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Temp Kaiser Permanente Customer Service Representative Jobs

Kaiser Permanente

Patient Access Representative

Seattle, WA · On-site

$19.75 - $25/hr

Demonstrate strong customer service and communication skills. Adhere to HIPAA and patient confidentiality requirements. May act as the patients first point of contact with Kaiser Permanente.

Kaiser Permanente

Dietitian II (Bilingual)

Orange, CA · On-site

... other Kaiser Permanente facilities for continuity of nutrition care. * Educates/counsels members ... (CSR), Board Certified Specialist in Pediatric Nutrition (CSP), or Fellow of the American Dietetic ...

Kaiser Permanente

Dietitian II Per Diem

Downey, CA · On-site

$52.01 - $58.52/hr

... other Kaiser Permanente facilities for continuity of nutrition care. * Educates/counsels members ... (CSR), Board Certified Specialist in Pediatric Nutrition (CSP), or Fellow of the American Dietetic ...

Kaiser Permanente

Dietitian II

Bakersfield, CA · On-site

$52.01 - $58.52/hr

... other Kaiser Permanente facilities for continuity of nutrition care. * Educates/counsels members ... (CSR), Board Certified Specialist in Pediatric Nutrition (CSP), or Fellow of the American Dietetic ...

Kaiser Permanente

Dietician II (Bilingual)

Riverside, CA · On-site

... (CSR), Board Certified Specialist in Pediatric Nutrition (CSP), or Fellow of the American Dietetic ... No Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive ...

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How much do temp kaiser permanente customer service representative jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for temp kaiser permanente customer service representative in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What is a Temp Kaiser Permanente Customer Service Representative?

Temp Kaiser Permanente Customer Service Representatives are temporary employees who assist Kaiser Permanente members and providers with inquiries, concerns, and service requests. They handle calls, emails, and other communications, providing information about health plans, billing, appointments, and general services. These representatives are hired for a set period to help manage high call volumes or to cover staffing needs. While their roles are similar to permanent employees, their positions are not intended to be long-term. Strong communication skills and knowledge of Kaiser Permanente's services are essential for this role.

What are the key skills and qualifications needed to thrive as a Temp Kaiser Permanente Customer Service Representative?

To thrive as a Temp Kaiser Permanente Customer Service Representative, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and basic computer applications is typically required. Patience, active listening, and the ability to remain calm under pressure are standout soft skills in this role. These competencies are crucial for delivering effective support, resolving member concerns, and ensuring a positive experience for patients and providers.

What are some common challenges faced by Temp Kaiser Permanente Customer Service Representatives, and how can they be effectively managed?

Temp Kaiser Permanente Customer Service Representatives often encounter high call volumes and must quickly adapt to varying member inquiries regarding healthcare benefits, billing, and appointment scheduling. Managing these challenges effectively involves staying organized, utilizing internal knowledge bases, and maintaining clear communication with team members and supervisors. Building familiarity with company systems and processes early on can help temporary representatives handle complex situations with confidence. Additionally, seeking feedback and participating in available training sessions can further improve efficiency and job satisfaction.

What is the difference between Temp Kaiser Permanente Customer Service Representative vs Temp Medical Receptionist?

AspectTemp Kaiser Permanente Customer Service RepresentativeTemp Medical Receptionist
Required CredentialsHigh school diploma; customer service experience; healthcare knowledgeHigh school diploma; administrative skills; healthcare familiarity
Work EnvironmentCall centers, patient support, administrative officesFront desk, clinic reception, patient check-in areas
Employer & Industry UsageHealthcare providers, insurance companies, hospitalsMedical clinics, outpatient facilities, hospitals
Common Search & ComparisonCustomer service roles in healthcareAdministrative roles in healthcare settings

The Temp Kaiser Permanente Customer Service Representative primarily handles patient inquiries via phone and provides support related to billing, appointments, and insurance. In contrast, the Temp Medical Receptionist manages front desk duties, schedules appointments, and greets patients in person. Both roles require healthcare familiarity and excellent communication skills but differ in daily tasks and work environment.

How to get hired as a Temp Kaiser Permanente Customer Service Representative?

To get hired as a Temp Kaiser Permanente Customer Service Representative, applicants should submit an online application through the company's careers portal, highlighting customer service experience and strong communication skills. Prior experience in healthcare or insurance customer support and proficiency with computer systems are often preferred. Interview preparation and demonstrating a positive attitude are also important steps in the hiring process.

What cities are hiring for Temp Kaiser Permanente Customer Service Representative jobs?

Cities with the most Temp Kaiser Permanente Customer Service Representative job openings:

What are the most commonly searched types of Kaiser Permanente Customer Service Representative jobs?

The most popular types of Kaiser Permanente Customer Service Representative jobs are:

What states have the most Temp Kaiser Permanente Customer Service Representative jobs?

States with the most job openings for Temp Kaiser Permanente Customer Service Representative jobs include:

Temp Kaiser Permanente Customer Service Representative jobs near you
Infographic showing various Temp Kaiser Permanente Customer Service Representative job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $37,548 per year, or $18.1 per hour.

Service Representative-Ambulatory Services

Kaiser Permanente

Ventura, CA • On-site

Other

Posted 23 days ago

Job description

Job Summary:
Acts as first point of contact for Kaiser Permanente members/patients and assists members/patients through registration process under minimal direct supervision. Practices proper cash handling and reconciliation processes in accordance with established policies and guidelines. Member and patient needs should be the primary focus of ones actions; develops and sustains productive member/patient relationships. Actively seeks information to understand member/patient circumstances, problems, expectations, and needs. Establishes and builds rapport and cooperative relationships with the public/members/ staff. Responds quickly to meet member/patient needs and resolve problems using good judgment. Functionality may differ based upon operational setting. Essential Responsibilities:
  • Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws.

    • Customer Service (Greeting, navigating, instructing/educating)
      • Greets members/patients and provides reception services, to include directing and assisting members in navigating through the medical center. Provides wayfinding to appropriate care locations/departments as availability allows. Provides direction and instructional guidance to patients who are unable to perform check-in services independently via KP interactive and emerging technologies.
      • Provides coordination of services to address member needs related to benefits, finance and other member services utilizing available technology.
      • Provides reception for designated area(s); verifies patients visit with pre- established appointment scheduling; registers patients; verifies and selects appropriate insurance coverage including confirmation of alternate insurance, and assists members at designated KP interactive and emerging technologies and on all Kaiser Permanente sponsored electronic devices and technologies.
      • Provides patient information to family members, following established patient confidentiality guidelines.
      • Provides patients with assistance and education with regard to the use of KP interactive and emerging technologies.
      • Demonstrates flexibility when addressing various member issues and needs related to operations and member services.
      • Follows KP Service Standards.

        • General Job Functions:
          • Schedules member and non-member appointments and follow-ups, by telephone, mail, electronically or in person utilizing Kaiser Permanentes computer systems as directed by provider or pre-established protocol.
          • Ensures current schedules are accurate, makes authorized changes as appropriate.
          • Verifies members benefits, notifies member of applicable cost share and updates patients demographics information to include all patient registration and billing information. Escalate any issues as appropriate.
          • Directs patients to waiting areas. Obtains relevant information to determine priority appointment time/date, confirms appointment changes due to cancellations and notifies patients of available alternate times, schedules/registers for follow up appointments, tests and procedures.
          • Answers calls and relays messages to staff.
          • Distributes questionnaires, various medical/authorization/insurance forms, patient communication materials, and completes statistical reports as requested.
          • Provides patient instructions as appropriate.
          • Performs related clerical duties as required, such as direct booking, copying, etc.
          • Performs related clerical duties in support of Clinic Strategic Goals and Proactive Office Encounters.
          • Provides telephone reception for designated area by screening and referring incoming calls to appropriate staff; takes and relays messages; gives out general or procedural information.
          • May assist in orienting new employees.
          • Maintains courteous relations with patients and staff.
          • Follows Labor Management Principals.
          • May perform other duties as required.
          • Cash Handling
          • Follows Kaiser Permanente cash safeguarding and cash handling policies and procedures.
          • Determines and collects appropriate payments for services and products (where applicable) rendered as required per health plan coverage and the established fee schedule; informs member of account balance information; collects and documents in the computer system receipt of a variety of financial and non-financial forms and reviews with members as appropriate; directs patients to waiting areas.
          • Carries out appropriate cash control procedures of balancing total revenue received with computer system cash drawer to ensure accuracy; completes closing process in the computer system and deposits daily revenue securely in safe.
          • Additional duties for Service Representatives in Optical Services to include:
          • Coordinates eyewear for delivery to patient.
          • Communicates with the Optical Lab, Contact Lens Distribution Center, and other Optical Centers to manage eyewear order logistics
          • Assists with inventory control procedures
          • Additional duties for Service Representative in Laboratory to include:
          • Explains proper specimen collection to members, rejects unsatisfactory specimens.
          • Assures all pertinent information is entered into system during accessioning.
          • Updates and maintains all necessary logs.
          • Accessions laboratory requests in Health Connect/Laboratory Information System.
          • Maintains all printers - sorts and distributes results from printer processing.
          • Performs pre-analytical phase testing by centrifuging, separating, bar coding and transporting specimens.
          Basic Qualifications:
          Experience
          • Must successfully pass basic computer literacy test and demonstrate keyboarding proficiency.
          • Must successfully pass cash handling skills test
          • Must pass Customer Service Assessment test
          Education
          • High School Diploma or GED required.
          License, Certification, Registration
          • N/A
          Additional Requirements:
          • Experience in using multi-line telephones
          • Recent experience in customer service
          • Must be able to work in a fast paced environment and meet established department performance standards and guidelines.
          • Cash handling or equivalent experience
          • Effective written and oral communication skills
          Preferred Qualifications:
          • Experience in medical office background, cashiering and or equivalent experience and medical terminology
          • Knowledge of Kaiser Permanentes computer systems
          • Demonstrates ability to deal with internal and external customers
          • Ability to prioritize and multi task.
          • For Optical Department - recent front-line service industry experience preferred
          Notes:
          • This is an on call position, days and hours may vary

          Primary Location: California,Ventura,Ventura 4949 Market St. Medical Offices
          Scheduled Weekly Hours: 1
          Shift: Evening
          Workdays: Sun, Mon, Tue, Wed, Thu, Fri, Sat,
          Working Hours Start: 03:00 PM
          Working Hours End: 07:00 PM
          Job Schedule: Call-in/On-Call
          Job Type: Standard
          Worker Location: Onsite
          Employee Status: Regular
          Employee Group/Union Affiliation: B01|SEIU|Local 399
          Job Level: Entry Level
          Department: MARKET STREET MEDICAL OFFICES - Optical Dispensing-Reg Clinic - 0806
          Pay Range: $29.72 - $32.92 / hour Kaiser Permanente strives to offer a market competitive total rewards package and is committed to pay equity and transparency. The posted pay range is based on possible base salaries for the role and does not reflect the full value of our total rewards package. Actual base pay determined at offer will be based on labor market data, internal alignment, and a candidate's years of relevant work experience, education, certifications, skills, and geographic location.
          Travel: Yes, 75 % of the Time
          On-site: Work location is on-site (KP designated office, medical office building or hospital). Worker location must align with Kaiser Permanente's Authorized States policy. Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status. For jobs where work will be performed in unincorporated LA County, the employer provides the following statement in accordance with the Los Angeles County Fair Chance Ordinance. Criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
        • Consistently supports compliance and the Principles of Responsibility (Kaiser Permanente's Code of Conduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state, and local laws and regulations, accreditation, and licensure requirements (where applicable), and Kaiser Permanente's policies and procedures.
        • Models and reinforces ethical behavior in self and others in accordance with the Principles of Responsibility, adheres to organizational policies and guidelines; supports compliance initiatives; maintains confidences; admits mistakes; conducts business with honesty, shows consistency in words and actions; follows through on commitments.
        • Job duties with at least occasional or possible access to: (1) patients, the general public, or other employees; (2) confidential protected health information and other confidential KP information (including employee, proprietary, financial or trade secret information); (3) KP property and assets, for example, electronic assets, medical instruments, or devices; (4) controlled substances regulated by federal law or potentially subject to diversion.

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