These skills ensure accurate information delivery and compassionate service to individuals in crisis, critical for successful disaster relief efforts.

What are some common challenges faced by FEMA Customer Service Representatives during disaster response periods?

FEMA Customer Service Representatives often experience high call volumes and emotionally charged conversations during large-scale disaster responses, which can be both challenging and demanding. Representatives must balance providing accurate information with showing empathy and patience to people under stress or facing loss. Fast-paced environments require adaptability and strong organizational skills as priorities may shift rapidly in response to evolving situations. The role also demands consistent collaboration with other team members and supervisors to resolve complex cases efficiently. Training and support are available to help representatives manage these situations, but resilience and a positive attitude are key to long-term success.

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What cities are hiring for Fema Customer Service Representative jobs? Cities with the most Fema Customer Service Representative job openings:
What are the most commonly searched types of Fema Customer Service Representative jobs? The most popular types of Fema Customer Service Representative jobs are:
What states have the most Fema Customer Service Representative jobs? States with the most job openings for Fema Customer Service Representative jobs include:
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Fema Customer Service Representative jobs near you
Infographic showing various Fema Customer Service Representative job openings in the United States as of June 2026, with employment types broken down into 77% Full Time, 13% Part Time, 2% Temporary, 7% Contract, and 1% Nights. Highlights an 72% Physical, 1% Hybrid, and 27% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Representative (CSR)

Customer Service Representative (CSR)

Mr. Handyman

Miami, FL • On-site

$18 - $23/hr

Full-time

Medical, PTO

Posted 3 days ago

Job description

Customer Service Representative (CSR)
Join One of Miami's Highest-Rated Home Repair Companies!
Mr. Handyman is an award-winning home repair and maintenance company with a reputation for exceptional customer service, quality workmanship, and professionalism. We are looking for a highly organized, friendly, and detail-oriented Customer Service Representative (CSR) to become the voice of our company and help deliver an outstanding experience for every customer.
If you enjoy helping people, thrive in a fast-paced environment, and love staying organized while juggling multiple tasks, we'd love to meet you.
Position Summary
As a Customer Service Representative, you will be responsible for managing customer communications, scheduling appointments, supporting our field technicians, and ensuring every customer receives exceptional service from the first phone call through project completion.
This is a critical role within our office that requires excellent communication skills, attention to detail, and the ability to prioritize multiple tasks throughout the day.
Primary Responsibilities
Customer Service & Scheduling
  • Answer inbound customer calls professionally and courteously
  • Respond promptly to website leads and online service requests
  • Gather detailed information regarding customers' repair and maintenance needs
  • Ask pertinent questions to accurately determine the scope of work
  • Schedule estimates, inspections, and service appointments while optimizing technician routes and availability
  • Confirm appointments and communicate schedule changes when necessary

Customer Follow-Up
  • Conduct customer satisfaction calls following completed jobs
  • Follow up with prospective customers regarding outstanding estimates
  • Build long-term relationships with customers through excellent communication
  • Resolve customer concerns and escalate issues when appropriate

Administrative Support
  • Review completed work orders for accuracy
  • Verify scope of work completed with technicians
  • Prepare, clean up, and send customer invoices
  • Maintain accurate customer records within our CRM
  • Assist with daily office operations and administrative tasks

Project Coordination
  • Help source materials for upcoming jobs
  • Coordinate with vendors and suppliers
  • Request Certificates of Insurance (COIs) as needed
  • Send COIs to condominium associations and property management offices
  • Coordinate building access requirements for upcoming projects

Relationship Management
  • Build and maintain strong relationships with condominium management companies
  • Communicate effectively with property managers, building engineers, and HOA representatives
  • Support our commercial and residential clients with professionalism and urgency

Qualifications
  • Previous customer service experience required
  • Call center, dispatch, scheduling, or administrative experience preferred
  • Excellent verbal and written communication skills
  • Strong organizational and multitasking abilities
  • Comfortable working in a fast-paced office environment
  • Detail-oriented with excellent follow-through
  • Professional phone etiquette
  • Proficient with Microsoft Office and Google Workspace
  • Ability to quickly learn scheduling and CRM software (Service Titan experience is a plus but not required)
  • Bilingual (English/Spanish) preferred

Desired Traits
We're looking for someone who is:
  • Friendly and positive
  • Professional under pressure
  • Highly organized
  • Dependable and punctual
  • A team player
  • Solutions-oriented
  • Comfortable speaking with customers throughout the day
  • Able to prioritize multiple responsibilities without sacrificing quality

What We Offer
  • Competitive hourly pay based on experience ($18 - $23/hr)
  • Performance bonus opportunities
  • Paid holidays
  • Paid vacation
  • Company contribution toward employee health insurance
  • Professional development and ongoing training
  • Supportive team environment
  • Opportunity for advancement within a growing company
  • Stable, year-round employment

Schedule
  • Full-time
  • Monday through Friday
  • Occasional Saturdays as business needs require

Why Mr. Handyman?
Our mission is simple: Deliver an exceptional customer experience while helping homeowners and businesses care for their properties.
Every phone call, every appointment, and every interaction matters. As our Customer Service Representative, you'll play a key role in making sure our customers receive the professionalism and care that have earned us our outstanding reputation throughout Miami-Dade County.

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