IT Support Technician

Viasat IT Support Technician

One team. Global challenges. Infinite opportunities. At Viasat, we're on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We're looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.

What You'll Do

The IT Support Technician plays a vital role in ensuring the seamless operation and support of Viasat's diverse IT environment, which encompasses Windows, Linux, and MAC operating systems. This role requires a strong understanding of networking basics, account management practices, and compliance standards, including RMF/NIST frameworks. The ideal candidate thrives on providing exceptional customer service and technical support, with the ability to diagnose issues efficiently and communicate solutions effectively to internal teams and stakeholders. This position actively contributes to maintaining the organization's IT integrity, ensuring productivity and security across users and systems.

The Day-to-Day

• Technical Support: Provide troubleshooting and timely resolution for issues across Windows, Linux, and MAC platforms, both onsite and remote.
• System Administration: Manage user accounts, permissions, perform routine updates, patches, and troubleshooting for hardware and software to ensure optimal functionality and compliance.
• Networking Basics: Diagnose basic network connectivity challenges, including Wi-Fi, VPN, and LAN issues, and escalate critical problems as needed.
• RMF/NIST Framework Compliance: Maintain adherence to security protocols, assist with system audits, and document compliance efforts to meet regulatory requirements.
• Customer Service: Address IT-related questions and concerns with patience and professionalism, ensuring users feel supported.
• Communication: Coordinate with various departments to identify inefficiencies in IT processes and implement solutions proactively.
• Documentation: Maintain clear and accurate records of system updates, configurations, procedures, and support issues.

What You'll Need

• Bachelor's degree in technology or security field (e.g., Computer Science, Cybersecurity) or equivalent military related experience.
• 4+ years of experience in IT, administering Windows, Linux, and Mac operating systems in professional environments.
• 2+ years in a DoD, or other industrial security program and solid understanding of DoD Risk Manage Framework (RMF) process.
• Strong critical thinking and analytical reasoning to address troubleshooting and develop recommendations for continual improvement.
• Proficiency with networking principles (e.g., IP addressing, DNS, DHCP) as well as configuration and maintenance of networking devices.
• Outstanding attention to detail, documentation practices, and ability to follow strict security standards and practices
• Excellent interpersonal skills to cultivate strong working relationships with users and team members.
• Ability to handle multiple priorities in a dynamic environment.
• DoD 8140.01 Certification (CISSP, Security+, etc.)
• Active Secret Security Clearance

What Will Help You On The Job

• Experience using automation and orchestration tools to manage configurations and deploy and update resources.
• Experience managing and configuring Comsec equipment
• Experience with Juniper and Palo Alto

Salary Range

$95,000.00 - $149,500.00 / annually. For specific work locations within San Jose, the San Francisco Bay area and New York City metropolitan area, the base pay range for this role is $117,500.00- $176,500.00/ annually At Viasat, we consider many factors when it comes to compensation, including the scope of the position as well as your background and experience. Base pay may vary depending on job-related knowledge, skills, and experience. Additional cash or stock incentives may be provided as part of the compensation package, in addition to a range of medical, financial, and/or other benefits, dependent on the position offered. Learn more about Viasat's comprehensive benefit offerings that are focused on your holistic health and wellness.

EEO Statement

Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this on-line application, please click here.