About Trick Dog Technology
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Industry
Professional, scientific, and technical services
Company size
51 - 200 Employees
Headquarters location
Scottsdale, AZ, US
Year founded
2005
Other
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Job description
Onsite It Support Technician
We are seeking an Onsite IT Support Technician to provide hands-on, Tier 1 support within a fast-paced studio and production environment. This role will be the front line for end-user support, working directly with internal teams and production staff to troubleshoot issues, support events, and ensure a seamless technology experience across the studio.
Key Responsibilities- Provide Tier 1 technical support for onsite users, including triage and escalation as needed
- Deliver support for events, corporate meetings, and internal projects
- Manage onboarding and offboarding logistics for internal staff and third-party production teams
- Troubleshoot hardware and software issues across Windows, macOS, ChromeOS, iOS, and Android devices
- Support collaboration tools including Zoom, Google Workspace, and Google Meet
- Provision and deploy laptops, workstations, monitors, and peripherals
- Perform upgrades, replacements, and repairs for damaged or non-functioning equipment
- Provide A/V and video conferencing troubleshooting and support
- Maintain inventory of all IT assets including computers, peripherals, and consumables such as printer toner
- Manage network printers and assist with basic network troubleshooting
- Support telecom administration including VoIP systems
- Maintain storage rooms, ensure accurate inventory counts, and keep spaces organized
- Perform IDF sweeps and maintain cleanliness of network areas
- Assist with basic low voltage cabling including Cat6 and fiber
- Coordinate equipment deliveries, pickups, and returns with vendors and internal teams
- Collaborate with Studio Management Services, Studio Logistics, and other partner teams
- Respond to support requests and escalations via Slack and ticketing systems in a timely manner
- Create and maintain clear, organized documentation
- Experience providing face-to-face end-user IT support in a professional environment
- Working knowledge of Windows and macOS operating systems, as well as mobile platforms
- Familiarity with A/V systems and video conferencing technologies
- Experience with device provisioning, deployment, and asset management
- Understanding of basic networking concepts and troubleshooting
- Experience with ticketing systems and inventory management tools
- Strong organizational and communication skills
- Ability to work independently in a fast-paced, high-demand environment
- A+ and Network+ certifications preferred
- Film, studio, or production environment experience is a plus
trickdogtechnology.com
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Frequently asked questions
Q: What skills or qualities help someone succeed as a System Support Technician?
A: To succeed as a System Support Technician, key technical skills include proficiency in operating systems (Windows, Linux, macOS), network protocols (TCP/IP, DNS, DHCP), and software applications (Microsoft Office, helpdesk software). Soft skills such as excellent communication, problem-solving, and analytical skills are also crucial, as they enable technicians to effectively troubleshoot issues, document solutions, and interact with customers or end-users. By combining these technical and soft skills, System Support Technicians can efficiently resolve technical issues, build strong relationships with stakeholders, and advance in their careers to more senior technical roles.
Q: What is the career path for a System Support Technician?
A: A System Support Technician typically starts as an entry-level Help Desk Technician, providing initial technical assistance to users, and progresses to mid-level roles such as Junior System Administrator or Technical Support Specialist, where they handle more complex issues and troubleshoot system problems. As they gain experience, they can move into senior roles like Senior System Administrator or Technical Lead, overseeing team members and implementing system upgrades. With continued skill development and professional growth, System Support Technicians can pursue long-term career prospects in IT management, cybersecurity, or specialized fields like cloud computing or data analytics.