About Evo Group
Sourced by ZipRecruiter
Industry
Marketing
Company size
51 - 200 Employees
Headquarters location
Columbus, OH, US
Year founded
2011
$15.50 - $21/hr
Full-time
Posted 26 days ago
Job description
Company Description
The Evo Group is a fast-growing marketing firm, specializing in sales and customer service. We are currently looking for talented and hard-working individuals who are motivated to begin their career. This is a competitive position that starts at entry level but offers rapid advancement towards a leadership role.
As an innovative company in the sales and marketing industry, The Evo Group continues to set the standard for excellence in customer acquisition and establishing a repeat customer base for clients. By providing personalized sales and marketing services for the largest growing telecom company in the Americas, we continue to increase the market shares of clients through proven sales and marketing strategies.
We provide large corporations with the local presence they need to acquire and retain long-term customers by representing their brands. We provide highly motivated individuals with unlimited growth potential. Success is not something that just happens; success is learned, success is practiced, and then it is shared. Here, we believe that the success of our future depends on finding the right candidate, training from the ground up, and promoting from within. Successful candidates can grow to a management position and help us expand to new markets and new clients.
Job Description
Want to hear something crazy? 85% of Americans hate their job! Are you part of this statistic and looking to change that? If so, keep reading!
The Evo Group is a growing company specializing in sales, marketing, and customer service. We have been awarded one of the Best and Brightest Companies to Work For in Columbus for two consecutive years. We have grown rapidly and are looking to fill multiple positions on our customer service team. If you have a passion for helping others and a deep understanding of your clients' needs, our team and bonus structure is waiting for you!
What Will You Be Doing?
Providing excellent customer service to ensure retention
Acquiring new clients
Resolving potential issues for clients
Acting as a mentor and training entry level associates
Qualifications
How do you know if this is the right job for you?
You are...
Charismatic, full of energy and happy to help in any way you can
Detail-oriented and able to multitask
Able to work with supervision and independently
A team player with excellent interpersonal skills
Able to communicate effectively
Additional Information
What's in It for You?
Opportunities for both career and personal growth
Paid training
Performance based bonus opportunities
Fun, team oriented work environment
Travel opportunities and weekly group outings
theevogroup.net
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Frequently asked questions
Q: What skills or qualities help someone succeed as a Customer Service Representative?
A: To succeed as a Customer Service Representative, key technical skills include proficiency in communication tools, such as phone systems and customer relationship management software, as well as knowledge of product or service offerings. Essential soft skills include empathy, active listening, and problem-solving abilities, which enable representatives to effectively resolve customer complaints and provide personalized support. By combining these technical and soft skills, customer service representatives can build strong relationships with customers, drive customer satisfaction, and contribute to long-term business growth and career advancement.
Q: What is the career path for a Customer Service Representative?
A: A Customer Service Representative typically starts as an entry-level role, progressing to mid-level positions such as Customer Service Team Lead or Operations Coordinator, where they oversee team performance and develop process improvements. As they gain experience, they can move into senior roles like Customer Experience Manager or Quality Assurance Specialist, focusing on strategic initiatives and customer satisfaction metrics. With continued skill development in areas like communication, problem-solving, and leadership, Customer Service Representatives can pursue long-term career prospects in management, training, or specialized roles like account management or business development.
