$45K - $53K/yr
Full-time
PTO
Posted 13 days ago
Job description
Location: Columbus, Ohio
Position Type: Full-Time, in person
Compensation: $45,000 - $53,000/yr. Plus bonuses, benefits, and PTO
Position Summary
The Scheduling Coordinator plays a vital role in ensuring clients receive consistent, high-quality care by managing and maintaining caregiver schedules. This role requires balancing client needs, caregiver availability, and agency policies to create seamless care experiences. The Scheduling Coordinator is the primary point of contact for caregivers regarding assignments and scheduling, while also supporting clients and families with timely communication and schedule adjustments.
Key Responsibilities
1. Scheduling & Coordination
- Develop, maintain, and update caregiver schedules to ensure all client needs are met.
- Match caregivers with clients based on skills, experience, location, and client preferences.
- Ensure continuity of care by minimizing changes in caregiver assignments whenever possible.
- Adjust schedules promptly in response to call-offs, client changes, or emergencies.
- Track caregiver availability, preferences, and restrictions in scheduling software.
2. Communication & Support
- Act as the main liaison for caregivers regarding schedules, shift confirmations, and changes.
- Communicate promptly with clients and families regarding any changes in caregiver schedules.
- Provide professional, courteous, and compassionate customer service to clients, families, and staff.
- Collaborate closely with the team to ensure client care plans are fully supported.
3. Documentation & Compliance
- Maintain accurate and up-to-date schedules in agency systems.
- Ensure compliance with state, federal, and Visiting Angels policies regarding caregiver assignments.
- Document caregiver call-offs, tardiness, or availability changes for performance records.
- Assist with timesheet and payroll verification by confirming shifts worked.
4. Team Support
- Work closely with recruiters and HR to understand caregiver staffing levels and availability.
- Provide feedback to management regarding caregiver performance or recurring scheduling issues.
- Participate in after-hours or on-call scheduling rotation, if required.
- Experience:
- Previous experience in scheduling, staffing coordination, or office administration preferred.
- Experience in home care, healthcare, or senior services strongly preferred.
- Skills:
- Strong organizational and multitasking abilities.
- Excellent communication and interpersonal skills (both verbal and written).
- Proficient in scheduling software, Wellsky (formerly ClearCare), and basic computer applications.
- Ability to remain calm under pressure and resolve scheduling conflicts quickly.
- Compassionate, patient, and professional demeanor when working with seniors and caregivers.
- Standard office environment with frequent phone and computer use.
- May require participation in after-hours on-call scheduling rotation.
- Fast-paced environment requiring quick decision-making and adaptability.
- Remote days are available.
At Visiting Angels, we are dedicated to providing compassionate, professional home care that helps seniors live safely and independently. As a Scheduling Coordinator, you will play a critical role in making sure every client receives the right care, from the right caregiver, at the right time. Join a supportive team where your organizational skills directly improve the lives of families in our community.
Frequently asked questions
Q: What skills or qualities help someone succeed as a Scheduling Coordinator?
A: To succeed as a Scheduling Coordinator, key technical skills include proficiency in scheduling software and tools, such as Microsoft Exchange or Google Calendar, as well as strong organizational and time management skills to effectively coordinate multiple schedules and appointments. Soft skills like excellent communication, problem-solving, and adaptability are also crucial, as they enable the coordinator to navigate conflicts, negotiate with stakeholders, and adjust to changing priorities. By combining these technical and soft skills, a Scheduling Coordinator can efficiently manage complex schedules, build strong relationships with team members and clients, and contribute to the overall success of their organization.
Q: What is the career path for a Scheduling Coordinator?
A: A Scheduling Coordinator's typical career progression involves starting as an entry-level coordinator, where they manage daily schedules, coordinate appointments, and maintain calendar systems. As they gain experience, they can move into mid-level roles such as Senior Scheduling Coordinator or Operations Assistant, where they oversee team schedules, implement scheduling software, and develop process improvements. Ultimately, senior-level roles like Scheduling Manager or Operations Manager may be attainable, where they lead teams, develop strategic scheduling plans, and drive business growth through efficient scheduling practices.
