$16.25 - $20.75/hr
Full-time
Posted 8 days ago
Job description
· Greets patients and visitors pleasantly
· Checks patients into EMR
· Scans all paperwork in EMR
· Enters in patient demographics with accuracy
· Monitors schedule to make sure all patients who are given tablet to complete questionnaires
· Monitors reception area and patient flow, notifies patients of delays
· Answers questions and gives information as requested
· Obtains and/or verifies patient demographic and insurance information
· Collects co-payments, self-pay rates and/or account balances at time of service
· Schedules, cancels and reschedules patient appointments
· Verifies HIPAA Authorization form and ID of anyone other that patient picks up medical records and/or prescriptions
· Provides back-up coverage at check-in, which could include other offices
· Provides back-up coverage for appointment scheduling
Requirements:Minimum of six months in a physician office setting performing check-in functions.
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Frequently asked questions
Q: What skills or qualities help someone succeed as a Patient Access Representative?
A: To succeed as a Patient Access Representative, key technical skills include proficiency in electronic health records (EHRs), medical terminology, and insurance verification processes. Soft skills such as excellent communication, empathy, and problem-solving abilities are also crucial, as they enable representatives to effectively interact with patients, resolve scheduling conflicts, and navigate complex insurance scenarios. By combining these technical and interpersonal strengths, Patient Access Representatives can efficiently manage patient flow, ensure accurate billing, and provide exceptional patient experiences, ultimately supporting career growth and effectiveness in the role.
Q: What is the career path for a Patient Access Representative?
A: A Patient Access Representative typically starts as an entry-level role, progressing to mid-level positions such as Patient Access Coordinator or Patient Access Manager, and eventually advancing to senior roles like Director of Patient Access or Revenue Cycle Manager. Key opportunities for skill development and professional growth in this role include learning medical terminology, insurance billing, and patient communication, as well as developing leadership and analytical skills. Long-term career prospects for Patient Access Representatives may lead to roles in healthcare management, revenue cycle leadership, or even transition into related fields like medical billing or healthcare consulting.
