$18 - $35/hr
Other
Posted 14 days ago
Job description
Pay Range: $18–$35 per hour
Work Model: Hybrid or Onsite
Application Status: Accepting applications on a rolling basis
Position Summary
The Program Support Specialist provides administrative, operational, and program support for the Wisconsin Department of Employee Trust Funds (ETF), which administers benefit programs for current, inactive, and retired public employees. Programs include the Wisconsin Retirement System and multiple insurance and disability programs. This role supports administrators, office directors, and agency teams by delivering highquality administrative services that ensure smooth, accurate, and efficient program operations.
Positions May Include
- Supply & Mail Room Technician
- Human Resources Support
- Other agency operational roles, as needed
Key Responsibilities
- Provide administrative and operational support to ETF program areas.
- Prioritize workload and make independent decisions after initial training.
- Maintain accurate records, perform data entry, and support document management.
- Provide excellent customer service to internal and external stakeholders.
- Support shipping, mailroom, office equipment, and supply functions as needed.
- Conduct research, analyze information, and recommend solutions.
- Assist with workflow improvements and agency operational initiatives.
- Learn and utilize scanning, imaging, and workflow software.
Minimum Qualifications
- Strong interpersonal skills and customer service abilities.
- Effective time management and ability to prioritize tasks.
- High attention to detail and accuracy.
- Clear written and verbal communication skills.
- Ability to build professional relationships across all levels.
- Knowledge of research methods and recordkeeping techniques.
- Ability to operate office, mailroom, and shipping equipment.
- Strong data entry skills and quality review capabilities.
- Analytical and problemsolving skills.
- Proficiency in Microsoft Office (Word, Excel, Access, Outlook).
- Ability to learn and use imaging and workflow software.
Keyword Search
Program Support Specialist, Administrative Support, Operations Support, Program Operations, Mail Room Tech, HR Support, Wisconsin ETF, Public Sector Administration, Document Management, Data Entry, Hybrid Madison Jobs, State of Wisconsin Careers.
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Frequently asked questions
Q: What skills or qualities help someone succeed as a Program Support Specialist?
A: To succeed as a Program Support Specialist, key technical skills include proficiency in software applications such as project management tools (e.g., Asana, Trello), data analysis platforms (e.g., Excel, SQL), and operating systems (e.g., Windows, Linux). Additionally, strong communication and problem-solving skills, as well as attention to detail and organizational abilities, are essential soft skills for this role. By combining these technical and soft skills, a Program Support Specialist can effectively manage programs, troubleshoot issues, and provide high-quality support, ultimately driving career growth and effectiveness in the role.
Q: What is the career path for a Program Support Specialist?
A: A Program Support Specialist typically starts as an entry-level role, providing administrative support to program teams, and progresses to mid-level roles such as Program Coordinator or Assistant Manager, where they oversee program operations and coordinate with stakeholders. As they gain experience, they can move into senior roles like Program Manager or Director, where they lead program development, strategy, and implementation. Throughout their career, Program Support Specialists can develop skills in project management, communication, and leadership, and may also have opportunities to transition into related fields like project management, business analysis, or operations management.
