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Job Summary:
Mars Pet Nutrition is a global family dedicated to creating a better world for pets. They are seeking a Factory IT & OT Support Technician who will be responsible for the delivery, reliability, and security of manufacturing IT and OT services, ensuring compliance with cybersecurity standards and supporting advanced Manufacturing Execution Systems.
Responsibilities:
• Cyber Security & Infrastructure Guardianship
• Local Network Administration: Serve as the on-site Network Administrator, ensuring absolute secure access control and proactive threat mitigation.
• Standards Adherence: Deploy remediation solutions to address risks and maintain global cybersecurity standards.
• Proactive Maintenance: Schedule, complete, and verify vital network processes, including backups, system patching, and antivirus updates across all factory IT/OT assets.
• Business Continuity: Prepare, test, and maintain emergency procedures and business continuity plans (site "crisis tool kits") to guarantee rapid recovery in the event of an outage.
• Lifecycle Management: Manage the full lifecycle, inventory, auditing, and procurement of IT infrastructure components, maintaining standard spare-part levels to eliminate operational bottlenecks.
• Delivery of Factory IT/OT Services & MES Support
• Systems Expertise: Serve as the site's primary functional expert for all local factory applications and the core Manufacturing Execution System (MES).
• Cross-Functional Collaboration: Partner closely with site Associates in Engineering, Operations, Maintenance, Quality, and global Mars IT (MGS) to rapidly diagnose, characterize, and resolve system issues.
• Ticketing & Analytics: Manage and resolve support requests using our global ticketing system, utilizing KPIs and performance dashboards to track support efficiency and drive continuous improvement.
• Identity Management: Govern consistent, highly secure user account management (such as Alero/Domain access control) aligned with global security policies.
• Project Ownership & Strategic Planning
• Masterplan Execution: Own the Site IT/OT Infrastructure Masterplan, aligning local hardware and software lifecycles with regional long-term capital plans.
• Project Delivery: Act as Project Manager and Technical Lead for the deployment, installation, and commissioning of new site-level IT/OT infrastructure projects (managing project budgets up to $200K).
• Stakeholder Engagement: Communicate changes, updates, and strategic plans clearly to site leadership teams (Quality, Production, Maintenance, and Engineering) and external vendors.
• Safety, Compliance, & Contractor Coordination
• Contractor Oversight: Supervise and manage external IT/OT technical contractors (managing contractor budgets of ~$50K), ensuring full induction compliance and strict adherence to Mars Safety and Food Safety standards.
• Operational Excellence: Drive site-wide compliance with regulatory requirements, food safety standards, and global corporate engineering guidelines.
Qualifications:
Required:
• Education: Associate’s/2-year Technical Degree or professional Certificate in Engineering, Information Technology, Computer Science, or IT/OT Professional Studies (or equivalent military training/experience).
• Experience: 3+ years of progressive hands-on experience supporting IT and OT infrastructure in an industrial, manufacturing, or mission-critical environment.
• Communication: Professional fluency in English with exceptional written and verbal communication skills; ability to explain complex technical issues to non-technical operators.
• Core competency in Server Administration and Virtual Infrastructure Administration (VMware, Hyper-V, or similar).
• Strong knowledge of IT/OT Architecture, industrial networking protocols, and cybersecurity practices.
• Practical understanding of relational databases and basic SQL database administration knowledge.
• Proficiency with data analysis tools, including Microsoft Excel (VBA/macros knowledge).
• Proven organizational and project management capability (budget coordination, vendor oversight, timeline management).
• Manages Complexity: Makes sense of high-volume, complex, and sometimes contradictory information to solve problems effectively.
• Communicates Effectively: Delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Collaborates: Builds partnerships and works collaboratively with others across organizational boundaries to meet shared objectives.
• Plans & Aligns: Plans and prioritizes work to meet commitments aligned with organizational goals.
Company:
Mars manufactures confectionery and food products and provides pet nutrition, pet food, and animal care services. Founded in 1911, the company is headquartered in McLean, Virginia, US, , with a team of 10001+ employees. The company is currently Late Stage.