Customer Success Account Manager (CSAM)

Votacall is looking for great communicators to join our Solutions Group Team in the role of...

Customer Success Account Manager!

Technical Aptitude is REQUIRED...

Did we say we only want to meet great communicators?

The Role

The Customer Success Account Manager will work directly with a Project Manager on accounts as well as be responsible for educating and empowering their client base.

In a nutshell - the Votacall Customer Success AM will be responsible for the following:

• Working with PMs on Customer Migrations
• Engaging Customers
• Educating + Empowering Customers
• Positioning New Products + Services
• Contract Renewals
• Handling Customer Inquiries – Good + Bad
• Ensuring the Votacall Customer Experience is always intact

We are One Team at Votacall, so we value personality, energy, and effort over years of experience.

The Votacall Solutions Group

The Solutions Group is all about designing solutions that deliver an unrivaled customer communications experience. It all starts with being a good listener and la solution seeker, someone who puts themselves in the clients’ shoes in order to effectively solve business communications problems.

As a Team, we love face to face collaboration and getting together for events.

We hire People NOT pieces of paper so if you are the right candidate, that's what matters!

Who is the right candidate?

Like we said above, we hire people NOT pieces of paper, therefore experience takes a backseat to who you are as a person. It is about YOU!

If the above was confusing, below should clear things up

Desired Skills + Expectations

You will need to...

• Be a Confident Communicator
• Have Technical Aptitude (No Technical Experience Required)
• Have strong presentation skills
• Have excellent verbal and written communications skills
• Conduct Presentations, Video Tutorials, Trainings and Webinars
• Work well within a Team Environment
• Be Curious
• Be Super Accountable
• Excellent organizational skills with a strong attention to detail
• Ability to multitask and prioritize issues in a complex environment

Votacall is a Customer Experience brand that happens to sell cloud phone systems, but we do it differently. We aim to WOW our clients and our secret sauce is our fully managed service. In short, businesses need communications tools to compete, they need excellent support and expertise delivered on their terms, they should never settle for mediocrity and we believe customers have been settling for far too long.

Votacall's goal is to delight customers with terrific communications tools and an unrivaled customer experience. If we accomplish our goal, success, growth, and longevity are inevitable. It is all about the Customer!