About State Farm
Sourced by ZipRecruiter
Industry
Insurance services and finance and insurance
Company size
10,000+ Employees
Headquarters location
Bloomington, IL, US
$48K - $58K/yr
Full-time
PTO
Posted 8 days ago
State Farm rating
7.5
Based on 1,355 frontline employees who took The Breakroom Quiz
183rd of 258 rated insurance
Job description
Responsive recruiter
Replies within 24 hours
Benefits:
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Rob Isringhausen - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
QUALIFICATIONS:
Compensation: $48,000.00 - $58,000.00 per year
Do you want to work with someone who will help you achieve YOUR goals?
Our team works hard to reach our goals together as a team and have fun while we are doing it!
About Our Agency
We look forward to speaking with you!
State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
Replies within 24 hours
Benefits:
- Hourly Plus Commission
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Opportunity for advancement
- Paid time off
- Training & development
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Rob Isringhausen - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
- Answer customer inquiries and provide policy information.
- Assist customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate records of customer interactions.
QUALIFICATIONS:
- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.
Compensation: $48,000.00 - $58,000.00 per year
Do you want to work with someone who will help you achieve YOUR goals?
Our team works hard to reach our goals together as a team and have fun while we are doing it!
About Our Agency
- Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
- We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Business Insurance, and Health Insurance.
- Our office is located in O'Fallon, IL.
- Our office is open Monday through Friday.
- Additional languages spoken: Spanish
We look forward to speaking with you!
State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
What State Farm employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
statefarm.com
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Frequently asked questions
Q: What skills or qualities help someone succeed as a Insurance Customer Service Representative?
A: To succeed as an Insurance Customer Service Representative, key technical skills include proficiency in insurance policies, claims processing, and regulatory compliance, as well as proficiency in software applications such as CRM systems and policy management tools. Soft skills like excellent communication, active listening, and problem-solving abilities are also crucial, as they enable representatives to empathize with customers, resolve issues efficiently, and provide personalized support. By combining these technical and soft skills, representatives can deliver exceptional customer experiences, build trust, and drive business growth, ultimately supporting their career advancement and effectiveness in the role.
Q: What is the career path for a Insurance Customer Service Representative?
A: A typical career path for an Insurance Customer Service Representative begins with entry-level roles such as Customer Service Representative or Claims Processor, where they develop essential communication and problem-solving skills. As they gain experience, they can progress to mid-level roles like Customer Service Team Lead or Claims Examiner, where they take on additional responsibilities and develop leadership and analytical skills. Senior roles, such as Operations Manager or Underwriting Manager, often require advanced skills in areas like risk management, policy analysis, and team leadership, providing opportunities for long-term career growth and advancement in the insurance industry.
