Job description
- Bonus based on performance
- Opportunity for advancement
- Training & development
- Flexible Scheduling
- Career Advancement Opportunities
- Competitive Compensation Including Bonus Structure
- People First Culture
- Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
- Provisioning and system setup for new hires.
- Prioritize incidents and service requests according to defined processes to meet defined SLAs.
- Use remote tools and diagnostic utilities to aid in resolving support requests.
- Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
- Installing and configuring hardware and software components throughout various network infrastructure devices.
- Install antivirus software and ensure virus definitions are up to date.
- Server administration via Active Directory, File & Print services, DNS, DHCP.
- Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
- Establishing good relationships with all departments and colleagues.
- Valid Driver License and ability to drive to customer locations when required.
- Ensuring company safety and security standards are met.
- College diploma or university degree in the field of Computer Science and/or 3 years equivalent work experience.
- Office 365 administration experience.
- Experience with desktop and server operating systems including Windows 7, Windows 10, Server 2008, Server 2012, Server 2016, and Mac OS.
- Active Directory knowledge is a plus.
- Some knowledge and understating of networking devices and appliances.
- NinjaOne RMM and Autotask PSA Experience a plus
- Valid Driver License and ability to drive to customer locations when required.
- CompTIA A+ and/or CompTIA Network+ preferred
If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you'll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That's a good thing since technology is always advancing, creating an environment that's fast-paced and dynamic. When you work for a local office, you're part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.
We're Committed to a People First CultureOur philosophy is to support small- and medium-sized businesses across the country so they perform better, grow faster and achieve more. As a result, we are constantly providing our teams with the highest level of support, training and career advancement opportunities in an industry that is constantly evolving.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.
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Message and data rates may apply. Message frequency varies. Reply STOP to opt out. Reply HELP for help. See our User Terms of Service and Privacy Policy for details.Frequently asked questions
Q: What skills or qualities help someone succeed as a IT Technician?
A: To succeed as an IT Technician, core technical skills include proficiency in operating systems (Windows, Linux, macOS), network protocols (TCP/IP, DNS, DHCP), and hardware troubleshooting (PCs, laptops, printers). Soft skills such as effective communication, problem-solving, and adaptability are also crucial, as IT Technicians must interact with users, diagnose complex issues, and implement solutions in a timely manner. By combining technical expertise with strong interpersonal and analytical skills, IT Technicians can efficiently resolve technical issues, build trust with users, and advance in their careers through specialized certifications and leadership roles.
Q: What is the career path for a IT Technician?
A: A typical career path for an IT Technician involves progression from entry-level roles such as Help Desk Technician or Field Service Technician, to mid-level positions like Network Administrator or Junior Systems Engineer, and eventually to senior roles like Senior Systems Engineer or IT Manager. Key opportunities for skill development and professional growth include certifications in areas like CompTIA A+, Cisco CCNA, or Microsoft MCSA, as well as experience with cloud computing, cybersecurity, and project management. Long-term career prospects for IT Technicians may include transitioning into specialized roles like Cybersecurity Specialist, Data Analyst, or even pursuing a career in IT leadership or management.
