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Dte Customer Service Rep Jobs (NOW HIRING)

Customer Care Expertise LLC

Customer Service Representative

$16.50 - $22.25/hr

About The Customer Service Representative Position- Fully Remote Our customer service representative, or CSR, will act as a connection, providing product/services information and resolving developing ...

BizTek People

Customer Service II

Conroe, TX · On-site

$14.25 - $19.50/hr

DTE - Direct Hire Location: Conroe, TX Under general supervision, the Customer Service Specialist ... Provide informal training and guidance to CSR I staff. * Maintain performance expectations ...

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How much do dte customer service rep jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for dte customer service rep in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a DTE Customer Service Rep?

To thrive as a DTE Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, billing software, and Microsoft Office Suite is typically required. Patience, active listening, and a customer-focused attitude are standout soft skills in this position. These skills are vital to efficiently resolving customer issues, maintaining satisfaction, and ensuring positive interactions that reflect well on the company.

What is a DTE Customer Service Rep?

DTE Customer Service Representatives are professionals who assist DTE Energy customers with their utility service needs. They handle inquiries about billing, account management, service outages, and payment arrangements, and help resolve customer concerns. These representatives provide support via phone, email, or online chat, ensuring a positive customer experience and accurate information. Their role is vital for maintaining customer satisfaction and trust in DTE Energy’s services.

What are some common challenges faced by a DTE Customer Service Rep, and how can I prepare for them?

As a DTE Customer Service Representative, you may encounter challenges such as handling high call volumes, addressing customers’ billing or service concerns, and navigating complex utility account issues. Success in this role often depends on strong communication skills, patience, and the ability to stay calm under pressure. Preparing by learning about common utility questions, DTE’s services, and customer support best practices can help you manage these situations effectively. Additionally, teamwork and collaboration with other departments are common, so being open to feedback and willing to learn from teammates can make your transition smoother.
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DTE Customer Service Rep jobs near you
Infographic showing various Dte Customer Service Rep job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Service Representative - In Progression

DTE Energy

Detroit, MI • On-site

Other

Posted 13 days ago

DTE Energy rating

8.6

Company rating: 8.6 out of 10

Based on 59 frontline employees who took The Breakroom Quiz

11th of 53 rated energy and utility

Job description

DTE is one of the nation's largest diversified energy companies. Our electric and gas companies have fueled our customer's homes and Michigan's progress for more than a century. And as Michigan's largest source of renewable energy, we're creating a cleaner, healthier environment to power our future. We're also serving communities beyond Michigan, where our affiliated businesses offer renewable energy, emission control technologies, and energy services to industries in 19 states.
 

But we're more than a leading energy company... and working at DTE is more than just a job. At DTE, we take great care of each other and our customers, and we use our energy to be a force for growth and prosperity in our communities.  When you join us, you'll be part of a team that welcomes, recognizes, and celebrates differences and values everyone's health, safety, and wellbeing.  Are you ready to make that kind of difference? Bring your energy to DTE. Together, we can achieve great things.
 

Testing Required: EEI CAST Test

Job Summary

Inspects and advises on new, altered or relocated service entrance equipment.  Reads, installs, removes, seals, energizes, and de-energizes meters.  Promotes electric living. Makes contacts on customers' premises in the performance of the above duties.  Inspects installations, investigates accounts, observes and reports irregularities and unusual conditions to proper organizational unit.  Bills for service interruption call charges upon completion of such calls per Company policy.  As required, disconnects water heater accounts and customers service for non-payment.  Will also be required to do scheduled primary meter reading routes, when necessary.  Input information into the Mobil Data Terminal (MDT).
 

Key Accountabilities

- Perform MPSC sample testing in the field to test meters for accuracy.
- Install, remove, turn-on and disconnect meter and service equipment to service customer's loads in accordance with established rules.  Also, may be required  to read residential, commercial and industrial accounts.  Maintenance, install and removal of control unit and probing of meter.  Investigate and secure pole to pole wire downs and other hazards to protect the public.
 

Qualifications

- Must have High School Diploma or GED and at least 12 months of demonstrated field experience as an Field Service Representative, Meter Tester, or electrical work either as a contractor, for a contractor, or for a major utility
-OR-
a High School Diploma or GED and at least three (3) summers working for Field Operations performing Electric turn ons and disconnects.
-OR -
High School Diploma or GED and completion of a related pre-apprenticeship training; or passing the Readiness Workshop and basic electricity

Preferred: Have satisfactorily completed a class in Basic Electricity, and be able to identify appropriate tools.
Other Requirements: 
- Must have customer contact experience.
- Must receive "Recommended" on the Construction and Skills Trade (CAST) test.
- Must be able to communicate effectively, both orally and in writing.
- Must have a basic knowledge of Personal Computer applications.
- Must be able to work outside in all weather conditions, day and evening shifts, extended periods of overtime, any hour of the day or night, any day of the year.
- Must be able to work alone and work off a ladder and work in confined areas.
- Must have a valid driver's license and meet Company driving standards and provide a suitable automobile for use on Company business and show proof of car insurance.
- Must be willing to work on energized equipment up to 480 volts.
- Must be willing to work anywhere in Company Service Territory.
- Must be able to lift and handle 50 pounds.
- Must be willing to work in all weather conditions

Additional Qualifications


PRIVACY NOTICE TO CALIFORNIA JOB APPLICANTS 
 

At DTE Energy, we are committed to providing an inclusive workplace where everyone feels welcome and a sense of belonging. We seek individuals with a heart for service, a passion to help our communities prosper, and ideas to help shape the future of energy. We are proud to be an equal opportunity, employer that considers all qualified applicants without regard to race, color, sex, sexual orientation, gender identity, age, religion, disability, national origin, citizenship, height, weight, genetic information, marital status, pregnancy, protected veteran status or any other status protected by applicable federal and/or state laws.

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