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End User Computing (EUC) Administrator

End User Computing (EUC) Administrator

Sub-Zero Group, Inc.

Madison, WI • On-site

Full-time

Medical, Dental, Vision, Retirement

Posted 14 days ago

Job description

Key Responsibilities
  • Support day-to-day operation of end-user computing platforms, including desktops, laptops, mobile devices, RF scanners, and peripherals
  • Perform device management activities using tools such as Microsoft Intune, JAMF, and SOTI
  • Support device provisioning, configuration, refresh, and decommissioning, including Windows Autopilot and standard department device setups
  • Support operating system updates and patching for end-user devices, including application packaging, testing, and maintaining compatibility across updates
  • Support Windows, macOS, Linux (as needed for specific teams), and 10ZiG endpoint devices used in manufacturing or specialized environments
  • Monitor and troubleshoot Intune and JAMF health issues that impact device enrollment, compliance, configuration, or manufacturing reliability
  • Provide advanced endpoint support for issues escalated from Desktop or Service Desk teams
  • Partner with Network, Security, Server, and other IT teams to resolve device-related issues
  • Support end-user audiovisual (AV) solutions and participate in AV-related projects, including vendor coordination and device deployment
  • Participate in an on-call rotation to support after-hours incidents impacting manufacturing operations and business users

Qualifications
Required
  • Experience supporting end-user devices and operating systems in an enterprise IT environment
  • Familiarity with endpoint management tools such as Microsoft Intune, JAMF, or similar
  • Strong troubleshooting skills with hardware, operating systems, and endpoint configuration
  • Clear communication skills and a strong customer-service mindset

Preferred
  • Experience supporting devices in manufacturing or operational environments
  • Experience with application packaging or endpoint configuration management
  • Exposure to Active Directory or Entra ID
  • Basic familiarity with scripting or automation (e.g., PowerShell)
  • Associate degree in IT or related field, or equivalent hands-on experience

What Success Looks Like
  • Manufacturing and business users experience reliable device performance with minimal disruption
  • Endpoint issues are resolved quickly with a strong focus on customer service
  • Devices are deployed, refreshed, and supported in a way that keeps operations running

We value our employees by providing:
  • Competitive compensation based on skills
  • Industry leading health, dental, and vision plans
  • Generous 401 (K) savings and profit sharing
  • On-site UW Health clinic, fitness center, and walking paths
  • Education assistance and internal training programs
  • Electric vehicle charging
  • Maternity & paternity leave
  • Interested in learning more on our robust benefits package we offer? Click here!

This position requires a pre-employment drug/alcohol test and background check, which will be administered after a conditional job offer is extended. A negative drug/alcohol test result is required for employment. Refusal to take the test or a positive result may disqualify a candidate from further consideration. All drug testing will be conducted in accordance with federal and state laws.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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Frequently asked questions

Q: What skills or qualities help someone succeed as a Desktop Administrator?

A: To succeed as a Desktop Administrator, key technical skills include proficiency in operating systems such as Windows or macOS, as well as experience with desktop management tools like Microsoft System Center Configuration Manager or Jamf Pro. Additionally, strong problem-solving skills, attention to detail, and the ability to communicate technical information effectively to non-technical stakeholders are essential soft skills for this role. By combining these technical and soft skills, a Desktop Administrator can efficiently manage and maintain desktop environments, troubleshoot issues, and provide excellent support to end-users, ultimately driving career growth and effectiveness in the role.

Q: What is the career path for a Desktop Administrator?

A: A Desktop Administrator's typical career progression involves starting as a Help Desk Technician or Junior Desktop Administrator, where they assist with basic desktop support and troubleshooting. As they gain experience, they can move into mid-level roles such as Desktop Support Specialist or Senior Desktop Administrator, where they oversee desktop infrastructure, manage user accounts, and implement new technologies. Senior Desktop Administrators can then progress to senior roles like IT Manager, Technical Lead, or even move into specialized areas like Cybersecurity or Cloud Computing, leveraging their technical expertise and leadership skills.

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Sub-Zero Group, Inc. job posting for a End User Computing (EUC) Administrator in Madison, WI with a salary of $28 to $41 Hourly and benefits including Medical, Vision, Dental, and Retirement with a map of Madison location.