Hotel - Guest Services Attendant Lead

Starting Wage: $17.75 hour plus tips

The Guest Services Attendant (GSA) Lead works directly with the GSAs and Shuttle Operators to ensure prompt and efficient service to arriving and departing guests.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Performs all duties of the GSA and Shuttle Operation positions as needed.
• Assists the GSA Manager in administrative tasks, Team Member training and support.
• Provides and receives first level communications to and from GSA and Shuttle Operation Team Members in order to distribute daily tasks and ensure departmental objectives are met.
• Reports all maintenance, inventory deficiencies and vehicle damage to Management.
• Inspects lobby and valet area to make sure they are up to TRCR’s standard of cleanliness.
• Informs Management of all guest concerns, complaints or suggestions in a continuous effort to provide superior guest service.
• Remains current on group, property events, and emergency procedures.
• Other duties as directed by management.

WORK ENVIRONMENT

While performing the duties of this job, Team Members may be exposed to secondhand tobacco smoke, including regular exposure for those working on the casino floor.   The noise level in the work environment is usually moderate and can occasionally reach a high level for short periods of time. This position is determined to have a potential for possible exposure to bloodborne pathogens. At times this position requires Team Members to work in all types of weather conditions.

EXPERIENCE, EDUCATION AND ELIGIBILITY

• Minimum age requirement for this position is 18 years old.
• Must possess a High School Diploma or equivalent.
• Must have a valid Driver's License.
• Ability to drive a standard transmission preferred.
• Must have 1-year combined experience in a valet/customer service role or equivalent combination of education and experience.
• General understanding of computer programs, including all windows applications required.
• Knowledge of department of transportation safety guidelines for operation of vehicles. 
• Ability to communicate clearly and effectively in English, verbally, in writing or by other acceptable means.
• Comply with pre-employment, random and reasonable suspicion alcohol and drug testing.
• Receive and maintain a valid gaming license from the CTCLUSI Tribal Gaming Commission.
• Availability to work all shifts including weekends and holidays based on the needs of the department and for special casino events.  

PHYSICAL REQUIREMENTS

• Must be able to sit, stand and/or walk for up to 8 hours.
• Must be able to carry, reach, twist, bend and squat frequently.
• Must regularly lift and /or move up to 50 pounds and occasionally lift and/or move up to 100 pounds with assistance as needed.

SERVICE COMMITMENTS - Exceptional Guest Service is key to the success of Three Rivers Casino Resort and each of our Team Members. We live our Service Commitments in all interactions with every guest and Team Member, starting with #1 “Be Kind. Always.” Your commitment will help us meet our Purpose. 

EVERY DAY, WE DELIVER UNCOMMONLY KIND EXPERIENCES THAT CONNECT PEOPLE TO THE COAST.