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On Call Kaiser Permanente Customer Service Representative Jobs

Kaiser Permanente

Patient Access Representative

Seattle, WA · On-site

$19.75 - $25/hr

Demonstrate strong customer service and communication skills. Adhere to HIPAA and patient confidentiality requirements. May act as the patients first point of contact with Kaiser Permanente.

Kaiser Permanente

Dietitian II (Bilingual)

Orange, CA · On-site

... other Kaiser Permanente facilities for continuity of nutrition care. * Educates/counsels members ... (CSR), Board Certified Specialist in Pediatric Nutrition (CSP), or Fellow of the American Dietetic ...

Kaiser Permanente

Dietitian II Per Diem

Downey, CA · On-site

$52.01 - $58.52/hr

... other Kaiser Permanente facilities for continuity of nutrition care. * Educates/counsels members ... (CSR), Board Certified Specialist in Pediatric Nutrition (CSP), or Fellow of the American Dietetic ...

Kaiser Permanente

Dietitian II

Bakersfield, CA · On-site

$52.01 - $58.52/hr

... other Kaiser Permanente facilities for continuity of nutrition care. * Educates/counsels members ... (CSR), Board Certified Specialist in Pediatric Nutrition (CSP), or Fellow of the American Dietetic ...

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How much do on call kaiser permanente customer service representative jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for on call kaiser permanente customer service representative in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between On Call Kaiser Permanente Customer Service Representative vs Call Center Customer Service Representative?

AspectOn Call Kaiser Permanente Customer Service RepresentativeCall Center Customer Service Representative
CredentialsHigh school diploma or equivalent; healthcare knowledge beneficialHigh school diploma or equivalent; customer service experience
Work EnvironmentHealthcare setting, often remote or on-siteCall center, often remote or on-site
Employer & IndustryKaiser Permanente, healthcare industryVarious industries, including healthcare, retail, telecom
Common Search & ComparisonYesYes

The On Call Kaiser Permanente Customer Service Representative primarily handles healthcare-related inquiries, often requiring healthcare knowledge, and works within the healthcare industry. In contrast, Call Center Customer Service Representatives work across various industries, focusing on general customer support. Both roles may be remote or on-site and require strong communication skills. The key difference lies in the healthcare-specific focus of the Kaiser Permanente role versus the broader scope of typical call center positions.

What cities are hiring for On Call Kaiser Permanente Customer Service Representative jobs?

Cities with the most On Call Kaiser Permanente Customer Service Representative job openings:

What are the most commonly searched types of Kaiser Permanente Customer Service Representative jobs?

The most popular types of Kaiser Permanente Customer Service Representative jobs are:

What states have the most On Call Kaiser Permanente Customer Service Representative jobs?

States with the most job openings for On Call Kaiser Permanente Customer Service Representative jobs include:

On Call Kaiser Permanente Customer Service Representative jobs near you

Call-In/On-Call Enrollment Specialist III

Kaiser Permanente

Corona, CA • On-site

$35.55/hr

Other

Medical

Posted 2 days ago

New

Job description

Call-In/On-Call Enrollment Specialist III Opportunities
Kaiser Permanente is seeking Call-In/On-Call Enrollment Specialist III professionals to serve as on-site representatives during open enrollment, wellness, and new employee orientation events. In this highly visible role, you will partner with Account Managers and Associate Account Managers to educate employees, members, and prospective members about Kaiser Permanente-s products, services, and unique value.
Events typically last 2 to 4 hours and are held throughout Kaiser Permanente service areas. Enrollment Specialists are instrumental in driving a positive enrollment experience by delivering engaging presentations, answering questions, and highlighting the benefits of Kaiser Permanente membership.
This opportunity is ideal for individuals who enjoy public speaking, educating consumers, building relationships, and representing a trusted healthcare organization in a community-facing environment.
Note: Work location is on-site with the flexibility to work remotely, the primary location will be in-office for meetings, per Kaiser Permanente-s Authorized States Policy - Employees may be required to travel to a Kaiser Permanente or customer site. Residency required in the primary location: 1840 California Ave., Corona, California 92881
-Reliable transportation
-Candidates must live in or near the designated hiring location.
-Availability to work a flexible schedule is required, as hours are limited and vary based on business need.
-Compensation varies by location and is paid at aflat hourly rate of $31.00 (HI) and 31.50 or $35.55per hour.
Job Summary:
In addition to the responsibilities listed above, this position is also responsible for attending employer, community, and open enrollment events on an on-call basis to educate members and prospects on KP products; delivering formal presentations to employees and prospective members; independently monitoring and reporting on enrollment performance data and discrepancies; serving as an informational resource for sales and account management teams on KP health plans and benefit offerings when working with customers, internal departments and/or brokers; utilizing comprehensive foundational knowledge of KP health plans and benefit offerings to facilitate formal, stand-up presentations to prospective members; and resolving customers standard and non-standard questions and concerns about benefits and services.
Essential Responsibilities:
  • Pursues effective relationships with others by proactively providing resources, information, advice, and expertise with coworkers and members. Listens to, seeks, and addresses performance feedback; provides mentoring to team members. Pursues self-development; creates plans and takes action to capitalize on strengths and develop weaknesses; influences others through technical explanations and examples. Adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; helps others adapt to new tasks and processes. Supports and responds to the needs of others to support a business outcome.
  • Completes work assignments autonomously by applying up-to-date expertise in subject area to generate creative solutions; ensures all procedures and policies are followed; leverages an understanding of data and resources to support projects or initiatives. Collaborates cross-functionally to solve business problems; escalates issues or risks as appropriate; communicates progress and information. Supports, identifies, and monitors priorities, deadlines, and expectations. Identifies, speaks up, and implements ways to address improvement opportunities for team.
  • Contributes to a positive customer experience by: implementing standard and non-standard protocols to build new and leverage existing relationships with brokers, channels and customers to demonstrate value and build commitment independently; gathering data on standard and non-standard customer needs, and identifying solutions linking KP mission, vision and values, key quality measures, key care management initiatives, and current services initiatives independently; utilizing comprehensive foundational knowledge of product, service, and ratings to respond to, encourage, and educate customers, brokers, and consultants about added services and product enhancements in standard and non-standard situations; and identifying and escalating service failure trends or process improvement opportunities to team and managers to better meet customer needs.
  • Facilitates the enrollment and implementation process by: conducting local and regional enrollment meetings to win new and retain current customers; applying standard and non-standard protocols to serve as an advocate for customer needs during the membership enrollment and implementation process independently; and supporting efforts across teams in the overall implementation or renewal process of health plan membership, including research, presentation, preparation, reporting and training coordination independently.
  • Contributes to the development of sales strategy by: designing plans for new products, benefits offerings, or pricing models to address customer needs independently; utilizing comprehensive foundational knowledge of health care market to analyze industry trends, and competitor products, offerings, and pricing models to provide lessons learned and strategic recommendations independently; executing an account plan to meet standard and non-standard business objectives for membership, revenue and margin; collecting and analyzing performance data to inform account strategy and identify and escalate potential issues; and utilizing marketing and technical resources to achieve account plan objectives.
  • Contributes to sales goal attainment by: collaborating with the team to find new opportunities to grow customer base to new or growing markets; maintaining the prospect database and targeted prospect profiles to inform strategic planning; collaborating within the team to contribute to product and plan design, quote, and Request for Proposal (RFP); providing standard and non-standard recommendations to the team to inform forecasting and pricing independently; and implementing standard and non-standard protocols to increase cross-sell and up-sell opportunities.
Knowledge, Skills and Abilities: (Core)
  • Ambiguity/Uncertainty Management
  • Attention to Detail
  • Business Knowledge
  • Communication
  • Critical Thinking
  • Cross-Group Collaboration
  • Decision Making
  • Dependability
  • Diversity, Equity, and Inclusion Support
  • Drives Results
  • Facilitation Skills
  • Health Care Industry
  • Influencing Others
  • Integrity
  • Learning Agility
  • Organizational Savvy
  • Problem Solving
  • Short- and Long-term Learning & Recall
  • Teamwork
  • Topic-Specific Communication
Knowledge, Skills and Abilities: (Functional)
  • Corporate Partnerships
  • Storytelling
  • Benefits/Services
  • Benefits/Services Presentations
  • Brand Strategy
  • Business Development
  • Business Planning
  • Business Process Improvement
  • Clinical Selling Expertise
  • Commercial Marketing
  • Compliance Management
  • Creativity
  • Data Entry
  • Event Planning
  • Goal Setting
  • Interpersonal Skills
  • Member Service
  • Negotiation
  • Product Strategy
  • Sales Operations
  • Sales Opportunity Orchestration
  • Sales Performance Data
  • Sales/Partnership Strategy and Techniques
Minimum Qualifications:
  • Bachelors degree in Marketing, Finance, Business Administration, or related degree AND two (2) years of experience in marketing, business development, managing business-to-business relationships, or directly related field OR minimum five (5) years of experience in marketing, business development, managing business-to-business relationships, or a directly related field.
Preferred Qualifications:
  • Two (2) years of experience in the health insurance industry.
  • Two (2) years of experience in health plan enrollment or a directly related field.

Primary Location: California,Corona,Corona Member Service Call Center
Scheduled Weekly Hours: 1
Shift: Day
Workdays: Mon, Tue, Wed, Thu, Fri, Sat
Working Hours Start: 08:00 AM
Working Hours End: 05:00 PM
Job Schedule: Call-in/On-Call
Job Type: Standard
Employee Status: Regular
Worker Location: Flexible
Employee Group/Union Affiliation: NUE-PO-01|NUE|Non Union Employee
Job Level: Individual Contributor
Department: Po/Ho Corp - Nat'l Medicare Administration - 0308
Pay Range: $30.81 - $39.82 / hour Kaiser Permanente strives to offer a market competitive total rewards package and is committed to pay equity and transparency. The posted pay range is based on possible base salaries for the role and does not reflect the full value of our total rewards package. Actual base pay determined at offer will be based on labor market data, internal alignment, and a candidate's years of relevant work experience, education, certifications, skills, and geographic location.
Travel: Yes, 75 % of the Time Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.

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