IT Support Technician

Suncast Corporation is the leading US-based designer, manufacturer, and distributor of high-quality resin products for the home and industrial markets. A privately held company headquartered in Western Chicago, Illinois, Suncast prides itself on 35 years of innovation and sustainability across a wide range of product categories with materials proudly sourced in the USA. Everything we do is supported by the strength and ingenuity of American workers and we are committed to helping families across the country make the most of their unique spaces. We utilize state-of-the-art machinery and innovative manufacturing techniques to consistently engineer products of the highest possible quality.

Position Summary:

The IT Operations Support Analyst is responsible for frontline IT operations Help Desk ticket fulfillment, improving documentation of IT tasks, and assisting with IT projects.  The IT Operations Support Analyst will work directly with employees at all levels of the company and must be personable as well as patient.

Responsibilities:

• Work within a ticketing system to assist users with IT related issues both onsite and remotely
• VPN connectivity
• Line of business applications
• Microsoft 365 suite of products
• Provide technical support for: Windows PCs, Laptops,Tablets, Printers, Mobile Devices
• Support users onboarding, offboarding, and access provisioning
• Provision and deploy endpoints (laptops/desktops), including imaging, application install, updates, encryption/AV validation, and handoff.
• Assist with managing and maintaining accurate asset inventory
• Basic AD, Outlook, Teams, and network support.
• Maintain high standards of customer service while resolving technical problems.
• Maintain and improve documentation for IT procedures
• Follow security and access control practices (least privilege, secure handling of credentials, device protection basics)
• Assist with IT-related company projects as needed.

Requirements:

• 2+ years in IT support or an equivalent combination of education and experience
• Strong understanding of computer hardware, software and networks
• Experience with a Windows Server environment
• Active Directory
• File Permissions
• DHCP\DNS
• Exposure to Microsoft 365 administration
• Ability to lift/move IT equipment (e.g., PCs/monitors/printers) as needed
• Comfortable working in office, manufacturing and warehouse areas
• Strong communication and willingness to learn.
• Ability to troubleshoot complex technical issues effectively
• Imaging experience preferred
• RMM/EDR exposure preferred
• Familiarity with Manufacturing and warehousing technology preferred

The Anticipated Pay Range for This Position:  $50K-$65K annually

Suncast offers a comprehensive benefits package including:

• Medical, Dental, Prescription Drugs, Vision insurance, Telehealth benefits
• Group Term Life insurance
• 401K with employer match
• Paid vacation time off
• Paid holidays
• Short- and long-term disability coverage
• Health Savings Accounts (HSAs) & Flexible Spending Accounts (FSAs) for health
• Paid Parental Leave (maternity & paternity)
• Tuition Reimbursement

All qualified applicants will be given equal consideration regardless of race, age, sex, disability, sexual orientation, gender identity, marital status, color, religion, protected veteran status or national origin.