About Wellington Steele & Associates
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Industry
Recruiting and staffing services
Company size
11 - 50 Employees
Headquarters location
Rochester, NY, US
Year founded
2002
Job description
Overview
Job Title: IT Help Desk
Location: Victor, NY (Onsite)
Employment Type: 6-month contract to hire
Hours: Monday - Friday (7:30 am - 4 pm)
About the Company
Our client is a well-established, global organization in the healthcare and medical products space. They operate at scale, supporting customers and partners worldwide, and are known for investing in innovation, quality, and long-term growth. The company has a strong presence in the Rochester area and offers a stable environment with opportunities to build a career.
Overview
Seeking a reliable, customer-focused IT Help Desk Technician to support end users across a growing environment. This is an entry-level opportunity for someone comfortable on the phone, enjoys solving technical issues, and can provide both remote and on-site support.
ResponsibilitiesKey Responsibilities
- Provide first-line technical support via phone, email, and in person
- Troubleshoot hardware, software, and network-related issues
- Support user accounts, password resets, and permissions in Active Directory
- Assist with Cisco-based networking environments (connectivity, basic troubleshooting)
- Set up and configure desktops, laptops, and peripherals
- Escalate more complex issues as needed
- Document tickets, resolutions, and processes
- Deliver strong customer service to internal users
Required Skills & Qualifications
- Experience or exposure to Active Directory (user management, resets, permissions)
- Basic knowledge of Cisco networking (switches, routers, connectivity)
- Comfortable handling phone support and interacting with users daily
- Strong communication and customer service skills
- Ability to work onsite and support users face-to-face
- Basic understanding of Windows environments and IT fundamentals
Preferred
- CompTIA A+, Network+, or similar certifications
- Internship or help desk experience
- Experience with ticketing systems
wellingtonsteele.com
Frequently asked questions
Q: What skills or qualities help someone succeed as a IT Help Desk Technician?
A: To succeed as an IT Help Desk Technician, core technical skills include proficiency in operating systems (Windows, macOS, Linux), familiarity with common software applications, and knowledge of networking fundamentals. Soft skills such as excellent communication, problem-solving, and patience are also crucial, as they enable technicians to effectively troubleshoot issues, explain technical concepts to non-technical users, and maintain a positive customer experience. By combining these technical and soft skills, IT Help Desk Technicians can efficiently resolve issues, build trust with users, and lay the foundation for a successful career in IT support.
Q: What is the career path for a IT Help Desk Technician?
A: A typical career progression for an IT Help Desk Technician involves starting as a junior technician, providing basic technical support and escalating complex issues to senior colleagues. As they gain experience, they can move into mid-level roles such as Senior Help Desk Technician or Technical Support Specialist, where they take on more complex problem-solving and leadership responsibilities. With further advancement, they can transition into senior roles like IT Support Manager, Technical Lead, or even move into specialized areas like IT Project Management or Cybersecurity, where they can leverage their technical expertise and leadership skills to drive business outcomes.
