About iSphere
Sourced by ZipRecruiter
Industry
It services
Company size
51 - 200 Employees
Headquarters location
Houston, TX, US
Year founded
2000
$16.75 - $21.25/hr
Full-time
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Job description
Job Summary:
iSphere is looking for a Desktop Support Technician who can keep users productive and troubleshoot problems effectively. This role involves providing day-to-day IT support for end users, handling desktop support, workstation setup, troubleshooting, onboarding/offboarding support, ticket management, and hardware tracking.
Responsibilities:
• Keep users productive by troubleshooting problems
• Handle desktop support and workstation setup
• Provide onboarding/offboarding support
• Manage ticketing and prioritize issues
• Track hardware across the environment
Qualifications:
Required:
• 1–3 years of desktop support or help desk experience
• Strong Windows 10/11 support experience
• Experience with Microsoft 365 and Active Directory
• Basic networking knowledge including DNS, DHCP, TCP/IP, and VPN troubleshooting
• Good troubleshooting instincts and communication skills
• Ability to manage tickets, prioritize issues, and follow through
Preferred:
• Experience with macOS
• Experience with ServiceNow
• Experience with Jira
• Experience with Zendesk
• Experience in ITIL environments
• Certifications like A+ or Network+
Company:
iSphere is an IT solutions and staffing provider that offers innovative results for organizations and tech professionals. Founded in 2000, the company is headquartered in Houston, USA, with a team of 51-200 employees. The company is currently Growth Stage.
iSphere is looking for a Desktop Support Technician who can keep users productive and troubleshoot problems effectively. This role involves providing day-to-day IT support for end users, handling desktop support, workstation setup, troubleshooting, onboarding/offboarding support, ticket management, and hardware tracking.
Responsibilities:
• Keep users productive by troubleshooting problems
• Handle desktop support and workstation setup
• Provide onboarding/offboarding support
• Manage ticketing and prioritize issues
• Track hardware across the environment
Qualifications:
Required:
• 1–3 years of desktop support or help desk experience
• Strong Windows 10/11 support experience
• Experience with Microsoft 365 and Active Directory
• Basic networking knowledge including DNS, DHCP, TCP/IP, and VPN troubleshooting
• Good troubleshooting instincts and communication skills
• Ability to manage tickets, prioritize issues, and follow through
Preferred:
• Experience with macOS
• Experience with ServiceNow
• Experience with Jira
• Experience with Zendesk
• Experience in ITIL environments
• Certifications like A+ or Network+
Company:
iSphere is an IT solutions and staffing provider that offers innovative results for organizations and tech professionals. Founded in 2000, the company is headquartered in Houston, USA, with a team of 51-200 employees. The company is currently Growth Stage.
isphere.net
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Frequently asked questions
Q: What skills or qualities help someone succeed as a Desktop Technician?
A: To succeed as a Desktop Technician, key technical skills include proficiency in operating systems (Windows, macOS, Linux), hardware troubleshooting and repair, and familiarity with common software applications. Soft skills such as strong communication, problem-solving, and analytical abilities are also crucial, as they enable technicians to effectively diagnose and resolve complex issues, collaborate with users, and maintain a high level of customer satisfaction. By combining these technical and soft skills, Desktop Technicians can efficiently support users, troubleshoot issues, and contribute to a productive work environment, ultimately supporting their career growth and effectiveness in the role.
Q: What is the career path for a Desktop Technician?
A: A Desktop Technician's career path typically begins as a Help Desk Technician or Field Service Technician, providing technical support and troubleshooting for desktop computers and related hardware. As they gain experience, they can progress to mid-level roles such as Senior Field Service Technician or Desktop Support Specialist, overseeing more complex issues and leading smaller teams. Senior Desktop Technicians or Technical Leads can then move into senior roles, such as IT Manager or Technical Architect, overseeing large-scale IT projects and implementing technology strategies.