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Dte Customer Service Rep Jobs (NOW HIRING)

Customer Service | Full-Time

Customer Service Representative

Midway, GA · On-site

$14.75 - $20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Service Representative MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple ...

Summers of Marion Inc.

Customer Service Rep (CSR)

Columbus, IN · On-site

$29K - $34K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Our Customer Service Representatives (CSRs) earn a competitive wage of $29,000-$34,500/year plus commission, and enjoy a typical full-time schedule working 8am-5pm . We recognize that our CSRs are ...

Domino's

Customer Service Representative (CSR)

Ayer, MA · On-site

$18 - $24.25/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

Domino's

Customer Service Representative (CSR)

Middlebury, VT · On-site

$16.75 - $22.75/hr

Customer Service Representative (CSR)Customer Service Representative:The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

Domino's

Customer Service Representative (CSR)

Barre, VT · On-site

$15.75 - $21.25/hr

Customer Service Representative (CSR) Customer Service Representative: 610 Main Street, Clintion MA 01510 The Customer Service Representative will WOW the customer by making sure they have a positive ...

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Dte Customer Service Rep information

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How much do dte customer service rep jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for dte customer service rep in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a DTE Customer Service Rep?

DTE Customer Service Representatives are professionals who assist DTE Energy customers with their utility service needs. They handle inquiries about billing, account management, service outages, and payment arrangements, and help resolve customer concerns. These representatives provide support via phone, email, or online chat, ensuring a positive customer experience and accurate information. Their role is vital for maintaining customer satisfaction and trust in DTE Energy’s services.

What are the key skills and qualifications needed to thrive as a DTE Customer Service Rep?

To thrive as a DTE Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, billing software, and Microsoft Office Suite is typically required. Patience, active listening, and a customer-focused attitude are standout soft skills in this position. These skills are vital to efficiently resolving customer issues, maintaining satisfaction, and ensuring positive interactions that reflect well on the company.

What are some common challenges faced by a DTE Customer Service Rep, and how can I prepare for them?

As a DTE Customer Service Representative, you may encounter challenges such as handling high call volumes, addressing customers’ billing or service concerns, and navigating complex utility account issues. Success in this role often depends on strong communication skills, patience, and the ability to stay calm under pressure. Preparing by learning about common utility questions, DTE’s services, and customer support best practices can help you manage these situations effectively. Additionally, teamwork and collaboration with other departments are common, so being open to feedback and willing to learn from teammates can make your transition smoother.

How to get a job as a Dte Customer Service Rep?

To become a DTE Customer Service Representative, candidates typically need a high school diploma or equivalent, strong communication skills, and experience in customer service. Applying through the company's careers website or job boards, preparing for interviews, and demonstrating problem-solving abilities are key steps in the hiring process.

Is remote Dte Customer Service Rep a stressful job?

A remote Dte Customer Service Rep role can be stressful due to handling customer inquiries, troubleshooting issues, and meeting performance metrics. The job requires strong communication skills, patience, and the ability to manage high call volumes, which can contribute to stress levels depending on workload and support systems in place.
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Dte Customer Service Rep jobs near you
Infographic showing various Dte Customer Service Rep job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative II

BizTek People, Inc. | APA International Placement Consultants

Conroe, TX • On-site

$13.75 - $18.50/hr

Full-time

Posted 14 days ago

Job description


Title: Customer Service II
Duration: DTE - Direct Hire
Location: Conroe, TX
Job Description
Under general supervision, the Customer Service Specialist II performs advanced customer account management, including new connection setup, account adjustments, and collections support.
Employees at this level are proficient across all core areas of customer service operations, excluding specialized billing functions.
The role requires effective use of contact center software and consistent achievement of higher-level performance standards (KPIs).
Position Essential Functions:
• Perform all CSS I duties with proficiency.
• Manage new service connection requests, coordinate with field staff, and initiate meter installation.
• Process adjustments, deposit refunds, and payment arrangements within guidelines.
• Research and resolve moderately complex customer issues not involving advanced billing.
• Support collections processes and delinquency management.
• Provide informal training and guidance to CSR I staff.
• Maintain performance expectations, including contact center KPI standards.
• Process customer payments, returned mail, and billing correspondence.
• Conduct outbound calls to notify customers of leak alerts, declined payments, or urgent account issues.
• Review CIS records to identify potential revenue recovery opportunities.
• Perform other duties as required or assigned.
Requirements
Essential Function Requirements:
• Minimum of two years of customer service experience, preferably in utilities or regulated industries.
• High School Diploma or GED equivalent
• Proficiency with contact center software and CIS systems.
• KPI Expectations:
o Average Handle Time (AHT): 8:30 minutes
o After Call Work (ACW): 2:00 minutes
o Adherence: 90%
o Quality: Effective (75%)

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